The Program Operations and Systems Analyst is one of the key drivers of our continued growth and success. With their commitment to innovation, the analyst seeks, develops, implements and helps to manage strategic processes for improved efficiency and productivity. AMS is currently searching for an experienced analyst to help guide our organization toward its new strategic vision.
The Business Value Consultant (BVC) advises organizations on how to achieve their Positive Business Outcomes through the Firstup Platform, taking a data-driven approach to consulting and guiding customers to improve their digital employee experience programs and strategies.
The Flex /HRA Technical Analyst provides quality service by timely and accurately reviewing/ entering and/or modifying flex/hra eligibility/payroll data in the flex/ hra proprietary system according to established procedure and client requirements. This position is also responsible for responding to telephonic, written and electronic inquiries from clients, brokers and co-workers in regards to eligibility, payroll, plan parameters and implementation.
The Utility Billing Specialist is responsible for overseeing all utility and meter reading functions and plays a customer service role in supporting Community Managers by resolving billing issues and answering utility billing questions from residents. This position works closely with the Billing and Recapture Manager by creating billing and meter read reports monthly.
This role supports Customer Care Crew operations by analyzing operational data related to contact center workforce utilization, volume reporting, and productivity, providing support for contact center systems including Genesys, and requires reliability, strong time-management, decision-making, and organizational skills.
The Data Translator supports key data initiatives and external submissions by connecting business goals to operational processes, helping define requirements for data projects and translate metric logic for non-technical audiences. This role contributes to internal and external reporting efforts, coordinates internal benchmarks, assists with metric documentation, and ensures timely completion of submission-related tasks across quality programs and partnerships.
Responsible for communication for the Business Service Forecasting team and financial inputting for various territories. You will support business and operation functions related to accurate service revenue reconciliation. You will also develop strategies improving operational efficiencies and initiate problem solving action.
This pivotal role focuses on developing robust reporting methodologies, creating value-driven reports for enterprise clients, and collaborating with engineering to enhance the analytics capabilities of Quiq's cutting-edge platform. The ideal candidate will have experience working directly with enterprise customers in an analytics capacity and translating complex data into actionable insights that help customers understand the return on their investment.
World Relief seeks a Design, Monitoring, Evaluation, Accountability, and Learning (DMEAL) Officer to guide the quality of US Programs work, driving the technical excellence and execution of the DMEAL framework by supporting programmatic areas, building DMEAL capacity, and supporting accountability and learning across US offices.
This role is ideal for someone who thrives in spreadsheets, enjoys wrangling complex data from multiple sources, and is passionate about turning survey insights into action. You’ll play a key role in managing and maintaining the integrity of our team member data, supporting survey operations, and driving process improvements across our systems.