Serve as a primary point of contact for patients through phone, email, and in-app messaging.
Partner with cross-functional teams to ensure coordinated support throughout the care journey.
Resolve non-clinical inquiries while delivering a positive, patient-centered experience.
Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. The company has grown from a single innovation into a complete sleep health company with an international team across the US, France, and Belgium, and values clarity, trust, collaboration, and compassion.
Provide timely technical support, guidance, and platform education to patients via email and phone.
Use patient feedback to help shape the future of the PocketHealth platform.
Work collaboratively in a fast-paced startup environment to support over 2 million patients.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.
Support the Care Advice Line call queue after hours, weekends, and holidays, answering calls promptly and accurately.
Triage and transfer calls to RNs, providers, or 911 as needed, while charting in EMR and maintaining patient communications.
Provide patient education, referrals, and scheduling assistance to support care coordination and proactive health management.
Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The company is led by top industry talent and physician leadership, focusing on reducing healthcare costs and improving outcomes.
Provide exceptional support to patients via phone, email, chat, and SMS.
Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
Guide patients through the telehealth experience with empathy, professionalism, and accuracy.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and initiative.
Manage patient inquiries via telephone and portal, assist with scheduling follow-up appointments with providers or specialists.
Maintain electronic health records and patient rosters, coordinate documents for provider review, facilitate orders, and assist with prior authorizations.
Answer incoming calls professionally, collaborate with interdisciplinary care teams, and ensure seamless communication within the health network.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, providing solutions to enhance health outcomes and streamline operations. Founded in 2021, the company has grown to serve 200,000+ seniors in 1,500+ communities across 32 states with a team of over 1,000 employees, and was ranked #147 on the Inc. 5000 list of fastest-growing private companies.
Provide on-demand telephone-based care management services through a 24/7 Nurse Advice Line.
Assess symptoms and concerns of callers to determine urgency and type of care needed.
Coordinate care across the healthcare delivery system and record patient data in medical record systems.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The company is led by top industry talent and physician leadership, and focuses on reducing healthcare costs and improving outcomes.
Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.
Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.
Assist clinicians with gathering medical information for patients in between visits using various electronic health record systems.
Report medical concerns monthly such as falls, medications, behavioral issues, and hospitalizations.
Complete PCM interventions each month for approximately 15 patients per day.
MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing and assisted living facilities. They are an equal opportunity employer committed to fostering an inclusive workplace.
Answer inbound patient calls promptly, document in EMR, and route to appropriate departments.
Make outbound calls for scheduling, follow-ups, and targeted campaigns while maintaining HIPAA compliance.
Meet performance metrics like handle rate and SLA adherence while collaborating with clinical teams.
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Handle inbound and outbound calls in a fast-paced call center environment.
Manage patient communications via SMS, chat, and email.
Maintain patient records, ensure HIPAA compliance, and resolve concerns with first contact resolution.
Herself Health is a primary care startup focused on women aged 65 and older. With a team of 100+ colleagues, they are dedicated to providing specialized, patient-centric care.
Manage medication-assisted treatment workflows, including refills, fulfillment coordination, and adherence support.
Coordinate prior authorization workflows across prescribed medications, from submission to appeals.
Communicate directly with members, providers, pharmacies, and internal teams to ensure timely access to medications.
Pelago is the leading virtual clinic for substance use management, providing personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use based on individual health and goals. The company has helped over 750,000 members, raised over $151 million, and is backed by leading global investors, fostering a culture of innovation and impact.
Serve as the primary point of contact for patients after their intake visit, guiding them through their care plan.
Help patients schedule appointments, find in-network providers, and navigate Medicare benefits.
Document all patient interactions accurately and maintain confidentiality.
Mira Mace is a venture-backed company that helps Medicare patients navigate healthcare with clarity and confidence. They deliver Community Health Integration and Principal Illness Navigation services through affiliated provider organizations, with a small, patient-focused team.
Assemble patient charts and upload paperwork into the EMR system.
Coordinate with physicians' offices to compile scheduling details and paperwork.
Handle correspondence between providers, partner offices, and the surgery center via email.
Assist World is a remote staffing company that connects businesses with virtual assistants. They are a growing organization focused on providing administrative support and integrating AI tools.
Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services
knownwell is a weight-inclusive healthcare company that provides obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, they are scaling fast and expanding access to evidence-based obesity care nationwide.
Answer 70-80 calls per day, scheduling appointments and providing clinic information with extreme attention to detail.
Deliver high-level customer service to patients, providers, and staff, triaging calls and documenting in EMR.
Coordinate patient access, including referrals, authorizations, and scheduling ancillary studies.
OHSU is Oregon's only public academic health center, blending clinical expertise with research advances for digestive disorder care. As Portland's largest employer, we offer opportunities to learn and advance in a system of hospitals and clinics, striving to build an anti-racist, multicultural institution.
Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
Make outbound calls and send follow-up emails to resolve patient concerns.
Be the first point of contact for patients via phone, text, email, and chat.
Getlabs is the leading platform for at-home diagnostics. They have raised $50M from strategic investors including Labcorp and Quest, and their mission is to save lives by expanding access to diagnostics for everyone.
Be the first point of connection for patients, providing personalized support via phone, email, and live chat.
Register new patients in electronic medical records, schedule consultations, and ensure all paperwork is completed.
Maintain patient records, answer questions, and protect confidentiality while coordinating with internal teams.
Spring Fertility is a growing fertility group led by top physicians and scientists, focused on delivering patient-centric, compassionate care. We are a mission-driven organization with a collaborative culture that values professional development and positivity.
Review prospective admissions against approved criteria and schedule assessments for voluntary patients.
Respond promptly to inquiry calls and manage clerical duties including paperwork and data entry.
Coordinate with referral sources and arrange transportation for patients to ensure smooth admissions.
White Deer Run provides mental health and substance abuse treatment services. The organization values compassion and patient safety, operating with a focus on guiding patients through the admissions process.