Source Job

• Guide customers through onboarding and drive adoption.
• Establish trusted advisor relationships with customer stakeholders.
• Act as the primary point of contact for customer support.

Palo Alto Networks is a cybersecurity partner, protecting our digital way of life. They are built on challenging the status quo and are looking for innovators committed to shaping the future of cybersecurity.

• Act as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services.
• Work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises.
• Increase customer satisfaction, value, retention, and expansion of Unit 42’s security footprint.

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. They are a company built on challenging and disrupting the way things are done, looking for innovators committed to shaping the future of cybersecurity. This role is remote.

• Acting as the technical liaison with Red Canary’s enterprise customers
• Working closely with Sales and Customer Success to align technical use cases with business value
• Documenting, tracking, and advocating for customer’s feature and support requests

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. They build high-performing teams that can make an impact quickly and with high quality, fostering a culture of execution centered on customer obsession, collaboration, ownership and accountability.

• Lead design and implementation of Recorded Future Security Intelligence data in customer environment
• Understand and drive customers cyber security use cases, workflows and overall needs to utilize Recorded Future integrations
• Scope, design, and implement custom solutions across a variety of client architectures, applications, and tools

Recorded Future is the world’s most advanced, and largest, intelligence company, serving over 1,900 clients worldwide. They empower clients with intelligence to disrupt adversaries, and their employees embody core values of having high standards, practicing inclusion, and acting ethically.

• Understand current product portfolio and success criteria
• Plan and manage product proof of concept efforts
• Address critical analytical, technical, and operational issues

Recorded Future is a large intelligence company with over 1,900 clients worldwide. They empower clients with intelligence to disrupt adversaries and value high standards, inclusion, and ethical practices.

• Identify and prospect new business opportunities through outreach, referrals, and channel partnerships
• Maintain and grow existing customer relationships by identifying opportunities for renewals, upsells, and cross-sells
• Support sales cycle activities including proposal development, presentations, and deal tracking

Recorded Future is the world’s most advanced, and largest, intelligence company, serving over 1,900 clients worldwide. They have over 1,000 intelligence professionals, and they value high standards, inclusion, and ethical conduct.

• Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
• Identify ways to increase customer satisfaction and increase value-add for customers.
• Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.

Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.

• Guide customers on their automation journey.
• Provide expert technical support.
• Collaborate with product and engineering teams.

Torq provides agentic AI security solutions. They are experiencing rapid growth with a collaborative culture, recognized as one of Forbes’ Best Startup Employers in America.

• Partner with CSMs and account teams to drive customer value.
• Provide expert technical guidance on strategic initiatives.
• Collaborate on customer success plans and executive business reviews.

Delinea is securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. They have world-class product leadership, outstanding engineers, and strategic investment from TPG and value diversity, innovation, and a culture of respect and fairness.

• Be the primary contact who helps managed service providers deliver strong security awareness outcomes for their client portfolio.
• Own the full partner journey—from initial onboarding and training through renewals and growth.
• Ensure every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

KnowBe4 is an AI-driven Human Risk Management platform empowering organizations to strengthen their security culture. They are an industry standard with high customer retention rates, valuing radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.

• Manage a portfolio of 25-40 existing customers to maximize usage and grow their Annual Recurring Revenue (ARR).
• Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
• Drive technical adoption through understanding customer needs and strong product knowledge.

Binalyze is dedicated to advancing the future of cybersecurity. It fosters a supportive and collaborative team environment where growth and development are encouraged.

• Research, track, and assess the threat landscape by analyzing relevant threat actors and campaigns.
• Analyze and prioritize information to develop actionable intelligence for detection coverage and response readiness.
• Partner with Detection Engineering to design and validate threat-based detections through adversary emulation and simulation.

1Password is building the foundation for a safe, productive digital future. They provide password management and access management solutions for businesses. They have surpassed $400M in ARR and have over 180,000 businesses as clients and have a culture that prioritizes collaboration and clear communication.

• Drive business efforts toward loyalty, renewals, expansion, and satisfaction.
• Devise creative ways to help our customers succeed with Huntress through training, education, and empowerment.
• Build and maintain strong relationships with multiple contacts within assigned customer organizations.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape the product roadmap based on customer feedback and emerging trends.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Provide timely and actionable intelligence to support customer intelligence requirements
• Collaborate with a global team of threat intelligence analysts to analyze and develop coverage for emerging threats
• Develop tactical hunting and strategic threat assessments in support of customer needs

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life with a vision for a safer, more secure world. They challenge and disrupt the status quo, seeking innovators committed to shaping the future of cybersecurity.

• Lead design and implementation of Recorded Future Security Intelligence data in customer environments.
• Understand and drive customers' cybersecurity use cases and workflows to utilize Recorded Future integrations.
• Scope, design, and implement custom solutions across a variety of client architectures, applications, and tools.

Recorded Future is the world’s most advanced and largest intelligence company, serving over 1,900 clients worldwide. They empower security teams at ambitious organizations and embody core values of high standards, inclusion, and ethical conduct, with over 40 nationalities represented among their employees.

• Drive customer security resilience and operationalize solutions.
• Manage the entire customer lifecycle and enhance retention.
• Collaborate with sales teams and champion the voice of the customer.

Jobgether is a platform leveraging AI to connect job seekers with companies. They focus on ensuring applications are reviewed quickly and fairly.

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions and be able to manage the solution process both internally and externally.

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI to stop fraud. They have raised $145M from investors like Andreessen Horowitz and Google Ventures and maintain a remote-first work culture with hubs in the Bay Area, NYC, Austin, and Toronto.

• Owns the entire customer journey from onboarding to value realization to value expansion, measuring specific metrics.
• Acts as the ‘voice of the customer’ inside the company and becomes a trusted advisor on cyber risk.
• Becomes a SAFE platform expert, helps customers become self-sufficient, and ensures alignment with best practices.

SAFE Security is building CyberAGI — a system of intelligence that autonomously predicts, detects, and remediates threats. They empower individuals and teams with freedom and responsibility, operating with radical transparency and a commitment to continuous learning.