Guide clients in booking flights, hotels, cruises, and vacation packages.
Provide personalized travel recommendations and manage all booking logistics.
Communicate with clients via phone, email, and messaging to ensure a smooth experience.
They are a full-service travel planning company that helps clients book unforgettable vacations from all-inclusive resorts to personalized itineraries. The team is collaborative, supportive, and people-focused, working in a remote environment.
Execute established monitoring programs across calls, omni-channel interactions, and case/eligibility documentation within CRM platforms.
Apply and govern monitoring standards, audit criteria, sampling methodologies, and documentation requirements to ensure consistency and control.
Oversee compliance monitoring to verify adherence to policies, privacy/data protection requirements, and AE/PTC reporting standards.
Novartis is a pharmaceutical company focused on improving lives through innovative science. With a large global workforce, the company emphasizes collaboration, learning, and community.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Lead end-to-end delivery lifecycle for clients in the Ignite program, ensuring clean, on-time, in-budget delivery.
Manage client onboarding, creative delivery coordination, and financial checkpoint management.
Monitor client health and surface expansion or risk signals to account owners.
Incubeta is an AI-powered, end-to-end marketing agency that helps ambitious brands harness marketing as a driver of sustainable growth. Established in 2001, we operate across 18 countries, combining global reach with local expertise to help brands navigate an increasingly complex marketing landscape.
Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Serve as the first point of contact for internal and external inquiries, providing product information and problem resolution.
Cross-train across a broad range of functions while delivering exceptional service in a dynamic, fast-paced environment.
Utilize advanced Excel skills and strong analytical abilities to support data-driven decision-making and team success.
Penguin Random House is the world's largest general trade book publisher, a division of Bertelsmann AG. They are a large company with a focus on diversity and inclusion.
Make high-volume outbound calls to members to verify and gather information from health plan referrals.
Accurately document member interactions and update records in the system before case assignment.
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
We are a client services team focused on member outreach for health plans. Our team is detail-oriented and process-driven, with a commitment to accuracy and professionalism.
Lead bespoke customer engagements end-to-end, from discovery to solution architecture and configuration of tailored Risk Cloud solutions.
Leverage AI and automation to accelerate delivery, optimize processes, and provide strategic GRC advisory to enterprise customers.
Manage project scope, timelines, and account health while mentoring junior consultants and collaborating cross-functionally.
LogicGate is the leading AI GRC platform for the enterprise, helping governance, risk, and compliance teams manage uncertainty and drive business value. The company is recognized as a top workplace and fosters a culture of ownership, impact, and inclusion, with a commitment to employee growth and community involvement.
Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.