Source Job

• Lead Enterprise Reporting Transformation Program.
• Establish and own reporting on the status and progress of enterprise transformation initiatives.
• Drive alignment across delivery, product, technology, and customer success teams.

HealthEdge provides SaaS solutions for healthcare payers. They are committed to workforce diversity and actively encourage all qualified persons to seek employment with them.

• Lead benchmarking engagements end-to-end, including scoping, project management, data collection, analysis, and executive readouts.
• Serve as the primary client-facing leader, managing expectations, timelines, risks, and communication across multiple workstreams.
• Translate complex benchmarking outputs into concise, compelling narratives for executive decision-making.

Benchmark Illinois General helps clients improve productivity and performance by managing enterprise benchmarking engagements to drive the effectiveness of digital infrastructures. They have over 1400 global teammates and are known for promoting an inclusive environment that values diverse backgrounds and perspectives.

• Lead strategic post-sales customer engagements to drive adoption and long-term value realization.
• Build and maintain trusted relationships with C-level stakeholders, acting as a strategic advisor.
• Drive customer adoption of ServiceNow solutions, including AI-enabled capabilities.

An enterprise client is seeking a Customer Success Executive to lead strategic post-sales initiatives for high-value ServiceNow customers across large-scale digital transformation programs. This is a long-term engagement with structured deliverables, exposure to enterprise-scale environments, and the opportunity to contribute to transformational initiatives across the region.

• Manage day-to-day operations across functional areas, ensuring seamless execution across the full client lifecycle.
• Lead client implementation processes end-to-end, driving cross-functional accountability across teams to deliver on implementation milestones and SLAs.
• Bring together perspectives across teams to present data to Papa’s Executive leadership team and drive decisions to serve our clients and prospects.

Papa is a company built on human connection that provides social support by pairing older adults and families with trained companions, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, and Comcast Ventures.

• Oversees the day-to-day execution, coordination, and management of program operations.
• Manages workforce operations, monitoring performance metrics, supporting staffing and deployment activities.
• Supports issue resolution and maintains awareness of evolving program requirements.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012 and based in Alexandria, Virginia, they employ 300+ nationwide and support more than a dozen agencies.

• Facilitate business process workshops and discovery sessions.
• Lead journey mapping, current-state / future-state walkthroughs, and stakeholder interviews.
• Translate business conversations into clear functional requirements, user stories, and process documentation.

Neocol helps innovative subscription companies solve pressing initiatives to ignite subscription performance. As the largest pure-play Salesforce Summit Partner dedicated to the subscription economy, Neocol empowers transformation.

• Architect and drive Change Management Strategy for complex enterprise implementations.
• Serve as the trusted advisor to C-level and senior leadership.
• Lead the entire implementation lifecycle from discovery and design to rollout.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. Gong has more than 5,000 companies around the world and is built on ambitious goals, and passionate people.

• Lead Lean Six Sigma projects, aligning with strategic priorities.
• Apply methodologies to improve quality, efficiency, and customer outcomes.
• Partner with leaders to identify opportunities and develop clear problem statements.

Coface helps companies navigate uncertainty by empowering them to make the right decisions and trade smarter in a complex world. They are an international organization of 5,200 experts representing 80+ nationalities in 58 countries with a culture of learning, collaboration and inclusion.

• Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
• Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
• Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.

BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.

• Lead large-scale enterprise transformation projects from initiation through successful delivery.
• Manage engagement governance, timelines, scope, risks, issues, change management, resourcing, reporting, and program financials.
• Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.

ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. ServiceNow is building an AI-native culture where technology and talent are unstoppable together.

• Lead business process analysis and requirements elicitation.
• Facilitate Agile processes and cross-functional stakeholder alignment.
• Translate policy, needs, and IT concepts into plans.

Artemis provides management and advisory support services. They are focused on streamlining and improving business operations in the federal sector, fostering a proactive and action-oriented team environment.

• Partners with senior level leaders to translate strategic priorities into actionable portfolios and OKRs.
• Manages and develops strategies that drive sustainable growth and efficiency.
• Fosters a culture of accountability, collaboration, and continuous improvement.

Fulton Bank is committed to changing lives for the better. They champion a culture of continuous learning, work-life integration, and inclusion.

• Champion AI adoption across the organization, identifying and prioritizing high-impact use cases.
• Develop and implement a comprehensive operational strategy aligned with the company's overall objectives.
• Foster collaboration and alignment across departments, working closely with executive leadership.

IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with the evidence they need to make confident decisions. With more than 1,000 analysts worldwide, IDC combines deep expertise with practical relevance.

• Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
• Guide the design of scalable program governance, delivery, and measurement approaches.
• Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.

• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.

ServiceNow is an AI platform company providing solutions to automate tedious tasks. With 85% of the Fortune 500® as customers, they're building an AI-native culture with technology and talent.

• Lead client engagements focused on AI strategy, roadmap development, and op model design aligned with business objectives.
• Conduct stakeholder interviews, workshops, and assessments to evaluate AI readiness.
• Advise senior stakeholders on trade-offs, risks, and investment decisions related to change management and AI adoption.

Aimpoint Digital is a premier AI & Data consulting firm with a mission to drive business value for clients through expertise in AI, data strategy and analytics. We partner with organizations to solve complex business problems through innovative, scalable solutions.

• Collaborate across teams to ensure successful client implementations.
• Document functional and non-functional requirements.
• Support onboarding and training sessions for end-users.

Sagent is transforming the mortgage servicing industry by bringing a modern experience to loan servicing. Their platform helps lower costs, scale compliance and increase servicing value. Sagent is a joint venture with Fiserv Inc. and Warburg Pincus, and they value innovators.

• Responsible for customers establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes.
• Guides ServiceNow, partner and customer employees on the engagement team to provide a solution designed for long-term success.
• Works with the customer across executive, platform owner, enterprise architects, and development teams during implementation of solutions.

ServiceNow is a global market leader providing AI-enhanced technology. They empower organizations to find smarter ways to work by connecting people, systems, and processes and serve over 8,100 customers, including 85% of the Fortune 500®.

• Own executive relationships across a portfolio of strategic enterprise accounts; serve as the single point of accountability for client outcomes, satisfaction, and growth.
• Co-develop and execute account strategies that expand Valiantys' footprint across SDLC tooling (Atlassian, GitHub/GitLab), AI-enabled delivery, DevOps, and cloud infrastructure.
• Lead solutioning for complex pursuits — partnering internally to scope DevOps, platform engineering, and AI-augmented SDLC engagements.

Valiantys is one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries.

• Support discovery phases to understand client contact centre operations, processes, and technology.
• Contribute to the design of future-state operating models and service improvements.
• Assist in building simple business cases and benefits models.

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. They provide a place where employees know they can thrive.