Serve as the primary relationship owner for Mid-Market segment employer customers (<1,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders. Partner with marketing to develop engaging campaigns and workshops. Collaborate internally with teams to resolve customer requests and champion new product offerings with your customers.

You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will be providing frontline support to users, including but not limited to teachers, administrators, and coaches. Provide advanced technical support for escalated issues from Tier 1 support teams and troubleshoot complex technical problems.

You will deliver concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research.

As a Customer Service Agent, you will be the face of the company, handling inbound inquiries and resolving issues efficiently. You are responsible for providing accurate information, empathizing with customers, and managing support tickets. Maintaining high customer service standards will be crucial, and ensuring a positive member experience by addressing and resolving member issues efficiently.

Assist an apparel partner from New York by communicating with their customers, artists, and fulfillers via email or live chat using Zendesk. Provide order status updates, help customers with exchanges and damaged items, and address pre-sale and transaction inquiries. Offer support in editing orders, and work rotating shifts from the comfort of your home in Romania.

You'll be supporting utility and CCA partners across the US and Canada as they launch and grow residential EV charging programs. Resolving any issues EV drivers face via phone, email or chat support as they participate in utility programs related to charging, data collection and incentive administration. Please note this role will include evening and weekend support.

As a member of the escalations team, you will handle complex inquiries requiring expertise and customer service skills. You will be a proactive problem-solver, deeply understand policies, and collaborate with departments to refine support processes and enhance member experience, taking ownership of cases, developing solutions, and identifying recurring issues for improvements.

Looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

As an experienced Customer Success Manager working with K-12 customers, you will retain the account, help grow the account, and increase Instructure's market presence. This position will focus specifically on supporting Parchment customers and provide exceptional customer service to maintain strong relationships. The role involves managing renewals, capturing leads, and traveling to meet customers onsite (30-40% travel).

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. The position is fully remote for candidates in Idaho, Nevada, or Utah.