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• Deliver hands-on care navigation services to a diverse patient population.
• Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care.
• Contribute to hiring, mentoring, and performance of future team members.

Carewell is dedicated to providing trusted caregiving solutions and support for individuals and families. They extend commitment beyond products to person-centered navigation, care coordination, and advocacy services. Carewell has been recognized as one of the fastest-growing companies in the US.

• Collaborates with members, family, and healthcare providers to coordinate services and address barriers.
• Guides members to achieve optimal health by providing tools and information to understand their healthcare options.
• Identifies and assesses members’ medical, behavioral, social, emotional, and financial needs.

Capital Blue Cross promises to go the extra mile for their team and community. They are one of the “Best Places to Work in PA”, with a caring and supportive culture that values professional and personal growth through training and continuing education.

• Build trusting relationships with patients, families, and providers, addressing health questions and care needs.
• Identify medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Strengthen the connection between patients and healthcare providers by addressing barriers and facilitating communication.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, with the goal to make great healthcare affordable, improve patient health, and restore fulfillment for providers. They leverage remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.

• Maintains Care Navigation calls and activities.
• Provides after hours support to members and leaders seeking services.
• Problem-solves and assists with high touch and escalated/sensitive calls.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.

• Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals.
• Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.

• Engage with patients and healthcare providers via phone and virtually.
• Serve as a clinical resource for therapy adherence, addressing inquiries related to medication and side effects.
• Act as a liaison between healthcare professionals and patients, navigating therapy access challenges.

EVERSANA provides commercialization services to the life sciences industry with a global team of more than 7,000 employees. They serve over 650 clients, ranging from innovative biotech start-ups to established pharmaceutical companies, to bring therapies to market and support patients.

• Serve as the primary contact for patients throughout the therapy process.
• Monitor all patient cases for delays or obstacles and coordinate with healthcare providers.
• Maintain accurate documentation and reporting of access barriers, interventions, and outcomes.

Jobgether is a platform advertising this job on behalf of a partner company. They are looking for candidates to fill the role.

• Manage incoming messages, route to appropriate recipients, and answer questions.
• Contact pharmacies, proactively or by returning voicemails, regarding prescriptions.
• Update patient medical records, including documenting medical history and arranging lab services.

FOLX Health is the leading health and wellness platform for LGTBQIA care, providing end-to-end services virtually and in person. They foster a culture of reliability, transparency, access, and agency, trusting their team to achieve individual goals.

• Answer and manage incoming calls in a professional and courteous manner.
• Conduct a thorough assessment of patients’ health concerns over the phone.
• Relay messages and information between patients and healthcare teams.

Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. As a national leader in value-based care, they serve 200,000+ seniors across 32 states with a team of more than 1,000 clinicians and professionals.

• Take inbound calls from patients, providers and members
• Support members with their insurance needs, questions or concerns
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice

Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.

• Provide empathetic, structured support to callers seeking help for substance use and related needs; de-escalate and maintain rapport.
• Conduct clinical intakes using Scope, following Akido protocols, scripts, and decision support.
• Connect callers to the right level of care (MAT access, outpatient, detox/residential referrals, counseling, harm-reduction services, basic needs).

Akido builds AI-powered doctors. It is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network. They serve 500K+ patients across California, Rhode Island, and New York.

• Handle inbound calls from patients and caregivers, providing compassionate and informed triage.
• Assist with finding appropriate providers, community resources, and care solutions and coordinate priority virtual appointments.
• Research information online and in Privia’s internal knowledge databases to make the most appropriate triage and care advice decisions.

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems. They optimize physician practices, improve patient experiences, and reward doctors. Their platform is led by top industry talent and consists of scalable operations.

• Serve as primary contact for patients, families, and providers
• Schedule and coordinate medical appointments
• Manage patient documentation and EMR updates

Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors with a new model designed around patients, families, community staff, providers, and payers.

• Provides non-clinical administrative support to Case Managers and Care Coordinators.
• Obtains and manages medical documents, ensuring accurate record retrieval.
• Prioritizes tasks based on expedited requests with attention to detail.

Spectrum Healthcare Resources (SHR) delivers systems and processes designed to meet the unique needs of Military and VA Health Systems. They provide physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics and other Federal Agencies.

• Manage communications between patients and doctors and associated documentation.
• Collaborate with Customer Service to troubleshoot patient requests pertaining to physician requirements.
• Provide clinical feedback in response to patient inquiries involving medication, lab, side effects.

Hone is an online medical clinic transforming healthcare and enhancing longevity. They use scientific advancements to empower individuals to take control of their health. Hone is a remote-first employer with a focus on people and a culture that values collaboration and joy.

• Conduct targeted patient outreach to close care gaps and ensure timely care transitions.
• Deliver high-touch engagement for high-risk patients to prevent readmissions through follow-up.
• Collaborate with Practices to support interventions such as Transitional Care Management.

Aledade empowers independent primary care practices, helping them deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

• Contact patient and complete a thorough assessment, including physical, psychosocial, emotional, spiritual, environmental, and financial needs.
• Develop treatment plan for standard and catastrophic cases in collaboration with the patient, caregivers or family, community resources and multi-disciplinary healthcare providers that include obtainable short- and long-term goals.
• Advocate for the patient by facilitating the delivery of quality patient care, and by assisting in reducing overall costs; provide patient/family with emotional support and guidance.

Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes and have a mission to empower people to lead healthier lives.

• Serves as a liaison between service providers and assists with enrollment in community resources.
• Completes applications for resources and paperwork for provider visits.
• Follows up and tracks referrals and outcomes for pharmacy, DME, and home care.

Strive Health aims to transform the kidney care system through early identification and comprehensive coordinated care. They integrate with local providers, embrace diversity, and support each other, making Strive a great destination for top talent in healthcare.

• Address patient and durable power of attorney (DPOA) inquiries via telephone.
• Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
• Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.

Curana Health is a national leader in value-based care, offering solutions to senior living communities and skilled nursing facilities, including on-site primary care services, ACOs, and Medicare Advantage Special Needs Plans. Founded in 2021, Curana Health serves 200,000+ seniors in 1,500+ communities across 32 states, with over 1,000 clinicians and other professionals.