Maintain and optimize organization of digital resources.
Facilitate internal team communications.
Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years and is a local employer of choice. They are known for community contributions and creating memorable luxury experiences for guests.
Serve as a primary point of contact between the analytics team and cross-functional stakeholders.
Partner with internal teams to translate business questions into well-scoped analytical projects.
Maintain and improve operational documentation, including reporting cadences, data dictionaries, and process workflows.
National Debt Relief helps consumers deal with overwhelming debt and is a trusted debt relief provider. They have helped over 450,000 people settle over $10 billion of debt and are rated A+ by the Better Business Bureau.
Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Support operational aspects necessary for a health benefits offering including onboarding, offboarding, reporting, contribution adjustments and more.
Responsible for ensuring data provided by our customers is entered correctly and on time in our system to ensure we withhold and report accurately.
Provide reports to customers and third party benefits providers
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.
Lead the overall management of our most valuable business segmentation of customers
Resolve customer cases and tasks daily
Share data with restaurants to change behavior and drive adoption
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with world-class technology. They empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book restaurants.
Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.
Support the North America Sales Vice President in forecasting and reporting.
Analyze sales data to create actionable insights.
Develop and implement sales strategies alongside the sales team.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates and share this shortlist with the hiring company.
Be a go-to operational contact for marketers navigating campaign and content management processes.
Help ensure work follows a clear, consistent process, clarifying expectations.
Support internal tools, notice patterns, and flag opportunities to simplify processes.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Its intelligent cloud-based platform connects people, systems, and processes to empower smarter, faster, and better ways to work.
Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes.
Collect and organize information from various sources to implement new policies and processes.
Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid.
ZipRecruiter is a leading online employment marketplace that uses AI-driven smart matching technology. They connect businesses and job seekers through innovative mobile, web, and email services, and via partnerships with job boards.
Serve as the first point of escalation for Sales and Client Management teams.
Own the intake and execution of ad-hoc data requests for leadership.
Partner with GTM Systems & Data to ensure data integrity within Salesforce.
Garner Health aims to transform the healthcare economy by delivering high-quality and affordable care. They partner with employers to redesign healthcare benefits using incentives and data-driven insights and are one of the fastest-growing healthcare technology companies.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and offer mental health services to 10 million people, with a valuation of $3.3 billion after their Series E Funding.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Own all aspects of pipeline and forecast management and reporting.
Own sales territory analysis and design, coverage models, compensation plan design, quota modeling and headcount plans / tracking.
Create analytical reports, dashboards, and insights to support the business.
ServiceNow began in San Diego, California, in 2004 and has grown into a global market leader. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes. They aim to make the world work better for everyone.
Ametros changes the way individuals navigate healthcare by providing them with tools and support to make educated decisions on how to spend their medical funds. Founded in 2010, Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for clients.
Master and own commission reconciliation and analysis
Build tools and solutions to increase efficiency and accuracy of commissions payments
Complete monthly audit processes accurately and on time
Smartsheet helps people and teams achieve their goals with seamless work management and scalable solutions. They empower teams to automate manual tasks, uncover insights, and scale smarter while creating space for impactful work; they value diverse perspectives and support employee growth.
Receive and process monthly/quarterly sales reports from 50+ third party digital retail partners.
Format and prepare reports for earnings system (currency conversions, rate calculations, data cleanup).
Import and match sales data, review for accuracy, and post to client accounts.
CD Baby is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As a Downtown Music company, they are committed to modernizing core systems and fostering an agile culture to better serve artists, partners, and fans.
Develop, test, and deploy standard reports and dashboards based on business requirement specifications.
Collaborate with Business Systems Analysts and key business users to document business requirements accurately.
Lead special projects that require analytical research and collaboration with other business areas.
Kentucky General is enhancing the revenue cycle processes. They are focused on developing standard reports that cater to business users' needs and improving business insights and management strategies.
Provide operational support to Director of Operations and Operations team.
Contact customers regarding accounts receivable.
Provide general administrative and organizational support to internal team members, including the CEO.
Alt Legal is changing how trademark professionals manage global intellectual property. They are trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, and are known for powerful automation, integrated tools, and exceptional customer service.
Campaign Execution: Own end-to-end execution of brand campaigns.
Build with AI: Using internal AI tools to create SQL queries to improve efficiency.
Campaign QA: QA campaign inputs like copy, tracking links, images, and tags — and flag or resolve gaps proactively.
Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. They are a passionate team of 100 Propellers working to help users get through the month, every month, with a get-stuff-done culture that is also fun and caring.