Source Job

• Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
• Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
• Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.

Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.

• Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
• Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries and look for new solutions.
• Optimize and set up internal processes: You learn best what is important to customers and recognise recurring problems, encouraged to come up with process improvement solutions.

Qwello is committed to turning the world from combustion to electric. They design, build, and operate charging infrastructure for the public space. They value diversity and foster a culture of belonging.

• Help resolve user inquiries and issues.
• Communicate with users both in writing through support tickets and verbally via calls.
• Contribute to product improvement by escalating issues to the relevant teams.

Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors. They have reached a scale they’re proud of and maintain a "Day 1" spirit, constantly asking questions, testing hypotheses, and adapting to new contexts.

• Respond promptly to client emails and portal requests in Mandarin and English.
• Handle inbound and outbound phone calls, prioritizing urgent client needs.
• Build trusted relationships with customer accounts through proactive interactions.

Wing Assistant provides virtual assistant services. They seem to have a supportive team and inclusive culture.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Provide email and chat support (no phone calls!) to users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform.

• Respond to inbound commercial inquiries from patients, healthcare providers, and vendors via call, chat, and email with professionalism and empathy.
• Identify, document, and report potential adverse events and product quality complaints while triaging medical information to the appropriate department.
• Provide customer and logistical support to wholesalers and distributors, including order status updates and navigation of commercial tools and sites.

Alphanumeric works with major global clients, such as in the pharmaceutical industry, to provide specialized support services. It is a professional services company that values training and development, offering a fully remote work culture with a focus on high-quality customer engagement.

• Coordinate and assign cleaning staff to client appointments.
• Address client inquiries, handle concerns, and deliver an exceptional service experience.
• Conduct outbound calls to potential clients to promote services and secure new business.

20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. We aim to improve business efficiency and enhance service delivery through high-quality, task-specific services rendered by qualified contractors.

• Adapt content to ensure linguistic accuracy, cultural relevance, and clarity while preserving original meaning and tone.
• Work with diverse content types such as articles, short-form content, and user-facing text.
• Deliver high-quality, contextually appropriate outputs and perform trans-localization in both English and Slovenian.

An enterprise client is seeking native Slovenian speakers for a remote, part-time project focused on evaluating AI translations. The project involves adapting content for linguistic accuracy and cultural relevance.

• Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
• Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
• Care for customer satisfaction and ensure that issues are resolved.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Via's platform serves as the technology backbone for modern transit networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

• Join Sutherland Bulgaria and represent a leading airline.
• Work from home from Sofia or Varna, use your skills daily, and grow your career in the airline and travel industry.
• Utilize your fluent English and excellent communication skills to provide customer support.

Sutherland is a global leader in Customer Experience Management, enhancing customer interactions through innovative solutions, automation, and AI-driven services. With over 60,000 employees worldwide, Sutherland has been in Bulgaria since 2008, operating from two offices in Sofia and Varna, providing customer service and technical support in 20 languages.

• Be the first point of contact for customers, helping them navigate the platform.
• Troubleshoot technical issues and ensure customers have the best possible listening experience.
• Respond to customer inquiries via inbound messages in both Vietnamese and English.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.

• Listen to recorded audio files in the target language.
• Transcribe conversations accurately and clearly, following formatting and transcription guidelines.
• Review and correct transcription errors when needed, completing assigned tasks within the required deadlines.

Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible, supporting projects involving speech recording, transcription, image and video collection, mapping, and AI training across Europe and North America.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.

• Provide exceptional customer service and support, acting as the main point of contact.
• Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
• Collaborate across departments to ensure customers receive the attention they need.

Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.

• Deliver Level 1 technical and operational support via phone, email, and ticketing for clinical systems used by a major pharmaceutical company.
• Troubleshoot issues, manage user accounts, and ensure timely case handling to maintain high service standards for global clinical staff.
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations that impact patient care and global health initiatives.

Alphanumeric is a company that hires professionals to support clients in the healthcare and life sciences sectors. We provide full training and access to learning resources to equip our team for success.

• Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
• Work with customers' developers, architects, and support personnel to resolve problems.
• Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.

Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.

• Work in an AI-powered platform to review and refine synthetic speech.
• Rate dubbed media content for Spanish/Indonesian audiences.
• Evaluate voice profiles and ensure high-quality dubbing output.

RWS – TrainAI is shaping the future of storytelling. They embrace DEI and promote equal opportunity.

• Respond to customer inquiries through various communication channels.
• Handle inbound and outbound customer calls professionally.
• Accurately record, update, and maintain customer information in company systems.

Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Accurately register and update patient information in the system.

SnappyCX provides support to health practices. We focus on accuracy and professionalism.