Remote Customer service Jobs • Consulting

You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

In this role, you'll engineer long-term value by developing a deep understanding of client business priorities, goals, and risks while crafting business-aligned success plans that drive maturity and ROI. You will connect the dots between product capabilities and district needs, presenting bold but grounded paths forward and proving and growing value through data and storytelling.

Proactively onboard new paying customers, understand their use cases, and provide guidance on Wrike setup. Lead training for teams, showcase features, and answer usage questions. Monitor accounts to identify opportunities and assist at-risk accounts. Use consulting skills to help customers unlock value from Wrike. Conduct Executive Business Reviews and run health checks to ensure optimal functionality usage. Partner with account management to identify up-sell opportunities. Advocate for customers to Product Managers.