Manage a portfolio of VIP customers and maintain personalized communication.
Develop engagement strategies to boost loyalty and re-engage inactive users.
Provide tailored support across email, messaging, and phone channels.
The company is an international technology environment specializing in digital products and B2B services in the iGaming industry. It fosters a supportive, fast-paced culture that values initiative, flexibility, and continuous learning.
Track and analyze the User Experience of Key Clients to identify risks and suggest retention methods.
Take initiative in enhancing the Customer Journey and developing programs to increase Key Client activity.
Cooperate with departments like content, IT, analytics, and support while maintaining clear records of Key Client experiences.
Social Discovery Group builds social entertainment platforms that connect people online across cultures and regions. The international team of digital nomads works remotely from anywhere, and the company is a two-time 'Great Place to Work' winner.
Consult customers on all questions related to our websites.
Work timely, speedily, and effectively with customer requests, resolving issues for retention.
Promote our websites to customers upon opportunity and maintain high service quality.
Social Discovery Group solves the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms. Our international team of digital nomads works remotely worldwide, and we are a two-time "Great Place to Work" winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Help resolve user inquiries and issues through written support tickets and verbal calls.
Communicate with English-speaking users from all over the world.
Contribute to product improvement by escalating issues to relevant teams.
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
Manage high volumes of inbound customer inquiries via phone, email, and chat in English and Spanish.
Resolve concerns related to billing, orders, refunds, exchanges, and system troubleshooting.
Maintain quality, productivity, and compliance standards while handling confidential information responsibly.
A partner company of Jobgether provides customer support for U.S. retail and e-commerce markets. They operate a fully remote, performance-driven environment focused on customer satisfaction, accountability, and compliance.
Drive revenue and retention through proactive outbound calls to top-tier players with tailored offers.
Build trust and rapport as the primary player advocate, resolving queries and addressing needs.
Design bespoke rewards and facilitate player requests, collaborating with internal teams on strategy.
They are a high-growth social gaming business delivering innovative, scalable products to a global player base. The culture is sales-driven, focusing on player engagement and relationship management.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Own proactive outreach to at-risk accounts via calls, emails, and follow-ups.
Diagnose customer concerns through active listening and guide them to the right solutions.
Track interactions in CRM and surface trends that reduce churn and support revenue retention.
HighLevel provides an AI-powered operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With 2,000+ employees across 10+ countries, it is a global remote-first company focused on customer outcomes.
Conduct virtual meetings with clients who have expressed interest in learning about benefit options.
Understand each client's needs and provide personalized guidance through the enrollment process.
Build lasting relationships by delivering exceptional customer service and support.
Global Elite Empire Consultants is an independent third-party recruiting firm that connects clients with benefit options. The company offers a remote, flexible work environment with a focus on performance-based advancement and a supportive team culture.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
A fast-growing climate tech company accelerating the transition to a carbon-free electricity grid. It offers a remote-first, international working environment focused on clean energy and digitalisation.
Conduct virtual consultations to assess needs and teach options.
Handle administrative duties such as notes, appointments, and CRM hygiene.
Work from home with a qualified-interest pipeline and no cold calling.
Global Elite Empire Consultants is a consulting firm that provides remote consultancy and training services. They are a performance-driven company with a culture focused on driven, trainable, and dependable individuals.
Lead, coach, and manage a team of Customer Retention Specialists with clear goals and accountability.
Make outbound calls yourself to reactivate inactive customers and drive repeat transactions.
Build SOPs, call workflows, scripts, and training materials, and track KPIs to maximize revenue recovery.
Veta Virtual hires and supports remote talent for high-growth clients. They emphasize a collaborative, high-trust culture and a fast-paced, entrepreneurial environment.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Respond promptly to customer inquiries via phone, email, and text while maintaining a positive and empathetic attitude.
Resolve customer complaints, issue refunds, process reshipments, and escalate questions to the appropriate department.
Keep detailed records of interactions and collaborate with team members to ensure high levels of customer satisfaction.
Dr. Berg Nutritionals is a health and wellness company focused on addressing the root causes of health concerns through education, premium supplements, and holistic practices like the Healthy Keto® diet. The company is globally recognized with a social media presence of over 49 million followers and offers a fast-paced, innovative, and growth-oriented work culture.
Lead and coach the CSM team through 1:1s, onboarding, feedback, and capacity planning.
Drive upsell performance by coaching CSMs on framework and service opportunities within their books.
Manage your own customer portfolio end to end while keeping coaching grounded in daily work.
We automate security compliance for European companies, helping them get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. We're a 100% remote high-performing team backed by top VCs and a $12M Series A, focused on ownership and execution.
Serve as the point of contact for a portfolio of customers, building long-term relationships with key language access stakeholders.
Monitor customer health and utilization data, deliver training, support QBRs, and own the contract renewal process with risk mitigation.
Act as the internal voice of the customer and partner cross-functionally with Sales, Marketing, Product, Support, Operations, and Finance.
GLOBO provides language access solutions that help people communicate when it matters most, serving healthcare and other organizations. The company fosters a customer-centric, remote-first culture focused on health equity, collaboration, and proactive customer outcomes.
Provide timely technical support and platform education to patients via email and phone.
Use patient and provider feedback to help shape the future of the PocketHealth platform.
Thrive in a fast-paced startup environment, laying a foundation for growth into roles like Customer Success, UI/UX, or Engineering.
PocketHealth is a patient-centric platform enabling hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Servicing over 800 hospitals and clinics, the company fosters a culture that embraces diversity, equity, and inclusion, with a team focused on empowering patients.