Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Contact homeowners to discuss their window and door needs and schedule in-home consultations with our sales team.
Dial out to 30 homeowners an hour while handling heavy inbound calls from marketing-generated leads.
Document and track all set appointments accurately while multitasking through various systems.
Renewal by Andersen is the custom division of Andersen Windows, a global leader in window and door systems. The company focuses on delivering a different and better window and door replacement experience for homeowners.
Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
Solve customer inquiries effectively and share feedback to improve the product.
Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.
Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
Resolve member issues with empathy, accuracy, and a positive attitude.
Build rapport by listening carefully and meeting members where they are.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.
Manage post-vehicle recovery assignments, including processing service completions and releasing lender assets.
Handle inbound/outbound calls with banks and field agents while working across multiple systems and upwards of 15 tabs.
Provide excellent customer service, manage escalations, and take ownership of work to completion in a high multi-tasking environment.
Motorola Solutions builds and connects technologies to help protect people, property, and places, fostering safer communities and nations. The company has a global, close-knit culture focused on people and innovation, rewarding hardworking employees with competitive compensation and growth opportunities.
Provide empathetic, solutions-oriented support to families via phone, email, and chat during evenings and weekends.
Guide members to mental health resources (EAP) and critical resources for urgent shelter, food, or crisis situations.
Verify member eligibility, document interactions in the CRM, and meet daily/weekly KPIs including service level and satisfaction scores.
Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair shops. The company is a well-funded startup with $84M raised, backed by top VCs, and recognized as a Great Place to Work.
Create, distribute, and bill incoming orders from Enterprise customers to meet service agreements.
Serve as a direct point of contact for Enterprise customers and manage customer relations.
Leverage strong communication, analytical, and conflict resolution skills to support scheduling and customer needs.
VSC Fire & Security provides fire protection, life safety, and security solutions including suppression, detection, alarms, and sprinkler systems. Founded in 1958, the company serves customers across the Southeast with a focus on integrity, reliability, and exceptional customer service.
Provide comprehensive customer contact by answering incoming calls, acquiring orders, and routing them to appropriate service sites.
Resolve product or service problems by clarifying complaints, troubleshooting, and following up to ensure resolution.
Identify customer needs and opportunities to cross-sell additional products, routing service leads to Inside Sales specialists.
Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. More than 7,000 hospitals and health systems rely on our nationwide network to reduce costs and free clinicians to care for patients.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Manage inbound customer calls and email queues, delivering accurate and efficient responses.
Handle customer complaints, escalate issues, and maintain detailed notes in internal systems.
Support the Pending Lender Approval process by reviewing documents and coordinating with lenders.
Caribou is a financial technology company that helps people refinance auto loans and save money on their monthly car payments. The company is led by industry veterans, backed by prominent investors, and values a culture of velocity, ownership, and teamwork.
Provide support through inbound call handling, verifying caller identity, and assisting patients with refund initiative inquiries.
Respond to patient inquiries using approved scripts and workflows, accurately documenting interactions in designated systems.
Work in a fast-paced, structured environment with no outbound calling, sales, or payment collection, focusing on delivering a positive customer experience.
Savista is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. With a highly trained workforce and clients across the US, they foster a supportive, inclusive culture where colleagues are empowered to make a meaningful impact.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Handle high-volume inbound and outbound calls to support patients with financial responsibilities, insurance coverage, and payment options.
Verify insurance eligibility, register patients, and coordinate pre-authorizations while maintaining accurate records.
Collaborate with clinical and administrative teams to ensure a seamless patient experience and meet productivity standards.
Our partner is a healthcare organization focused on improving patient access to financial and administrative support. They foster a compassionate, patient-centered culture and operate a fast-paced call center environment with a collaborative team.
Manage a high volume of inbound calls and guide prospective customers through the loan application process.
Follow up with customers to encourage application completion and maintain accurate account records.
Deliver exceptional customer service with clear, professional, and empathetic communication.
Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.
Process credit card payments and document call details, account inquiries, and actions taken.
Deliver friendly, professional service while handling sensitive billing questions.
Five Star Solutions provides customer service and medical billing support, helping patients navigate their billing questions with care. The company values diversity and is committed to a professional, diverse workforce, offering equal opportunity employment.
Schedule, reschedule, and confirm patient appointments for diagnostic imaging services like CT, MRI, and mammography.
Manage high-volume inbound and outbound patient interactions with empathy and professionalism in a remote contact center.
Document all interactions accurately, adhering to HIPAA standards and client protocols.
Carenet Health is a healthcare services company that provides patient engagement and clinical support. The company values collaboration and creativity, and is committed to empowering team growth through trust and accountability.