Manage end-to-end success of assigned podcast shows including guest booking, production workflows, and client communication.
Ensure every episode is delivered and published on time with organized systems and proactive issue resolution.
Act as main point of contact for clients, hosts, and guests, providing a smooth professional experience.
The Rapid Pioneers Group has a portfolio of over 30 companies in the consumer and B2B technology space employing over 11,000 employees. They are building a community of talent with a focus on marketing and creatives, partnering with fast-growing European startups.
Manage end-to-end client experience for a fast-growing podcast production service tailored to B2B providers.
Build long-term client relationships, proactively resolve issues, and ensure satisfaction throughout the client lifecycle.
Lead onboarding, create support materials, and collaborate cross-functionally to align deliverables with client goals.
Hire Hangar connects top talent with vetted employers offering competitive pay and real growth opportunities. They are a growing company focused on building long-term careers for their team members.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Serve as a day-to-day support contact for a large portfolio of agencies, delivering guidance through Intercom and other channels.
Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful usage.
Monitor customer performance and usage signals to identify churn risk early and prioritize outreach.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023, the company has a people-first culture defined by trust, ambition, quality, and compassionate leadership.
Own client relationships from kickoff through renewal, leading onboarding and training on our AI audit platform.
Jump into operations, support sales calls, review deliverables, and build internal processes as needed.
Take ownership of problems and workflows without yet an owner, stepping into any role to keep the company moving forward.
Oath is an early-stage startup reimagining audit through an AI audit platform. They are a small, growing team seeking early employees who thrive on building and ambiguity.
Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
Collaborate with internal teams to share client insights and support broader business objectives.
Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Own an established portfolio across mixed tiers as the primary client relationship.
Own value realisation end to end, driving renewals to clean close.
Keep adoption and value on track through regular check-ins and reviews.
CoachHub is a digital and AI coaching platform that combines human coaching, behavioral science, and technology to empower enterprises. Backed by $330M and with 3,500+ coaches globally, it fosters a remote-first culture of ownership and impact.
Work directly with clients to ensure press releases are distributed to desired target audiences to drive corporate objectives.
Act as the primary point of contact and product expert, aligning service offerings with client communication needs.
Offer content best practice recommendations to increase engagement and visibility.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, serving over 75,000 companies including 84% of the Fortune 500. They are committed to fostering an inclusive environment and have been named a "Top Diversity Employer" for 2021.
Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful with the Traackr product.
Determine critical measures for success for clients' influencer programs to ensure quantitative and qualitative ways to measure progress.
Monitor and address adoption and usage for clients in APAC region, identifying signals of risk and areas for growth.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform. They are a remote-first company with offices in San Francisco, New York, Boston, Paris, and London, operating on a culture of mutual respect and core values including trust, diversity, and ownership.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Partner with CSM/CSS to deliver best-in-class service, provide product walk-throughs, and assist with training sessions.
Document client interactions accurately, identify blockers, and escalate promptly to senior team members.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across the automotive industry, enabling end-to-end business operations. The company has a large workforce and promotes an inclusive culture with values like 'Stay Curious, Own It, Be Open, and Create Possibilities.'
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.
Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.
SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.
Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding and closed-loop tracking.
Establish a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services.
Primary ownership and accountability for ensuring customer satisfaction and retention within assigned accounts.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Provide coaching to clients on customer success strategies, including onboarding, relationship management, and retention.
Guide clients on career growth with resume reviews, interview prep, and salary negotiation tailored to customer success roles.
Support clients in applying AI tools to enhance customer success workflows and outcomes.
Leland is building the home for ambition in the age of AI, connecting people with the experts, programs, and communities they need to land jobs, get into schools, or upskill. Since 2021, the company has helped tens of thousands of people reach their goals and raised $19M from world-class investors, fostering a culture where ambition is sacred.
Support active client accounts and internal projects alongside Executive Producers, Senior Directors, and the Head of Production.
Own internal projects including new business pitches, awards submissions, and case study development.
Keep the team organized, assets gathered, and deadlines met while tracking timelines and maintaining documentation.
Code and Theory is a digital-first creative agency that sits at the center of creativity and technology, building brands through big ideas and bold storytelling. The company has a global network of nearly 2,000 people, with 50% engineers and 50% creative talent, and a remote-first approach across North America, South America, Europe, and Asia.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.
ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.