Source Job

United States

  • Provide support and case management for families enrolled in the Exceptional Family Member Program across Army installations.
  • Coordinate services, resources, and referrals to ensure families receive appropriate assistance and guidance.
  • Maintain documentation and collaborate with installation agencies to address unique family needs.

Case Management Program Coordination Documentation Communication

20 jobs similar to Army Community Service Exceptional Family Member Program Specialist

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US

  • Provide outstanding communication and support to fellow veterans in need of services.
  • Work 100% remotely with a flexible schedule tailored to your personal and family needs.
  • Participate in weekly trainings led by top leaders to enhance your skills and career growth.

Global Elite Empire Consultants is a third-party recruiting firm dedicated to serving veterans and their families by connecting them with meaningful opportunities. They foster a remote, flexible work culture with a strong emphasis on teamwork and mentorship.

US

  • Provide skills-based individual and group sessions to caregivers and ensure their full engagement in treatment.
  • Proactively identify barriers, personalize care plans, and build caregiver skills to support lasting recovery.
  • Collaborate with a multidisciplinary care team and maintain timely documentation of interactions.

Equip is the leading virtual, evidence-based eating disorder treatment program, dedicated to ensuring everyone with an eating disorder can access effective treatment. Founded in 2019, the company is fully remote, with a highly engaged, passionate, and diverse team that has served thousands of patients and families.

US

  • Assist residents, vendors, and property teams via phone, email, and online channels, providing timely and professional solutions.
  • Coordinate and track service requests from start to finish, scheduling appointments and ensuring timely follow-up with internal departments and suppliers.
  • Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.

Thrive Communities LLC aims to be the most trusted property management partner by delivering exceptional results and enhancing quality of life for residents. The company values responsibility and cooperation, building communities where residents feel at home and coworkers are inspired to develop their skills, with a growing team.

US

  • Schedule, track, and coordinate patient appointments and process community care consults using required systems.
  • Validate patient data, screen inquiries, and communicate with providers on community care rules.
  • Support quality customer service and follow scheduling, referral, privacy, and compliance standards.

International SOS Government Medical Services delivers healthcare, medical assistance, and emergency response worldwide, supporting organizational safety and workforce wellbeing. Founded in 1984 with operations across over 90 countries, the company emphasizes a commitment to operational readiness and compliance with federal programs.

Canada

  • Customize protection programs for working families and monitor customer satisfaction.
  • Contact prospective clients through warm leads via Zoom to schedule appointments and quote coverage.
  • Determine clients' needs, research current coverage, and maintain business through product sales, referrals, and renewals.

The company provides leads and helps working families nationwide with protection programs. The team is career-minded and offers bonuses, lifetime residual income, and full benefits in a supportive culture that feels like a second family.

US

  • Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
  • Manage case work, document interactions, and ensure accurate data entry.
  • Collaborate with teams to escalate complex issues and maintain service quality.

Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.

US

  • Greets patients, family, and visitors courteously, providing information and arranging transportation as needed.
  • Registers patients by obtaining and verifying required information for the registration system in an expedient manner.
  • Acts as a preceptor for new hires, providing education and support while maintaining confidentiality of medical information.

Munson Healthcare is northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences for patients and each other.

US 4w PTO

  • Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
  • Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
  • Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.

Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.

US Unlimited PTO

  • Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email.
  • Offer education about Pair Team's services and explain the benefits of Enhanced Care Management to eligible members.
  • Manage the end-to-end enrollment funnel and provide consistent updates on stages including delays and blockers.

Pair Team is a tech-enabled medical group reimagining Medicaid and Medicare for underserved populations, delivering whole-person care. They are one of the largest Enhanced Care Management providers in California, with a workforce of nurses, social workers, and medical professionals, and have demonstrated a 58% reduction in emergency department visits.

US 3w PTO

  • Oversee day-to-day entry and processing of constituent and donor data into CRM with high accuracy and timeliness.
  • Serve as primary point of contact for outsourced customer service agents and manage escalated issues.
  • Lead training of internal teams and chapter staff on data entry, management, and cleanup best practices.

Make-A-Wish is the world's largest wish-granting organization, uniting communities to grant life-changing wishes for eligible children. The organization fosters a inclusive community culture that warmly embraces wish families, volunteers, and colleagues.

US 4w PTO

  • Provide thoughtful, responsive support to pet owners via phone, chat, and email.
  • Manage high call volumes, de-escalate difficult situations with empathy, and maintain calm while exemplifying company values.
  • Document interactions accurately in CRM and meet productivity and quality targets.

Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. The company offers a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

US

  • Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
  • Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
  • Upsell when required and escalate interactions as necessary.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.

  • Schedule and confirm primary care, specialty, and community care appointments, verifying demographics and clinical details.
  • Work in CPRS and VistA, route consults via HSRM, and process referral documentation using REFDOC and EPSI.
  • Document every contact and collaborate with VA staff and the care coordination team to support veteran care.

CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. With a network of 500+ healthcare professionals and 200+ interpreters, CLFC is a Self-Certified Small Disadvantaged Business committed to mission-aligned placements.

US

  • Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
  • Document all interactions accurately and manage cases within company systems.
  • Escalate complex issues and collaborate with teams to ensure timely resolution.

Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.

FL GA IN ID IA KS MI MN MO NV NH NM NC OH OK SC TN TX WI

  • Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
  • Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
  • Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.

VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.

US

  • Administer and manage comprehensive benefits programs including health, life, disability insurance, and retirement plans.
  • Ensure compliance with regulations like FMLA, ADA, and ERISA while handling employee inquiries and leave processes.
  • Coordinate with vendors, perform audits, and support open enrollment to optimize benefit offerings.

Universal Technical Institute provides technical education and training for careers in the transportation industry. It is a large organization with a multi-site, multi-state presence, emphasizing regulatory compliance and employee support.

US

  • Provide consistent, quality customer service to internal staff and external patients, taking ownership of each call to enhance the customer experience.
  • Manage patient requests including appointment scheduling, electronic messaging to clinical teams, and answering questions regarding medication refills.
  • Demonstrate proficient data entry skills, knowledge of insurance billing, and maintain confidentiality while performing other assigned duties.

Community Health Center, Inc. (CHC) is a creative and dynamic provider of primary medical, dental, and behavioral health services, with offices in Connecticut, Colorado and California. The organization employs several hundred providers, delivers over 500,000 patient visits annually, and is recognized for its Weitzman Institute research and practice transformation.

US

  • Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
  • Help members make decisions that enhance their healthcare experience with empathy and compassion.
  • Make a positive difference in people's lives by supporting their health journey through tailored nutrition.

Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.

US 4w PTO

  • Identify and connect families to community resources and support services to address non-medical drivers of health.
  • Empower families through education and advocacy to navigate healthcare and social service systems.
  • Collaborate with interdisciplinary care teams and community partners to close service gaps and reduce barriers.

Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs, providing 24/7 virtual-first and in-home care. Guided by five core values, they foster a collaborative and empathetic culture focused on children first.

Australia

  • Handle inbound calls from families and carers, providing information and advising on care solutions for independent living.
  • Work a rotating roster of 38 hours per week between Monday to Friday 7am-10pm and Saturday 9am-4pm AEST.
  • Meet KPIs and competencies while multitasking in a fast-paced contact center environment.

Probe Group is a digitally-enabled and data-driven company that combines human expertise with technology to deliver exceptional customer experiences. With a global footprint and 9,000 team members, we foster an inclusive culture that embraces diversity and provides space for everyone to thrive.