You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Provide fast, empathetic, and reliable customer support via chat and email.
Triage and escalate issues with structured repro steps and context to engineering.
Ensure SLA compliance and help absorb volume spikes during peak periods.
Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.
Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
Identify growth opportunities and deliver targeted solutions across diverse customer verticals.
Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.
Respond promptly to customer inquiries via ticketing systems and written channels.
Guide customers through products, subscriptions, and order-related questions.
Build strong customer relationships through empathetic and solution-oriented support.
The company is a wellness-focused brand that provides products and services to customers. It operates as a remote-first startup with a young, collaborative team culture valuing ownership and continuous improvement.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
Collaborate with internal teams to share client insights and support broader business objectives.
Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.
Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.
Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.
This company operates in a global, remote-first environment, focusing on customer success and support. The culture emphasizes collaboration, autonomy, and continuous improvement, with a team that values technology and automation.
Define and evolve Remote's brand voice across campaigns and web.
Lead creative campaign storytelling from concept to execution.
Craft conversion-oriented content to turn attention into action.
Remote is a global HR platform that enables companies to hire, pay, and manage international teams. With a distributed team across six continents, they cultivate an async culture focused on innovation and automation.
Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.
Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.
Own the creative testing framework end-to-end: hypothesis-to-verdict pipeline, data thresholds, and stop-loss rules.
Generate creative hypotheses from performance data and competitor analysis, then brief designers and manage AI-generation pipeline.
Analyze creative performance metrics such as hook rate, CTR, CPA, ROAS, and deliver weekly reporting to drive iteration.
Social Discovery Group is a group of social discovery companies that transforms virtual intimacy into the new normal, connecting people across cultures through social entertainment platforms. Our international team of digital nomads works remotely worldwide, and we are proud to be a two-time 'Great Place to Work' winner.
Build and nurture trusted relationships with top-tier customers.
Drive retention and proactively reactivate dormant accounts.
Resolve customer inquiries and act as a bridge between customers and product team.
We are a Ukrainian IT company building world-class products including Hily, Taimi, AdConnect, and Mailkeeper. With 500+ employees and offices in Kyiv, London, and Limassol, we ranked 5th among Ukraine's best employers in 2025.
Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.
The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.
Own the cold email channel: research contacts, write copy, build sequences, handle replies, and route booked calls to closers.
Use AI tools to research faster and write better while keeping emails personal and accurate, with no copy approval needed.
Run split tests, try new campaigns, analyze results, and focus on improving reply and booking rates.
Trialfacts recruits participants for clinical trials, connecting academic researchers and commercial sponsors with the right people for their studies. With 35 team members across 7 countries, the company has enrolled over 35,000 participants in 1,097 studies and is rated 4.5/5 on Glassdoor.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Provide thoughtful, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Drive conversion in the onboarding process by educating patients on pricing, process, or product.
Felix is Canada's first end-to-end virtual healthcare experience, providing online treatment, prescription delivery, and ongoing care. They are a remote-first, early-stage technology company with a collaborative and high-performing team.
Write and edit conversion-focused marketing copy for email, SMS, landing pages, and paid ads.
Collaborate with creative, marketing, and e-commerce teams on campaigns and launches.
Adapt copy to different tones while ensuring compliance with brand voice and regulations.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. It is a remote-first, globally distributed team that values clarity, accountability, and initiative.
Lead and scale the L1 support team, ensuring fast, empathetic, and high-quality customer experiences.
Drive operational excellence by owning support metrics, SLA adherence, and transforming support into a strategic function.
Partner with product and engineering teams to eliminate recurring issues and turn support into a growth driver.
Pencil is driving innovation in advertising technology with a SaaS product that harnesses Generative AI to redefine content creation. The company is mission-driven, aiming to make AI the default in advertising while helping small businesses and creative individuals, and fosters a customer-first culture.