Partner with internal teams and clients to implement, maintain, and optimize client benefit administration websites, ensuring high-quality service delivery and timely issue resolution.
Manage client site implementations and updates, including testing for quality assurance and driving the resolution of identified technical and process-related issues.
Research and resolve client inquiries, triage tickets, and provide clear, proactive communication while coaching team members and driving continuous process improvements.
Bswift transforms benefits administration with cloud-based technology and services, simplifying the process for employees and HR teams. The company serves thousands of companies nationwide from Chicago and remote locations, fostering a dynamic and inclusive culture focused on excellence and client success.
Own end-to-end implementations by leading customer onboarding from kickoff to go-live, building project plans, and partnering with Sales for seamless handoffs.
Drive ongoing customer success as the primary post-launch contact, conducting check-ins, driving adoption, monitoring account health, and identifying expansion opportunities.
Serve as a trusted partner who moves fluidly between technical discussions and strategic business conversations, proactively building structure and mitigating risks.
Ramp builds smart financial infrastructure embedded in business transaction flows, automating payment authorization, risk flagging, spend categorization, and book closing for over $100B in annualized spend across 50,000+ companies. It hires high-agency builders who own problems end-to-end in a culture that values slope over intercept, with the median customer saving 5% and growing revenue 16% in their first year.
Own and execute in-person member events and dinners, including planning, logistics, and hosting across U.S. cities.
Manage and energize the online community through programming and facilitate a Member Innovation Council to gather product feedback.
Capture and create content from events to support marketing efforts and storytelling across social channels.
Collective provides a technology platform and trusted advisors to help self-employed individuals achieve financial independence through services like business incorporation, accounting, bookkeeping, and tax services. The company is venture-backed by notable firms and featured in major business publications, fostering a dynamic culture focused on empowerment and community.
Engage with customers to ensure satisfaction, understand their needs, and identify opportunities for account growth.
Lead the renewal process including contract negotiations to ensure a high retention rate and implement strategies to increase customer investment.
Conduct regular account reviews, maintain accurate records of interactions, and leverage tech-touch and personal-touch outreach to proactively ensure customer health.
Seamless.AI provides the world's first real-time B2B search engine to help sales teams maximize revenue. It is a fast-growing Ohio-based company recognized as a top tech startup and best place to work, fostering a diverse and inclusive workplace culture.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages, providing personalized recommendations.
Work with travel suppliers to secure exclusive deals, stay informed on industry trends, and handle client inquiries professionally.
Maintain accurate booking records, participate in training, and utilize online platforms to support clients in creating memorable travel experiences.
They are a premier travel agency partnered with an award-winning host agency, specializing in crafting unforgettable getaways through offerings like cruises, hotels, vacation homes, and all-inclusive resorts. The company leverages over 70 years of partner experience, fostering a team-oriented culture focused on exceptional client service and industry collaboration.
Serve as the primary specialist for assigned clients, designing and directing their onboarding strategies to ensure seamless implementation of benefit programs.
Own the end-to-end onboarding plan, managing scope, timeline, dependencies, and deliverables while leading client success meetings and ensuring accountability.
Execute the setup of employee benefit programs with carriers and vendors, ensuring accurate carrier submissions, plan setup, and operational readiness before transitioning clients to account management teams.
Connecticut General provides employee benefit programs and services to employers and their employees. The company delivers service and care to over 100,000 employers and values a culture of partnership and operational excellence.
Understand member preferences and search for high-quality providers, balancing speed with detail and accuracy.
Collaborate with scheduling, clinical, and quality teams to support members throughout their healthcare journey and manage case dashboards.
Demonstrate strong communication and organizational skills in a fast-paced environment, driving continuous improvement in the customer experience.
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is a remote-first organization with a competitive benefits package emphasizing health, family support, and community engagement.
Connect with customers via phone to handle initial notice of loss and file claims for auto accidents.
Assist customers with setting up vehicle repairs and rental cars while communicating with medical providers and other insurance parties.
Support the overall claims process, track call information, and escalate issues when necessary to ensure a positive customer experience.
TP is a global, digital business services company that delivers advanced, digitally powered services to help leading brands streamline their business. With over 500,000 employees and a focus on community and environment, the company fosters an inclusive and supportive culture.
Accept, correct, investigate, and bill charges for assigned providers or modality, managing associated accounts receivable.
Investigate claim denials, make necessary corrections, and resubmit claims using systems like Nextgen, Waystar, and payer websites.
Work with the Financial Services Team to assist patients with billing questions and update patient demographic and insurance information accurately.
Vision Innovation Partners is a healthcare company focused on protecting and restoring patient vision. The company has a culture centered on shared values and provides opportunities for growth and development.
Investigate workers compensation claims to determine coverage, establish compensability, and verify exposure.
Resolve claims within authority and recommend case value and strategy for higher-exposure cases to management.
Manage litigated files closely with defense counsel and identify claims with subrogation or adverse development potential.
Liberty Mutual is a leading global insurer offering a wide range of insurance products and services. The company fosters an inclusive culture with comprehensive benefits and emphasizes professional development for its employees, aiming to create a workplace where everyone feels valued and can thrive.