Drive partner adoption of WordPress and related web products, providing high-quality support throughout the website lifecycle.
Translate ambiguous partner requests into clear, actionable WordPress-focused requirements and delivery plans.
Own project execution, troubleshoot technical issues, and act as a voice of the customer to improve products.
Automattic powers web publishing, commerce, and communication technologies through products like WordPress.com and WooCommerce. It is a fully distributed company with a global team, known for its open-source culture and autonomy.
Diagnose and resolve WordPress issues across hosting, plugins, and performance systems.
Investigate root causes including DNS, CDN, caching, and security configurations.
Perform routine maintenance and implement feature enhancements within custom themes and page builders.
Our partner company specializes in managing a large portfolio of WordPress websites, ensuring they are stable, secure, and fast. The team is growing, collaborative, and innovation-focused.
Provide world-class technical support to hosting customers via live chat and ticket-based support, resolving WordPress and server issues.
Diagnose and resolve hosting issues like DNS, SSL, MySQL, and Linux command-line problems to ensure first-contact resolution.
Meet KPIs including CSAT, AHT, and QA scores while managing multiple concurrent chats in a fast-paced, fully remote environment.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We have a large team of skilled professionals committed to delivering high-quality technical, operational, and back-office support.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Develop custom WordPress themes, blocks, and templates.
Build internal tools for experimentation, analytics, and QA.
Collaborate with Design, Marketing, and SEO to ship features.
Felix is a digital healthcare company that puts patients in control of their health, offering online treatment, prescription delivery, and ongoing care. They are a small, remote-first team serving over 500,000 Canadians.
Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
Offer technical support and conduct QBRs to review usage, success metrics, and future goals, identifying opportunities for deeper engagement.
Build strong relationships with customers, acting as a trusted advisor, and serve as the voice of the customer internally to relay feedback.
Tailscale builds software that makes it easy to securely interconnect people and their devices, no matter where they are, aiming to create a future for the Internet that is easy, sensible, and safe. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Respond to client questions and resolve software-related issues via phone, chat, and email.
Develop deep expertise in the organization's software products to provide effective support.
Collaborate with internal teams to ensure seamless client experiences and continuous improvement.
This software company provides mission-critical solutions for organizations making a positive social impact. The company fosters a remote-first, collaborative culture with a focus on employee well-being and professional growth.
Assist with maintaining and updating the firm's websites and creating web pages, landing pages, and forms.
Troubleshoot and resolve website issues, ensure responsive design, and support SEO and performance improvements.
Work with WordPress and other CMS tools while collaborating with marketing and operations teams on website projects.
Lion’s Den Media is a law firm-focused media company that supports digital presence and website development. They promote an inclusive, open, and diverse work environment and are an equal employment opportunity employer.
Develop and maintain CALSTART's WordPress websites, landing pages, and web applications.
Manage assigned web properties, including routine maintenance, troubleshooting, and enhancements.
Build custom themes, plugins, and integrations while ensuring accessibility and performance standards.
CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. It is a tight-knit team of world-class innovators, business minds, and change agents committed to the mission.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Own the WordPress back end, including custom post types, plugins, and integrations with marketing tools.
Maintain site reliability, security, and performance with automated monitoring and disaster recovery.
Partner with the front-end designer and marketing stakeholders to deliver technical solutions.
Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.
Build and implement email and SMS campaigns using established content and strategies.
Conduct detailed QA across devices and email service providers to ensure campaign accuracy.
Support subject-line testing, deliverability reviews, and performance reporting to optimize engagement.
The organization is a mission-driven nonprofit focused on animal welfare and social impact. They offer a collaborative, growth-oriented culture with remote work and opportunities for professional development.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Provide onsite technical support, troubleshooting, and training to clients using payment solutions.
Manage appointments, handle escalated issues, and coordinate with internal and external teams.
Build strong customer relationships and identify opportunities to recommend relevant services.
This position is listed on behalf of a partner company that manages applications and next steps. The partner seeks a Roadtech Technician for a client-facing technical support role combining field service and troubleshooting.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Design, deploy, and maintain resilient infrastructure for Oracle Utilities environments.
Perform Linux systems administration, networking, scripting, and SQL optimization.
Troubleshoot incidents and provide technical support to clients across North America.
The company specializes in supporting business-critical Oracle Utilities environments across North America. It operates as a remote-first, collaborative team with a focus on reliability and client success.
Build deep technical expertise across the platform to deliver high-impact solutions for strategic partners.
Own the full technical lifecycle of partner integrations from discovery through launch and optimization.
Collaborate with engineering, product, and partner teams to solve complex technical challenges.
This company operates in the mobile advertising technology ecosystem, providing scalable solutions for strategic partners. They foster a collaborative, remote-first culture that values technical excellence, curiosity, empathy, and continuous improvement.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.