Administer Atlassian products and support clients with implementation, configuration, and optimization across their business processes.
Provide scheduled on-call support and respond to service outages to meet contractual SLAs, while building strong client relationships.
Contribute to sales proposals, quarterly business reviews, and content creation about the Atlassian ecosystem.
The company provides consulting services to help organizations optimize workflows and achieve better business outcomes using Atlassian tools. Its culture emphasizes client relationships, collaboration, and continuous professional development.
Work as part of a team assisting customers in making best use of the Atlassian product suite such as Jira, Confluence, Bitbucket.
Help customers integrate systems, automate processes, and achieve efficiencies through solution design and hands-on implementation.
Participate in pre-sales by offering solutions, providing estimates, and producing proposals.
The Adaptavist Group is a global family of companies delivering enterprise software, tailored solutions, and quality services across trusted technology ecosystems like Atlassian, AWS, and Slack. They are a remote-first, flexible, and trusting organization that values diversity and inclusion.
Administer and configure Atlassian Cloud products including Jira, Jira Service Management, and Confluence.
Design and implement business process automations using Jira Automation, n8n, and APIs.
Collaborate with stakeholders to translate business needs into efficient technical solutions.
Coinspaid Dev is the engineering brand behind Coinspaid, building blockchain infrastructure and distributed systems across more than 20 blockchain networks. With over 120 engineers and 11 years of industry experience, the team values ownership, flexibility, and long-term growth.
Lead strategic development, administration, and continuous improvement of the Atlassian platform, primarily Jira and Confluence.
Own platform architecture, business process development, integrations, automation, dashboards, and reporting for operational efficiency.
Ensure secure, compliant operation and manage platform lifecycle, including upgrades, patching, and performance optimisation.
Telefónica Tech is a leading NextGen Tech solutions provider within the Telefónica Group, delivering integrated technology services for digital transformation. It has a diverse team of over 6,000 employees from more than 60 nationalities, with an open, trusted, and bold culture.
Troubleshoot customer issues using internal documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and assist customers via email, phone, and chat.
Partner with leaders to meet or exceed performance goals in customer satisfaction, quality, and attendance.
Smartsheet empowers teams to manage work seamlessly and scale solutions using AI. The company fosters an inclusive, innovative culture where ideas are heard and contributions have real impact.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Lead, mentor, and develop a team of Software Support Engineers, running 1:1s and performance reviews.
Act as an escalation point for high-risk tickets, lead incident response, and monitor support metrics.
Work closely with cross-functional teams to share customer insights and drive continuous improvements.
The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, GitLab, monday.com, and Aha!, with a remote-first culture and a focus on diversity.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.
Provide application support to users via phone, email, chat, or ticketing system.
Manage support tickets from intake through resolution, troubleshooting routine problems.
Identify recurring issues and collaborate with technical teams to improve user guidance.
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Own the demo estate end to end, including Atlassian instance provisioning, seeded datasets, and environment teardown.
Build and maintain self-service sandbox environments enabling Solution Partners to demonstrate products independently.
Design and implement automation to reduce technical overhead and improve time-to-demo for Sales Engineering and Solutions Architecture teams.
Appfire creates software that empowers teams to break silos and collaborate seamlessly. With 800+ employees working remotely across 28 countries, the company fosters a flexible, ownership-driven culture.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.
Ensure trouble-free functioning of the SH (Software & Hardware) complex.
Activate escalation protocol to attract specialists when abnormalities occur.
Handle communication with customers regarding requests and issue reports.
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. We value care for our employees and offer flexible benefits and community activities.
Act as primary contact for product, technical, and service inquiries, managing tickets and coordinating with internal teams.
Build strong relationships with stakeholders, escalate complex issues, and ensure resolution per SLAs.
Analyze support queues to identify trends and improve operations for enterprise customers.
This role is listed on behalf of a partner company that delivers an innovative SaaS platform to enterprise customers. They have a global team dedicated to providing exceptional support and value collaboration and customer impact.
Troubleshoot and resolve complex customer issues across SOVRA's contract lifecycle management applications.
Own customer cases end-to-end, tracking issues in Jira and Zendesk with clear communication.
Configure applications, import data, support upgrades, and help customers adopt the next-generation platform.
SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.