Source Job

• You will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries.
• You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone.
• You will collaborate across departments to identify and resolve subscription-related product bugs/issues.

Cloudbeds is transforming the hospitality industry with its intelligent platform that powers properties across 150 countries, processing billions in bookings annually. They are a completely remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.

• Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements.
• Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks.
• Translate sponsor goals into cross-functional delivery plans.

Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage end-to-end onboarding for new customers.
• Serve as the primary point of contact for operational support.
• Create and maintain customer-facing documentation.

Breezy provides customer success solutions. They focus on ensuring smooth onboarding, compliance, and operational excellence for clients.

• Manage a portfolio of accounts, leading recurring calls and business reviews.
• Translate sponsor goals into cross-functional delivery plans.
• Collaborate with Clinical Operations to improve sponsor experience.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.
• Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.
• Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.

Jobgether is helping connect candidates with companies using AI. They focus on using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
• Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
• Maintain accurate and up-to-date account records, including meeting notes and engagement history.

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.

• Play a key part in shaping the customer experience from onboarding through renewal.
• Enhance client retention, deepen engagement, and drive revenue growth within the existing client base.
• Serve as the main point of contact for customer inquiries while acting as a crucial advocate for clients.

Jobgether is a company using AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They use an AI-powered matching process to ensure your application is reviewed quickly.

• Review new and renewal customer contracts.
• Process customer renewals and churn in the billing system.
• Serve as a point of contact for customer billing and renewal inquiries.

Raptor Technologies partners with schools to provide integrated safety software and services. They have partnered with more than 60,000 schools in 55 different countries and are passionate about their mission to protect every child, every school, every day!

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.

Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries and promote a remote-first culture that empowers their team.

• Serve as the primary operational point of contact for Strategic Corporate Accounts, providing day-to-day support.
• Support the execution and management of sponsor agreements and amendments in collaboration with Legal, Finance, and internal stakeholders.
• Manage and oversee account finances for assigned corporate accounts, ensuring accurate tracking.

The American Heart Association is dedicated to fighting cardiovascular diseases and has significantly reduced related deaths since 1924. As a large organization, they value work-life balance and offer opportunities for employees to thrive both personally and professionally, evident in their Heart U corporate university.

• Serve as the operational point of contact for partner accounts.
• Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams.
• Build and maintain partner-facing documentation and internal operations manuals.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They’re empowering employees at the fastest-growing companies and are backed by leading VCs including Slow Ventures, M13, and Twelve Below. They foster a workplace built around trust, respect, collaboration, and having fun.

• Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

Vanta helps businesses earn and prove trust by enabling companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Serve as a primary point of contact for high value clients.
• Collaborate with internal teams to enhance the overall customer experience.
• Analyze and record customer data to identify trends, risks, and opportunities.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.

• Support a team of Customer Success Managers with day-to-day operational execution.
• Prepare materials for customer meetings, QBRs, and executive reviews.
• Track licensing renewals, contract milestones, and expiration dates.

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base. Their team members are self-starters who are comfortable wearing multiple hats and operating in a fast-growing, high-accountability environment.

• Partner with sales and implementation to support onboarding and adoption.
• Form deep relationships with customers and serve as a trusted advisor.
• Identify upsell opportunities by understanding customer goals.

Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.

• Be a trusted advisor and advocate for customers, fostering long-term partnerships.
• Manage the entire customer journey, setting and achieving Success Plans with customers.
• Identify upselling and cross-selling opportunities, sharing customer feedback to improve processes.

Remote helps organizations navigate global employment compliantly and with ease, enabling businesses to recruit, pay, and manage international teams. Their team works asynchronously around the world and values talent, experience, and culture.

• Handle incoming and outgoing customer inquiries via phone, email, and chat.
• Manage collections and overdue payments, including negotiating payment plans.
• Serve as Escrow Representative, coordinating transactions to regional partners.

OranjeBor Energie BV specializes in the oil, energy, gas, and petrochemical sectors. They are committed to delivering sustainable solutions in the energy industry and actively invest in renewable energy projects. The company prioritizes safety, environmental responsibility, and operational excellence.

• Supervises contract fulfilment and ensures optimization throughout the contract period.
• Managing customer setup in our SAP systems including onboarding, offboarding, and changes.
• Managing and processing the invoicing process in our OSS/BSS systems.

Deutsche Telekom IT Solutions is the largest ICT employer in Hungary, and a subsidiary of the Deutsche Telekom Group. Established in 2006, the company comprises over 5000 employees and provides IT and telecommunications services.

• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Build strong, consultative, strategic relationships with customers that result in business growth
• Foster a team atmosphere - support your teammates and share lessons learned

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

• Manage end-to-end provider contracting and credentialing processes.
• Maintain accurate and up-to-date provider records and documentation.
• Assist with billing setup for newly credentialed providers.

Understood Care helps older adults by providing them with Medicare-covered patient advocacy services. They pair each person with a dedicated advocate who helps them navigate care, reduce costs, and make confident healthcare decisions.