The Scheduling Outreach Specialist conducts emergency department, wellness, or preventative service outreach calls to identified patients, providing patient education about clinic appointment availability and identifying any care coordination or triaging needs from the supported practice.
An ambitious Customer Success Manager is needed to build lasting relationships with users, guiding customers in setting goals, expanding platform use, and ensuring continued success with Quartzy. You will conduct regular customer check-ins, lead training sessions, identify ways accounts can uncover more value, and manage customer escalations.
You will drive retention and growth among new customers by working with a variety of startups and growing companies as they begin their journey with Close. You’ll connect directly with new customers (often Founders and CEOs!), acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close and directly increase customer retention.
The Customer Service Representative builds rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. They educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. The role involves handling variable call-volume on multiple queues, averaging 40 to 70 calls a day.
The Customer Service Coordinator will provide exceptional support to both external customers and internal team members by managing inquiries across multiple channels while maintaining high service standards. Successful candidates will demonstrate organizational skills and the ability to manage multiple priorities in a fast-paced property management environment.
As a Customer Success Associate, you will be your partner community's internal advocate, helping ensure an excellent Forerunner experience, and gathering feedback on ways that Forerunner can increase our value. You will become a trusted advisor to partner communities, deeply understand their workflows and needs, ensuring they derive maximum value from their investment in Forerunner, leading to project success, retention, and renewal.
As a Disputes Expert, you will help customers identify, resolve, and provide support regarding Card Payment Dispute enquiries, solve problems, investigate and evidence through the Mastercard chargeback process, and stay updated with the latest industry trends.
Join Rad AI during a period of rapid growth and contribute to delivering top-tier technical customer support for our expanding product portfolio. You will communicate effectively with admins and users, triage urgent issues, troubleshoot web applications, and collaborate with internal engineering teams. On-call shifts including occasional night/weekend coverage are required.
This is a full time temporary position through Dec 31, 2025. This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes. Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks.
The Customer Success team is looking for a motivated, entry-level Customer Success Representative to build relationships, promote product adoption, address issues, and identify on-going promotion of the value of Smarsh solutions by escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.