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US Unlimited PTO

  • Own and manage a high-volume book of business (50–75 small-market accounts) to ensure client engagement and retention.
  • Track and analyze client success KPIs, translating insights into action plans that drive engagement and satisfaction.
  • Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs and achieve engagement goals.

Client Management Project Management Data Analysis Communication

20 jobs similar to Client Success Manager (Small-Market)

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United States

  • Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
  • Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
  • Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.

Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.

US Unlimited PTO

  • Own the process to retain and upsell small and mid-market employer clients.
  • Collaborate with Account Managers to ensure clients receive an excellent experience.
  • Serve as the client’s trusted strategic partner on plan design and cost trends.

Garner Health aims to transform the healthcare economy by delivering high-quality and affordable care. They partner with employers to redesign healthcare benefits using incentives and insights, and are trusted by sophisticated employers and providers.

$120,000–$150,000/yr
US Unlimited PTO

  • Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
  • Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
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Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

United States

  • Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
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  • Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

US Unlimited PTO

  • Leads a team of strategic Account Managers across multiple verticals to drive client retention and revenue growth.
  • Develops long-lasting client relationships by understanding needs and providing strategic solutions leveraging Origami's platform.
  • Oversees team performance, coaching, and training to ensure productivity, quality, and achievement of KPIs.

Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. The company was founded by industry veterans and is an equal opportunity employer committed to diversity and inclusion.

$75,000–$75,000/yr
US

  • Build client loyalty and success through product adoption with our Standard (small market) accounts.
  • Develop and implement a year-round touchpoint strategy with clients to ensure Energage products/services are exceeding clients’ expectations.
  • Act as the voice of the customer, using their feedback to enact product and/or process changes within Energage.

Energage helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. They have 23 million employees surveyed across more than 70,000 organizations, and deliver the most accurate competitive benchmark available.

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  • Serve as the face of Renalogic to assigned clients, representing program operations, value and impact.
  • Manage the end-to-end client experience, ensuring a smooth implementation process.
  • Develop relationships with key client contacts and stakeholders, anticipating needs, risks and opportunities.

Renalogic helps clients manage the human and financial costs of chronic kidney disease. They value employees who are humble, hungry, and smart, with a sense of humor, and strive to build a company they are all proud of.

US 4w PTO

  • Establish and maintain day-to-day business relationships with clients, becoming their first point of contact and implementing comprehensive service plans.
  • Coordinate open enrollment meetings, prepare communication materials, and liaise with compliance to advise on government reporting.
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EPIC Insurance Brokers & Consultants is one of the fastest-growing insurance firms in the industry, fueled by capable and committed people. Headquartered in San Francisco since 2007, the company has over 3,000 employees nationwide and fosters a growth-minded culture with core values of owner mindset, inspire trust, think big, and drive results.

US

  • Meet client needs by collaborating across business functions and following through on outstanding items.
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Personify Health created a personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Our team is on a mission to empower people to lead healthier lives.

US

  • Own and grow strategic client relationships with large self-insured employers, translating healthcare claims data into actionable cost-saving strategies.
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Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to review applications and share top-fitting shortlists directly with employers, while the hiring company manages the final decision.

US

  • Support the ongoing success of our strategic healthcare partnerships.
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Rula is dedicated to treating the whole person and believes that by providing quality care, they can empower individuals to take charge of their mental health. They are a remote first company hiring in most U.S. states except Hawaii and aim to create a world where mental health is no longer stigmatized.

US Canada

  • Drive growth by identifying and converting high-value upsell opportunities while maintaining accurate forecasts and strong client engagement.
  • Own account strategy through comprehensive plans aligned to customer priorities, and build deep executive relationships to unlock new opportunities.
  • Lead the full sales cycle from discovery and solution development to negotiation and close, delivering value by aligning Clarivate's solutions to customer challenges.

Clarivate is a global leader in trusted and transformative intelligence, providing data, insights, analytics, and workflow solutions across research and innovation. The company employs thousands and fosters a collaborative, high-performance culture focused on empowering life sciences and healthcare customers.

US

  • Manage client relationships and develop team service strategy to meet client needs, acting as the primary point of contact.
  • Prepare for, plan, and conduct client meetings independently, focusing on strategic risk identification and program design.
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Newfront is a modern insurance brokerage transforming the industry with technology and expertise. They are committed to hiring diverse talent and supporting an inclusive workplace environment.

US 12w maternity 2w paternity

  • Deliver responsive, high-touch service to drive renewals and grow partnerships across print and digital platforms.
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The N2 Company is America’s leading publisher of community magazines, reaching millions of readers. They provide supportive and fulfilling remote work opportunities for their team.

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Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

US

  • Lead the transformation of PDMI's Account Management function into a proactive, strategic, insight-driven client partnership model.
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PDMI provides pharmacy data processing and flexible, scalable solutions for private label PBMs, health plans, and hospital systems. Founded in 1984, the company was voted Best Employer in Ohio for the 5th consecutive year in 2025 and fosters a collaborative, innovative environment.

US

  • Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track.
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Sure is an insurtech company that builds embedded insurance programs for partners. The company moves fast and ships insurance programs used by millions of customers daily, fostering a culture of strategic relationship management and cross-functional execution.

US

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P10 is a remote-only agency that challenges traditional agency models by focusing on change and passion. They bring together a diverse team of seasoned professionals to deliver exceptional value for clients, with a palpable passion felt from the first conversation.

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Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.

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EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry. Fueled by capable, committed people, EPIC has over 3,000 employees nationwide and is headquartered in San Francisco, founded in 2007. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.