Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Own the day-to-day tracking and progress of clinician credentialing and payer enrollment workflows.
Identify and resolve blockers across credentialing, enrollment, and re-credentialing processes.
Support clinicians directly by guiding them through credentialing and enrollment requirements.
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Be a go-to operational contact for marketers navigating campaign and content management processes.
Help ensure work follows a clear, consistent process, clarifying expectations.
Support internal tools, notice patterns, and flag opportunities to simplify processes.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Its intelligent cloud-based platform connects people, systems, and processes to empower smarter, faster, and better ways to work.
Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
Mantra Health is a digital mental health provider that partners with colleges and universities to offer comprehensive virtual mental health services. They support over 900,000 students across 125+ campuses and have raised over $34m from leading investors.
Work cross-functionally to ensure smooth partner onboarding.
Own client eligibility file setup, monitoring, and accuracy.
Document client business requirements and liaise with technical teams.
Foodsmart is a leading telenutrition and foodcare solution, supported by a network of Registered Dietitians. Their platform promotes healthier food choices and behavior change, serving 2.2 million members across various health plans and insurers, and values customer focus and teamwork.
Support Shields operations team at health system partners with day-to-day operations.
Organize and maintain required documentation to enable operational success.
Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services.
Shields Health Solutions partners with health systems to develop specialty pharmacies. We provide integrated pharmacy solutions to improve patient care, drive growth, and reduce costs.
Track and manage prior authorization requests, renewals, and extensions.
Verify member eligibility and benefits to confirm coverage requirements.
Upload, organize, and maintain member records and clinical documentation accurately and timely.
Leap is a benefits solution company focused on reshaping how life-changing therapies are delivered and financed. They are a fast-growing company that partners with Fortune 500 companies and leading TPAs, focusing on lower costs, improved access, and better care.
Provide a seamless, high-quality support experience to members
Assist members with insurance education, eligibility, and enrollment support
Submit applications to carriers and own cases through approval
Vitable is a health benefits platform making healthcare better for employers of everyday workers. They bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Vitable is growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker.
Partner with cross functional leaders to ensure internal processes and care delivery are in accordance with health plan needs across commercial and Medicaid lines of business
Translate health plan contracts, provider manuals, and regulatory requirements into scalable operational workflows
Serve as the internal subject-matter expert on credentialing and payor operational requirements
Equip is a virtual, evidence-based eating disorder treatment program. They aim to provide accessible and effective treatment. Founded in 2019, Equip has been a fully virtual company and has a highly-engaged, passionate, and diverse culture.
Provide operational support to Director of Operations and Operations team.
Contact customers regarding accounts receivable.
Provide general administrative and organizational support to internal team members, including the CEO.
Alt Legal is changing how trademark professionals manage global intellectual property. They are trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, and are known for powerful automation, integrated tools, and exceptional customer service.
Manage the People Ops inbox and upcoming ticketing system.
Execute onboarding and offboarding for new hires and departing employees.
Maintain employee data and documentation in Rippling, Confluence, and other systems.
Garner Health aims to transform the healthcare economy by delivering high-quality and affordable care. They partner with employers to redesign healthcare benefits using incentives and data-driven insights and are one of the fastest-growing healthcare technology companies in the country.
Drive the build, execution, monitoring & ongoing implementation of scalable products and processes.
Leverage your operational expertise to identify opportunities for improved efficiency and automation.
Support and lead cross-functional efforts with our product, engineering, payer, and CX teams.
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Since being founded in 2019, they've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states.
Identify and analyze breakdowns across onboarding, customer success, and support workflows.
Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Perform virtual card reporting and basic transaction investigations to confirm successful processing.
Execute manual updates to account records (e.g., expiration date maintenance) on a recurring basis.
Process and track payment requests and operational tickets.
Blend is an AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.
Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
Act as the primary administrator for all time-off and leave of absence programs across multiple EMEA jurisdictions, ensuring all payroll inputs and statutory requirements are met
Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise leveraging the world’s largest security data lake.
Act as the first contact for new patients and discuss service offerings with a supportive approach.
Coordinate patient/provider matching, assist in scheduling patient evaluations, and ensure insurance eligibility.
Maintain a customer service mindset and demeanor to ensure positive patient experiences.
Rivia Mind is a psychiatrist-owned mental health practice rooted in New York City, serving individuals across multiple states through virtual and hybrid appointments. They provide compassionate, science-based care with an interdisciplinary care model grounded in collaboration, personalization, and clinical integrity.
Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. We are described as a happy, friendly, high-velocity team.
Support clinical operations: Help build and maintain the workflows that get patients and therapists onto the platform smoothly and quickly.
Track key operational metrics: Monitor and report on the metrics that matter most — retention, NPS, clinical outcomes, and billing performance.
Contribute to care coordination and product feedback loops: Work with clinical and product teams to translate frontline data into insights.
Sailor Health aims to solve the mental health crisis among older adults by connecting them to therapists and AI-powered care agents covered by Medicare. They are growing quickly and partnered with Medicare to offer psychotherapy to hundreds of patients, backed by founders of large healthcare companies.
Analyze and support non-clinical workflows across CM, CDM, and UM programs.
Translate operational and clinical requirements into process maps, SOPs, and job aids.
Support workflow automation and system optimization initiatives.
Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.
Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region.
Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.
Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs.
Rackspace delivers cloud solutions and helps companies to modernize, optimize and secure their IT environments. They are a global company that provides managed services for applications, data, security and infrastructure, with a focus on customer success.