Act as a central point of contact, delivering proactive and reactive support services to a select set of high-profile, strategic customers.
Drive cross-functional teams to identify and resolve customer issues, manage performance against SLAs, and facilitate regular customer meetings and service reviews.
Use industry-leading tools to proactively identify service degradation, act as an escalation point for critical issues, and drive continual improvement through trend analysis and partnership with internal teams.
ServiceNow is a global market leader providing an intelligent, AI-enhanced, cloud-based platform that connects people, systems, and processes to make work smarter and faster. The company serves over 8,100 customers, including 85% of the Fortune 500, and has a culture focused on winning as a team, staying humble, and creating belonging with a commitment to sustainability and diversity.
Manage customer interactions and assist clients with hotel reservation inquiries.
Ensure a seamless booking process and deliver exceptional customer support.
Work independently in a remote environment using CRM tools and relevant technology.
Careers In Travel | Destination Planners is a company focused on travel planning and booking services. They operate with a supportive team culture and offer performance-based income within the travel industry.
Provide empathetic and knowledgeable support to members by answering questions, solving problems, and explaining their medical and dental benefits packages.
Work in a structured, fast-paced service center environment, handling unscripted calls and translating complicated health insurance concepts into understandable terms.
Commit to a schedule starting at 9am-5pm EST for training and shifting to 10:30am-6:30pm EST thereafter, working 37.5 hours per week primarily on phone-based support.
Blue Cross Blue Shield of Massachusetts is a health insurance company offering medical and dental coverage. It is a community-focused, not-for-profit health plan with over 75 years of history, serving 2.8 million members and promoting a wellness-focused, inclusive, and rewarding workplace culture.
Develop and scale coaching programs to improve Demo Quality Scores, moving SEs from technical correctness to persuasive, adaptive storytelling.
Own the SE onboarding journey to shorten ramp time and embed company values, leading new hires through rigorous certification processes.
Build and maintain the 'Source of Truth' for SE playbooks, including discovery guides, demo scripts, and technical calculators, coordinating with Product Marketing.
ServiceTitan develops end-to-end technology solutions to transform the global trades industry, which is underserved by technology. The company is recognized as a top cloud company, fosters a culture of individuality and fresh perspectives, and empowers entrepreneurs with its products.
Leverage sales techniques to engage guests over the phone and drive revenue through preview package purchases.
Assist guests with vacation planning, answer inquiries, and provide high-quality customer service to ensure satisfaction.
Maintain accurate records, comply with departmental SOPs, and develop positive relationships with coworkers and other departments.
Jobgether is an AI-powered recruitment platform that connects candidates with job opportunities. It operates as a supportive partner for various hiring companies, fostering a collaborative and inclusive environment.
Lead customer onboarding and deployment for smooth implementation experiences.
Partner with cross-functional teams to execute plans and solve customer problems efficiently.
Analyze client financial workflows to translate needs into clear, practical solutions.
Rillet serves accounting and finance teams by providing an AI-native ERP designed to help run financial operations with speed, accuracy, and insight. This high-growth startup is backed by top-tier investors, fosters a fast-paced culture of extreme agency and customer focus, and has offices in major cities.
Handle inbound patient requests via phone, text, and email by reviewing order details to provide accurate information.
Partner with internal and external operational teams to ensure prescriptions are processed and delivered successfully.
Assist patients in navigating their portal and explaining insurance coverage to help them receive medication promptly.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. It has offices in the USA, Ukraine, Mexico, and the Philippines and focuses on leveraging empowered teams, innovative solutions, and technologies to deliver best-in-class services to partners.
Serve as the primary point of contact for traders and customers, owning interactions from start to resolution via live chat, email, and Discord.
Accurately identify and resolve a wide range of inquiries including account questions, technical issues, and platform functionality.
Develop a strong understanding of Tradeify's trading platforms, internal tools, and proprietary systems to troubleshoot and escalate issues appropriately.
Tradeify is a fintech and proprietary trading platform that provides multi-asset trading through data-driven strategies and advanced technology, partnering with industry leaders like NinjaTrader. It is a fast-growing, globally distributed company with a culture focused on quantitative analysis, risk management, and innovation.