Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers, with particular focus on GxP and regulated environments.
Lead customer implementation from contract to adoption.
Manage 30–40 concurrent projects with various stakeholders.
Conduct training sessions and ensure platform understanding.
12twenty is a platform connecting employers with early career professionals. They connect students, schools, and employers, fueling their own growth with a passion for continuous improvement and a supportive team culture.
Lead IT compliance initiatives ensuring adherence to regulations and standards.
Manage validation of cloud-based applications, including risk assessments and testing.
Develop and maintain key compliance documents such as validation protocols.
Jobgether is a company that that uses an AI-powered matching process to ensure applications are reviewed objectively and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Maintain document control policies, procedures, and systems in accordance with GXP regulations.
Ensure proper classification, indexing, version control, and archiving of GXP-related documents, including current and historical records.
Work in partnership with various departments to ensure GXP document accuracy and relevance.
Apogee Therapeutics is a biotechnology company seeking to develop differentiated biologics for the treatment of atopic dermatitis, chronic obstructive pulmonary disease and other inflammatory and immunology indications with high unmet need. They are a fast-paced company committed to building an exceptional company culture, founded on their C.O.R.E. values: Caring, Original, Resilient and Egoless.
Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. They have award-winning threat intelligence, emergency communication, and travel risk management solutions and serve thousands of leading businesses in more than 150 countries.
Lead new Partners through the end-to-end onboarding process.
Coach Partners in configuring and customizing the product to meet their specific needs.
Provide initial technical guidance and troubleshooting to Partners.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support software validation and verification efforts to ensure compliance with FDA regulations and industry standards.
Own the quality approval process for software components, including documentation review and final release approvals.
Partner with the software engineering team to implement and maintain a robust software quality management system.
Sequel, headquartered in Manchester, New Hampshire, is developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel provides equal employment opportunities and believes that when you thrive, they thrive.
Consult with clients on best practices to achieve implementation milestones.
Understand client and internal requirements to manage the implementation of behavioral solutions.
Oversee project management and technical delivery of embedded solutions.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, finance, insurance, and many more industry segments and have a team of 23,300 people across 32 countries.
Define and execute the product vision and roadmap for Benchling’s small molecule R&D solution.
Own the go-to-market strategy for the product, collaborating with marketing, sales, and customer success.
Partner closely with customers and field teams to deeply understand our customer’s scientific workflows.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Lead multiple product implementations, ensuring a smooth customer experience.
Drive hardware and software delivery, meeting project milestones and training.
Manage customer relationships as the primary point of contact.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent and invest in their employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.
Respond to customer inquiries and maintain records.
Monitor the status of biopharma commercial projects in real-time.
Develop a biopharma menu of services with accurate pricing to support customer quotes.
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA, providing precision at a scale that is otherwise unavailable to its customers. They serve people who are changing the world for the better in industries such as healthcare, agriculture, chemicals and data storage.
Develop and refine scalable processes that improve client implementation efficiency
Build a bridge between Implementation, Product, Engineering, Data, and Customer Success
Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead
SmarterDx builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Manage the onboarding process for mid-market customers.
Develop and manage customized rollout plans.
Build strong relationships with key stakeholders.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters. The company was officially founded in Houston in 2017, and it has grown from a single shop’s vision to the industry’s leading solution.
Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.
Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.
Responsible for supporting the Programming deliveries of a clinical study or project.
Implements statistical programming aspects of the protocol and the clinical development program.
Ensures high quality is built into own deliverables and the quality delivered by other programmers.
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. They have over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific and focus on quality, professional development, and a supportive culture.
Assist clients and the Implementation team with tasks related to ensuring a smooth implementation process.
Prepare clients and Installation Specialists for installations and for ensuring the successful completion of each assigned project.
Responsible for preparing clients and Installation Specialists for installations and for ensuring the successful completion of each assigned project.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life.
Lead the development and execution of Care Access’s quality program across clinical, operational, and technology domains.
Build and maintain a risk-based, fit-for-purpose Quality Management System (QMS) that supports Care Access’s mission.
Collaborate with Operational Compliance, Product, Privacy, IT, and other functional partners to embed quality by design across systems and workflows.
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, they bring world-class research and health services directly to communities that often face barriers to care.
Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service.
Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience.
Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines.
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world, valuing diverse perspectives and committed to building an inclusive workplace.
Lead, grow, and mentor a team of Delivery Excellence Managers; own team performance, operating rhythms, and career development.
Establish prescriptive delivery playbooks, templates, and operating standards to ensure consistent, high-quality deployments at scale.
Own end‑to‑end delivery governance across your team’s accounts: kickoff, plan, deploy, go‑live, handoff, and renewal‑readiness.
Glean is the Work AI platform that helps everyone work smarter with AI. With customers across 50+ industries and 1,000+ employees in more than 25 countries, they’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.