Respond promptly to customer inquiries via phone, email, and text while maintaining a positive and empathetic attitude.
Resolve customer complaints, issue refunds, process reshipments, and escalate questions to the appropriate department.
Keep detailed records of interactions and collaborate with team members to ensure high levels of customer satisfaction.
Dr. Berg Nutritionals is a health and wellness company focused on addressing the root causes of health concerns through education, premium supplements, and holistic practices like the Healthy Keto® diet. The company is globally recognized with a social media presence of over 49 million followers and offers a fast-paced, innovative, and growth-oriented work culture.
Help resolve user inquiries and issues through written support tickets and verbal calls.
Communicate with English-speaking users from all over the world.
Contribute to product improvement by escalating issues to relevant teams.
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
Provide high-quality, personalized support to bronze-tier VIP customers, ensuring a positive experience.
Handle requests from the retention team to boost customer engagement and loyalty.
Conduct customer interviews to gather feedback and identify opportunities for service improvement.
Jobgether uses AI-powered matching to connect candidates with job opportunities at partner companies. They are a technology-driven platform with an international team, emphasizing openness, teamwork, and continuous professional growth.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Track and analyze the User Experience of Key Clients to identify risks and suggest retention methods.
Take initiative in enhancing the Customer Journey and developing programs to increase Key Client activity.
Cooperate with departments like content, IT, analytics, and support while maintaining clear records of Key Client experiences.
Social Discovery Group builds social entertainment platforms that connect people online across cultures and regions. The international team of digital nomads works remotely from anywhere, and the company is a two-time 'Great Place to Work' winner.
Manage high volumes of inbound customer inquiries via phone, email, and chat in English and Spanish.
Resolve concerns related to billing, orders, refunds, exchanges, and system troubleshooting.
Maintain quality, productivity, and compliance standards while handling confidential information responsibly.
A partner company of Jobgether provides customer support for U.S. retail and e-commerce markets. They operate a fully remote, performance-driven environment focused on customer satisfaction, accountability, and compliance.
Provide timely technical support and platform education to patients via email and phone.
Use patient and provider feedback to help shape the future of the PocketHealth platform.
Thrive in a fast-paced startup environment, laying a foundation for growth into roles like Customer Success, UI/UX, or Engineering.
PocketHealth is a patient-centric platform enabling hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Servicing over 800 hospitals and clinics, the company fosters a culture that embraces diversity, equity, and inclusion, with a team focused on empowering patients.
Handle complex customer escalations and resolve executive-level complaints with empathy and professionalism.
Provide real-time guidance and coaching to frontline support agents through Slack and other channels.
Identify operational improvements and collaborate with leadership to enhance team performance and member satisfaction.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They are a remote-friendly organization committed to diversity, equity, and inclusion, with a small team focused on efficient recruitment processes.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Global Elite Empire Consultants helps individuals secure financial protection through personalized benefits advice. The company emphasizes a competitive yet coachable remote culture with opportunities for growth.
Handle and respond to customer inquiries with professionalism and active listening.
Resolve issues on the first call by being proactive and calmly de-escalating concerns.
Track call information for auditing and report feedback while escalating when necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Respond to client inquiries via email, phone, and chat with professionalism and empathy.
Document interactions in CRM and collaborate with HR, Operations, and Technical Support to resolve concerns.
Identify opportunities to improve processes and client satisfaction.
Sutherland Breezy is a fully remote, people-first organization that combines client support with remote work. They build exceptional teams in a culture of trust, inclusion, and professional growth.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Design the quality driver model linking supply behavior to MAVP conversion, retention, and recovery of valuable pairs.
Set quality parameters and commercial levers, and validate effects with Analytics.
Hand over standards and playbooks to account managers, measuring adoption with guardrails on complaints.
Social Discovery Group is a social discovery company that solves problems of loneliness and disconnection by transforming virtual intimacy into the new normal. They are a two-time "Great Place to Work" winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Manage a portfolio of VIP customers and maintain personalized communication.
Develop engagement strategies to boost loyalty and re-engage inactive users.
Provide tailored support across email, messaging, and phone channels.
The company is an international technology environment specializing in digital products and B2B services in the iGaming industry. It fosters a supportive, fast-paced culture that values initiative, flexibility, and continuous learning.