Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking.
Completes tasks and associated documentation within committed timeframes, and effectively communicating across teams.
Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.
Elicit, analyze, validate, and document business and functional requirements for DoD software development projects and programs.
Translate stakeholder needs into clear requirements artifacts suitable for technical implementation.
Produce professional process documentation, including training and instructional content, guidelines, workflow maps, process flows, and procedural documentation.
INTECON delivers technology and strategic solutions for defense, security, and mission-critical operations. They are part of Aspetto, and have a commitment to quality, precision, and operational excellence, with a focus on integrity, ingenuity, and client-focused execution.
Identify business needs, analyze processes, and recommend data-driven solutions to improve operational efficiency and support business objectives.
Work closely with both business and technical teams to ensure the seamless integration of business requirements into effective solutions.
Collect, interpret, and analyze data to produce actionable insights and reports that inform business decision-making.
Unit4 is a fast-paced growth cloud company changing the game in ERP for mid-market people-centric organizations. We are in the business for people, empowering people in service organizations with innovative Enterprise and Business software solutions.
Partner with the People Experience leadership team to facilitate development, prioritization, and measurement of strategic roadmap initiatives.
Lead various initiatives, guiding projects from discovery through implementation and close-out.
Facilitate workshops and stakeholder interviews to capture needs, identify gaps, and define future-state processes.
Vibrant Emotional Health has been delivering high-quality services and support in mental health for over 50 years. They are leaders, advocates, educators, and innovators in mental health, raising awareness and offering support to those struggling.
Analyze, define, and document business requirements on assigned work streams.
Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams.
Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery.
Transcarent is a health and care platform, bringing medical, pharmacy, and point solutions together. They empower health consumers with more choice, access to higher-quality care, and lower costs for 21 million members, serving over 1,700 employers and health plans.
Understand business needs, translate to requirements.
Design IT solutions that are scalable, reliable, secure.
CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.
Partner with public safety stakeholders to gather, analyze, and document business and system requirements.
Develop detailed test plans, test cases, and validation scripts aligned to documented requirements.
Collaborate with application support teams to analyze recurring defects and recommend root cause improvements.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.
Partner with business and technical stakeholders to deliver Salesforce‑based solutions.
Analyze current business processes and systems, identifying opportunities for improvements.
Utilize SQL to query databases and generate reports to support business decision-making.
The Wisconsin Foundation and Alumni Association (WFAA) is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors.
Translate marketing and business needs into clear, actionable technical requirements.
Map data flows across analytics platforms, pipelines, and integrations.
Document current‑state and future‑state processes, identifying gaps, risks, and opportunities.
Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, they have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe.
Devises and/or modifies procedures to solve technical problems.
Creates detailed specifications/requirements for program changes.
Creates and execute detailed Testing Plans.
Peraton is a next-generation national security company that drives missions of consequence. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.
Conducts business needs analysis by interacting with key business partners.
Bridges business needs and solution design, ensuring alignment with business goals.
Provides L2/L3 support, including process troubleshooting and functional testing.
They guide the connection between people and technology, helping customers manage their IT needs. Their team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.
Conduct remote stakeholder interviews and requirements elicitation sessions
Analyze and document business processes, workflows, and system requirements
Develop business cases and propose process improvement solutions
Zantech is a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions. They have a proven track record of outstanding customer performance and high employee satisfaction.
Assist in gathering and documenting business requirements from program teams and stakeholders.
Translate notes, meetings, and program conversations into structured requirement artifacts.
Support creation of user stories, acceptance criteria, and functional documentation.
CALSTART is focused on transportation decarbonization and clean air for all. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all, providing scientific, technical and policy support.
Collaborate with implementation teams and external customers to ensure data integrity and interface validation for symplr software solutions.
Analyze and manage patient healthcare data for consistency and accuracy while configuring system software during implementation projects.
Leverage analytical, technical, and communication skills to define processes for clinical data management and assist customers in achieving their organizational goals.
Symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows, increasing operational benefits and scaling clinical, financial, and quality outcomes. We are a remote-first company with employees across the United States, India, and the Netherlands.
Drive operational excellence and continuous improvement.
Define and manage ITIL process areas based on industry best practices.
Ensure all changes are safe to proceed, including support for Epic Data Courier.
Cleveland Clinic Health System is committed to excellence, pushing boundaries, and transforming the patient experience. The health system has 70,800 employees worldwide and integrates clinical and hospital care with research and education.
Participate in multi-functional efforts to improve efficiencies in processes and procedures
Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports
Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes
NetImpact Strategies is a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision.
Lead business architecture mapping for post sales functions.
Conduct ongoing discovery sessions with practitioners, leaders, and end users to understand their current processes.
Translate business needs into detailed, structured requirements for the CSP technical teams.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations. Join them as they pursue their purpose to make the world work better for everyone.
Work closely with stakeholders and technical teams.
Support system enhancements and ensure successful delivery of solutions.
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996, Derex delivers the highest quality technology professionals and customized IT talent solutions to global clients throughout North America.
Own and improve the ITIL-aligned Problem Management process.
Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With approximately 63,000 staff in over 950 laboratories across 60 countries, they maintain a decentralized and entrepreneurial network.
Partner with Marketing Operations and Partner or Channel stakeholders to understand goals, pain points, and priorities across the Go-To-Market systems ecosystem.
Translate business needs into clear user stories, functional requirements, and success metrics that guide technical design and implementation.
Drive change management activities that support adoption, including stakeholder communications, training support, and documentation.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They unite teams and organizations, breaking down barriers and redefining what's possible in software development.
Providing customer service through responding to issues and keeping them informed.
Owning assigned issues/incidents through the ticket lifecycle management.
Creating, maintaining, and curating incident documentation for customer and team benefit.
The Adaptavist Group combines teamwork, technology, and processes, helping businesses be better. They deliver enterprise software and tailored solutions across technology ecosystems; they are experts at change and operate globally.