Serve as primary point of contact for a portfolio of customers, building deep, multi-threaded relationships.
Proactively monitor customer health, drive product adoption, and ensure value realization.
Lead account planning, risk mitigation, and contract renewals to maximize retention and growth.
GLOBO Language Solutions is a language services company focused on helping people communicate when it matters most. The company fosters a remote-first culture emphasizing customer centricity, growth, and accountability.
Manage multiple customer accounts to ensure satisfaction and retention.
Coordinate with internal teams to deliver projects and exceptional customer experiences.
Consult on product and industry topics and drive sales of added functionality.
Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.
Own the customer relationship from late-stage sales through onboarding and ongoing partnership, serving as the customer's advocate inside the company.
Drive adoption, manage account health, and lead business reviews to ensure customers see real value from the platform.
Partner with Implementation and cross-functional teams to deliver seamless onboarding and address risks, gaps, and opportunities.
Keebler Health is building the operating system for value-based care, empowering risk-bearing healthcare organizations to unlock the full power of their data. They are an early-stage company with a fast-paced, innovative environment and a collaborative team culture.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Manage and grow revenue within an established SMB client base through renewals, cross-sells, and upsells.
Build strong customer relationships, conduct quarterly business reviews, and advise on security best practices.
Collaborate with cross-functional teams to resolve issues and drive customer advocacy.
Keeper Security is a fast-growing cybersecurity software company protecting thousands of organizations and millions of people globally. It is a pioneer in zero-knowledge and zero-trust security, recognized for innovation in privileged access management, with a collaborative culture focused on excellence.
Establish and maintain superior relationships with patients, clinicians, and internal teams.
Provide product training and support to patients, study participants, and clinicians.
Document interactions accurately and act as the voice of the customer to improve products and services.
Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.
Manage and grow client relationships to ensure optimal use of PointClickCare solutions.
Act as a trusted advisor to executive leadership, driving business alignment and value.
Provide early warning and churn mitigation strategies to maintain customer health.
PointClickCare offers cloud-based software solutions for acute and long-term post-acute care markets, helping providers care for vulnerable populations. The company is a leading healthcare technology firm with a strong focus on customer success and partnership.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Lead, mentor, and develop a diverse team of Customer Success Professionals, driving performance and growth.
Develop and implement data-based strategies to improve customer satisfaction, retention, and expansion.
Analyze customer data and health trends to proactively mitigate churn risks and identify product improvements.
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals, employers, and regulators with innovative technology. As a trusted leader for over 20 years, they deliver seamless compliance solutions and have been recognized as a Best Place to Work, fostering a culture of diversity and inclusion.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Deliver empathetic, solution-oriented support to clinicians, clinical staff, and administrators.
Manage orders, resolve issues, and maintain documentation with accuracy and attention to detail.
Collaborate cross-functionally with Sales, Product, Lab, Billing, and Operations to ensure timely communication.
Artera is an AI startup developing medical artificial intelligence tests to personalize therapy for cancer patients on a global scale. It is a remote-first, collaborative company with a high-performance culture focused on customer success.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Provide administrative support to Customer Success and Sales Operations teams in a healthcare technology company.
Manage scheduling, reports, CRM records, and internal follow-ups.
Work remotely with a set schedule of 40 hours per week, Monday-Friday.
20four7VA is a virtual assistant staffing company that connects independent contractors with clients across developed markets. They provide ongoing support, training, and a vibrant community for their contractors.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Own and manage a portfolio of customer relationships throughout the customer lifecycle.
Lead customers through onboarding and implementation to realize value quickly.
Drive product adoption by helping customers understand best practices and opportunities.
Prompt.io Inc is a peer-to-peer texting platform that helps organizations engage and activate their supporters. We're a growing tech company where individual contributions can have an outsized impact.
Own a portfolio of accounts as the primary point of contact and run technical transitions end to end.
Monitor client feedback, coordinate support escalations, and maintain CRM hygiene to flag risks early.
Become an expert in internal tools and recommend process improvements to scale customer success.
Rad AI is transforming healthcare with AI-driven radiology solutions, saving time and improving patient care. With over $140M in funding and a $528M valuation, we are a fast-growing, collaborative team empowering physicians with cutting-edge AI.
Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.
Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.
Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.