Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Bridge business and technical requirements to shape solution designs and position the platform for prospects.
Support Account Executives as a pre-sales technical resource for SMB opportunities.
Deliver structured product demonstrations and document technical requirements.
impact.com is the world's leading commerce partnership marketing platform, enabling brands to manage partnerships across the customer journey. With over 5,000 global brands and 350,000 partnerships, the company emphasizes authentic relationships and performance-based growth.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Provide first-line product and technical support, diagnosing customer issues and resolving tickets within SLA guidelines.
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to implement effective solutions.
Maintain flexible availability for customer needs across time zones, including occasional early morning or evening shifts.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Investigate and resolve technical issues across CRMs, websites, apps, and Google server resources.
Support AI tools and automate workflows using ChatGPT, Claude, Codex, or Cursor.
Maintain clear communication with teams via Slack, WhatsApp, email, and Zoom check-ins.
The company provides assessment tools, websites, and CRM systems for its two brands, Wilkinson and Thriving Families. It operates with a small, collaborative team including an IT Leader and a five-person Investor Relations group.
Support ServiceNow platform operations, enhancements, and workflow automation implementations.
Follow SDLC process using Agile methodology for design, analysis, testing, and coding.
Design and implement reusable components, write quality code, and assist in troubleshooting and integrations.
NWN is a leading AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 1,000 experts and a 30-year track record, the company fosters a customer-obsessed culture and has earned multiple 'Best Place to Work' recognitions.
Provide technical integration support for Evoplay's software products, managing and supporting integrations into external projects.
Communicate with partners and clients via corporate chats and tools, maintaining tech documentation and admin panels.
Analyze player gaming activity and manage alerts, working in shift rotations (day/night, 2/2 schedule).
Evoplay is a leading iGaming provider recognized for its innovative approach to game development and technological solutions. The company fosters a teamwork culture of like-minded people passionate about a common goal and games, with a portfolio of over 200 titles presented worldwide.
Design, develop, and deploy high-quality software components using Java, JavaScript, and related technologies.
Collaborate with stakeholders to build reliable, scalable, and maintainable backend and full-stack solutions.
Support continuous delivery through testing, code reviews, CI/CD, and system monitoring.
This partner company focuses on delivering reliable, scalable, and maintainable software solutions across various industries. It fosters a collaborative and innovative engineering culture, emphasizing shared ownership, continuous delivery, and professional growth.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Design and maintain automated test frameworks to validate UI functionality across digital platforms.
Collaborate with engineering, UX, and product teams to establish comprehensive test coverage and identify quality risks.
Integrate automated testing into CI/CD pipelines, analyze failures, and drive continuous QA improvement.
US Security & IT is a technology organization focused on delivering reliable and intuitive digital user experiences. It fosters a collaborative, remote-friendly culture that values technical expertise, attention to detail, and clear communication.
Troubleshoot and resolve complex customer issues across SOVRA's contract lifecycle management applications.
Own customer cases end-to-end, tracking issues in Jira and Zendesk with clear communication.
Configure applications, import data, support upgrades, and help customers adopt the next-generation platform.
SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.
Own all aspects of solution life cycles from inception to delivery, meeting with clients and prospects to understand needs and define objectives.
Contribute to product roadmaps, translate client requests into solution designs, and collaborate with development teams to deliver features.
Lead Agile ceremonies, manage requirements in JIRA, support backlog prioritization, and monitor solution success through KPIs and adoption metrics.
WellSky is a technology company leading the movement for intelligent, coordinated care worldwide, providing software, analytics, and services that power better outcomes and lower costs across the health and community care continuum. The company fosters an authentic culture that values independent thinking, collaboration, innovation, and inclusiveness.
Assist in developing and maintaining project plans, schedules, and documentation.
Coordinate cross-functional teams, track deliverables and milestones, and ensure adherence to PMO processes.
Support budget tracking, procurement coordination, and timesheet management.
Anovia is an industry-leading technology outsourcing support provider specializing in workflow and knowledge processes, technical support, and multilingual services. With over 200 experts globally, we serve Fortune 500 and 1000 companies and emphasize work/life balance and growth.
Provide application support to users via phone, email, chat, or ticketing system.
Manage support tickets from intake through resolution, troubleshooting routine problems.
Identify recurring issues and collaborate with technical teams to improve user guidance.
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.
Work closely with Product, UX, Support, Marketing, and Sales to build in-product guides and messaging that support the full customer lifecycle.
Write clean JavaScript, HTML, and CSS to create custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
Manage messaging projects end-to-end, including requirements gathering, reporting on guide success, and making data-driven recommendations.
Constant Contact provides tools and services that help small businesses, entrepreneurs, nonprofits, and individuals grow online. The company fosters a culture of diversity, inclusion, and professional development, with a focus on enabling customer success.
Administer and develop Jira Cloud and Confluence Cloud environments, including permissions, workflows, automations, and integrations.
Provide L2/L3 support and troubleshoot configuration, access, and integration issues across business-critical systems.
Support cloud migration initiatives and collaborate with business teams to translate requirements into scalable technical solutions.
This role is listed on behalf of a partner company managing enterprise IT applications. The position focuses on administering and improving Jira and Confluence Cloud environments within a complex enterprise setting, with an emphasis on technical ownership and independent work.
Build and test Quickwork journeys that replicate MuleSoft API behavior and meet performance parity.
Write JavaScript to process JSON payloads with field mapping, array operations, and conditional logic.
Read OpenAPI 3.0 specs to understand endpoints, schemas, error responses, and authentication.
Deutsche Telekom IT Solutions Slovakia provides innovative information and communication technology services. It is the second largest employer in eastern Slovakia with over 3,900 employees and a founding member of Košice IT Valley.