Manage inbox for Contact Center inquiries including same-day schedule changes and absence management.
Perform intraday management to optimize coverage and adjust schedules in real-time for key performance indicators.
Collect and analyze staffing data to identify trends and recommend improvements for workforce optimization.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment.
Support procurement, contract management, and financial operations using PeopleSoft and ServiceNow.
Track expenditures, monitor contract renewals, and assist with consultant onboarding.
Generate reports and dashboards to provide operational and financial analysis.
Next Generation, Inc. is a technology-driven organization focused on cybersecurity and IT operations. They operate in a high-volume environment with cross-functional teams and external vendors.
Support regional and divisional teams in analyzing land prospects.
Extract and analyze data from MLS, GIS, and other external sources.
Assist in developing proformas and valuations for potential land investments.
Century Complete is one of the largest homebuilders in the US, specializing in online home sales. They focus on sustainable, affordable housing and provide resources for rewarding careers.
Translate retailer and client program requirements into structured labor demand forecasts across campaigns and seasonal initiatives.
Analyze workforce supply and capacity to balance staffing with forecasted demand, performing variance and gap analysis.
Develop and maintain KPI dashboards tracking metrics such as fill rates, labor utilization, and cost efficiency.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers and retailers. It bridges the gap between manufacturers and retailers, servicing grocery, mass merchandise, specialty, and other trade channels.
Lead development and delivery of Loss Mitigation reporting and analytics to drive performance improvement.
Monitor trends, identify risks, and coordinate cross-functional teams to ensure operational effectiveness.
Oversee preparation of management reports and enforce reporting standards for accuracy and consistency.
LoanCare is a full-service mortgage loan subservicer that partners with banks, credit unions, and investors to service loans. Backed by Fortune 500 company Fidelity National Financial, it services over 1.8 million loans and fosters a culture of integrity, innovation, and collaboration.