We’re looking for an Operations Data Analyst to help drive operational excellence across our Customer Experience and Business Operations teams. In this role, you’ll analyze customer service trends, operational workflows, and key business KPIs to surface insights that will improve customer satisfaction, streamline internal processes, and inform strategic decisions. You’ll collaborate closely with teams across Customer Service, Operations, Product, and Leadership.
Help Knapsack turn product behavior and business performance data into actionable insight — enabling smarter decisions, faster learning, and clearer execution across teams. You’ll work cross-functionally with product, engineering, customer success, sales, and the executive team to help define what we measure , why it matters , and how we act on it.
Serves as an internal consultant to the business, helping define, document, and implement business process improvements. Works with stakeholders to understand requirements, assess operations, and identify opportunities. May support and/or lead process improvement projects, ensuring adherence to business, budget, and other requirements.
This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team and is responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.
This role involves owning and growing the programs that keep Ro connected to its patients at scale, ensuring patient experiences are visible, measurable, and actionable across the organization. Responsibilities include evolving the way Ro captures, analyzes, and acts on patient feedback, maintaining current feedback infrastructure (e.g. NPS/CSAT), and pushing into new capabilities.
As a Pricing Operations SKU Management Analyst, you will be the guardian of our client’s product pricing data, ensuring the quoting tools reflect the most current information. You'll generate and maintain SKUs, load and update prices across internal systems, and work closely with Product, Finance, and Sales teams to audit pricing files, troubleshoot discrepancies, and keep launch timelines on track.
We are looking for a highly technical and hands-on Senior Business Operations Engineer to join our innovative team. This role will focus on Revenue Operations systems, while also assisting with broader company-wide system implementations, integrations, and ongoing infrastructure upkeep. The ideal candidate has a positive attitude and thrives on a dynamic team.
The Project Manager is responsible for managing key accounts in the automotive aftersales sector, focusing on the German market. This role blends account management, business development, project leadership, and advanced data analysis to deliver outstanding client service and drive growth opportunities. The successful candidate will act as the main liaison between internal teams and clients.
This cross-functional role will bridge data across the full funnel—from brand awareness to closed deals—helping us better understand customer behavior, optimize campaigns, and accelerate revenue. You’ll be working at one of the most data-savvy companies in the industry, surrounded by others who are just as passionate about analytics and impact as you are.
Configure Kinaxis RapidResponse software based on customer business requirements, ensuring solution configurations are of high quality and aligned with user stories. Apply complex mathematical models to improve customer supply chain performance and achieve business objectives. Provide continued support to the customer during the testing phase of the project and explain product value.