A detail-oriented professional is needed to ensure the accuracy, consistency, and quality of moderation decisions that uphold Discord's community standards. You will review and audit moderation decisions related to minor safety and exploitative content. You will also provide constructive feedback to moderators, develop calibration sessions, influence policy updates, and report on quality trends.
As a Personal Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our Personal Lines customers. The Personal Lines Account Manager will play a crucial role in the insurance industry, acting as a liaison between the Client and the Carrier.
Manage community communications across multiple channels and provide proactive support, leveraging AI tools to streamline processes. Coordinate community programs, track success, and maintain community data. Assist with member requests, updates, and metrics tracking, contributing to process improvements and special projects.
As Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns, managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.
Provide top-notch support to Wellhub users and gym partners in Spain and Germany by answering questions and managing handover requests, demonstrating a commitment to delivering excellent service. Categorize each interaction with customers to understand what improvements should be made or changed in the process to consistently achieve service excellence. You will be managing customer communications and replying to requests by email and chat.
AireSpring is seeking a Customer Success Manager to manage client accounts and foster satisfaction while driving growth. As the primary liaison, the role involves cultivating strong relationships to ensure client trust in AireSpring. The focus is on account management, nurturing, and expanding existing accounts by understanding their needs and providing optimal solutions.
Manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Opportunity to work from home (remote) after 90 days in the office. Communicates results, enters medication requests, and documents in the Electronic Health Records. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
As a Client Support Coordinator, you'll support clients and internal teams regarding product issues, ideas, and requests for product information, as well as one-to-many onboarding and program rollout support for low-touch client segments. Responsibilities include maintaining expertise over product offerings, coordinating with Product Operations for onboarding support, and handling post-onboarding client requests for product support.
As a key member of the Support Team, you'll resolve complex technical challenges and provide expert guidance to valued clients in a fast-paced environment. You will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts specializing in the video product area. You will also provide high level support to Sales Assisted customers, handling inquiries via tickets, phone calls, and messaging platforms.