This role focuses on providing support to customers via scheduled meetings, adhoc calls, and email, exemplifying amazing customer service. You will direct new customers to a successful launch, manage relationships via phone and other channels to get them fully onboarded, and troubleshoot customer problems, all while improving processes and ensuring an amazing Lillio experience.

Handle high volume live chat, manage complaints, and provide accurate information to customers. Support business units with customer liaison, document requests, and follow communication procedures. Aim to exceed expectations and ensure customer satisfaction in a fast-paced environment.

The Care Advocate team will be the primary point of contact for a specific caseload of clients across the country who engage with Lyra seeking high-quality outpatient mental healthcare. This role focuses on ensuring that clients receive assistance navigating their care options and are quickly connected to one of our outstanding Lyra network providers.

In this role, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data by planning and executing enterprise rollouts, navigating stakeholders, defining best practices, articulating value, nurturing expansion opportunities, and collaborating across teams. This role will be fully remote in London, UK.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. You will arbitrate customer disputes, investigate trading activity, and identify product improvements. Ensuring exceptional service standards and high customer satisfaction is key.

The Service Coordinator manages and executes work orders efficiently, optimizing processes and ensuring quality and timeliness while adhering to PMO standards, requiring high communication in a fast-paced environment, receiving service and installation requests.

Assist in the wide variety of complex transactions and problem solving in connection with Annuity claims by handling customer and provider requests and providing information on multiple companies for a variety of products. Responsible for incoming and outgoing calls to claimants. Investigates moderately complex claims to resolution.

Respond to, manage, and organize customer inquiries from a variety of sources. Actively use Marco Polo to gain product expertise. Collect user feedback and share insights with Product and other teams. Work between 20 and 29 hours a week including Saturdays.

Provide timely and effective responses to customer inquiries and issues, gain a deep functional and technical understanding of various SaaS products, log and track customer issues in the ticketing system, collaborate with internal teams, and identify patterns in customer issues and proactively suggest process improvements.

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals; delivering a best-in-class experience for every single client and making customers real fans of the technology.