The Renewals Specialist manages and processes customer renewals, ensuring high satisfaction, maintaining data accuracy, and partnering with the Customer Success Management team to provide impeccable customer interaction, focusing on renewal dates and achieving retention goals.

As a Group Account Manager, you will manage and expand Freed’s B2B customer base, ensuring we deliver on being the most clinician-friendly company. You’ll oversee the customer journey, from onboarding to addressing technical questions and introducing new products. You'll lead customer management, identify opportunities, and provide ongoing support.

As a Strategic Account Manager, you will be the main business contact for restaurant owners in a defined region, reviewing reports and addressing concerns to ensure client satisfaction and retention, with the goal of contract renewals and upselling Rewards Network's value-added services to drive incremental revenue growth through merchant cash advances.

Support the Account Management team with client service excellence with many GA360 license only clients, create and maintain license agreements for 25-30 clients, and pull in the right resources when these clients have questions or requests. You will develop and maintain strong relationships with your clients and the Account Managers.