Lead, coach, and develop a team of Implementation Managers and Coordinators to drive performance and client success.
Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with expectations.
Partner cross-functionally with Product, Operations, and Training to continuously improve onboarding processes and outcomes.
PDMI provides pharmacy data processing and administrative services for PBMs, health plans, and hospital systems, including 340B administration and hospice services. The company has been recognized as a Best Employer in Ohio for 5 consecutive years and fosters a collaborative, flexible work culture.
Own the end-to-end implementation lifecycle for partner programs from requirements gathering through launch.
Work closely with Engineering, Product, Design, and Customer Success Managers to coordinate delivery.
Serve as the primary day-to-day partner contact during implementation projects and track project health proactively.
Sure provides innovative insurance programs that real customers interact with every day. The company is a growing SaaS platform environment working with top brands and carriers.
Own the end-to-end implementation lifecycle for customer deployments.
Coordinate across internal teams and customer stakeholder groups.
Identify, document, and escalate implementation risks proactively.
Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.
Manage software implementation projects from kickoff to go-live, coordinating cross-functionally.
Proactively identify project risks and propose alternative solutions to keep timelines on track
Configure client applications using a no-code flow builder, conduct quality assurance testing.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year with extensive growth potential ahead. They are a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication and risk mitigation.
Configure client applications using no-code flow builders and conduct rigorous quality assurance testing for regulatory submissions.
Coordinate cross-functionally with Implementation Consultants, Account Executives, and Product Managers to ensure seamless project delivery.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year and are a public benefit corporation committed to balancing customer, employee, society, and investor interests.
Drive key workstreams within large-scale implementation projects for new hospital partnerships.
Partner with hospital leaders and cross-functional teams to execute program launches and build project plans.
Evaluate workflows, design efficient processes, and coordinate across IT, operations, and clinical teams.
Shields Health Solutions partners with hospitals to build and operate specialty pharmacy programs, improving patient access to care. They are a growing company that offers a fast-paced, consulting-style environment with real ownership over impactful workstreams.
Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
Lead solution deployments with clear project plans, milestones, and risk mitigation.
Leverage impact metrics to demonstrate ROI and support customer expansion.
Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.
Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.
Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.
Manage the end-to-end implementation process for new clients, ensuring smooth onboarding and integration with existing systems.
Collaborate with cross-functional teams including sales, product, and engineering to tailor solutions to client needs.
Provide ongoing support and training to clients post-implementation to ensure satisfaction and retention.
Google is a multinational technology company specializing in internet-related services and products. It is one of the largest tech companies in the world, known for its innovative culture and large global workforce.
Define and execute the strategic vision, operating model, goals, and long-term roadmap for the Client Management organization.
Serve as executive sponsor and strategic leader for key client, broker, and consultant relationships.
Represent the voice of the client within executive leadership discussions and influence organizational priorities, service models, and business decisions.
AffirmedRx aims to improve healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers.
Serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives.
Own and manage integrated workback plans, UAT programs, and phased rollouts with cross-functional teams.
Coordinate readiness activities, stakeholder communication, and executive reporting to ensure successful program delivery.
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. They are headquartered in Bellevue, Washington, with a strong presence across the U.S., and their team is bold, smart, agile, and fun.
Drive implementation and deployment of Higher Logic's private white-label community software for customers.
Serve as primary point of contact, managing multiple simultaneous implementations using standard project management methodology.
Provide user training, elicit feedback, and work cross-functionally to resolve issues and collect requirements.
Higher Logic has been the industry leader in building community and engagement solutions since 2007. We’re a thriving company made up of authentic people and unique perspectives.
Lead End-to-End Implementations, drive customer adoption & change management.
Build the implementation function, collaborate cross-functionally with Product, Engineering, and Customer Success.
Ensure successful customer launches and translate customer needs into actionable internal requests.
Multitude Insights builds modern tools for public safety agencies. They are backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County.
Lead the transformation of PDMI's Account Management function into a proactive, strategic, insight-driven client partnership model.
Develop and implement a scalable Account Management operating model including role structure, account segmentation, and measurable performance expectations.
Drive executive-level client engagement strategies and ensure alignment across Product, IT, Operations, and other internal teams.
PDMI provides pharmacy data processing and flexible, scalable solutions for private label PBMs, health plans, and hospital systems. Founded in 1984, the company was voted Best Employer in Ohio for the 5th consecutive year in 2025 and fosters a collaborative, innovative environment.
Manage the onboarding and rollout of solutions for new and existing enterprise clients, bridging pre-sale discussions and onboarding experiences.
Develop detailed project plans, define critical milestones, and proactively mitigate risks to ensure successful deployments for large accounts.
Analyze implementation trends and data to translate insights into actionable plans for internal teams and external stakeholders.
AlphaSense provides AI-driven market intelligence and search, helping sophisticated companies remove uncertainty from decision-making. Founded in 2011, the company is headquartered in New York City with over 2,000 employees globally and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, trusted by over 6,000 enterprise customers including a majority of the S&P 500.