As a Senior Business Process Analyst, you’ll identify, analyze, and optimize cross-functional workflows that power customer operations. Streamlining member and client service while maintaining quality, compliance, and operational agility is crucial. The ideal candidate thrives in complexity and is fluent in continuous improvement methodologies.
The Customer Experience Analyst supports customer experience (CX) and retention programs through data-driven survey design and implementation. Responsibilities include supporting program launches, VOC survey and member panel management and optimization, and collaborating with cross-functional teams to enhance member engagement and insights. The position requires strong analytical skills and the ability to understand the impact of the data on driving actionable outcomes.
Provides management consulting services and technology/industry expertise in support of business and enterprise needs. Liaises with stakeholders to understand problems and opportunities, to facilitate the organization's goals. Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders.
This role offers a unique opportunity to shape the financial and operational backbone of the Instructional Services team. The position spans three core areas: building and maintaining the team’s operating budget, managing tuition waiver and grant processes with precision and compliance, and overseeing the contracting of contingent workers and business partners. By driving budget strategy, strengthening financial controls, and standardizing contracting practices, this role ensures Instructional Services can deliver high-quality professional learning programs at scale.
As a Business Development Analyst, you will play a central role in shaping our cost modeling and estimation processes in support of Spark Power’s growth in the Operation and Maintenance of renewable energy projects across the United States and Canada. You will develop, maintain, and refine dynamic cost models across all renewable business lines to support profitable segment growth.
Drive efficiency through effective use of data, process, and technology. Take ownership of projects that enhance visibility, efficiency, and alignment across the business. Work closely with teams across operations, analytics, and IT to understand their needs, translate them into practical solutions, and continuously improve the systems that power EQT’s digital transformation. This position is ideal for someone who thrives in a dynamic, problem-solving environment.
Partner with Connect leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy. Maintain a pulse on the financial health of the Connect business, including relevant trends, and proactively surface areas of concern or opportunity. Support cross-functional execution across priority projects, ensuring alignment between teams, and design and implement operational systems and processes.
In this role, you will play a crucial part in ensuring our defense contracts meet performance, cost, and schedule requirements. You will be responsible for designing, implementing, and maintaining an Earned Value Management System (EVMS) that complies with industry standards and government regulations. Your work will involve creating and managing systems to track project progress, ensuring compliance with EVMS guidelines, and providing accurate and timely performance reports.
We are seeking an energetic Senior Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions, playing a key role in building a business and having a direct impact on driving customer implementation and adoption. Core responsibilities include assisting and leading new and existing customer implementations end-to-end, building strong relationships with customers, and providing subject-matter expertise.
The Business Analyst performs detailed utility billing analysis on various client portfolios to ensure optimal performance of clients’ billing programs. This position bridges the gap between legal risk analysis, client communication, and technical implementation, ensuring accurate billing configurations and identifying opportunities for utility cost recovery.