Remote Customer service Jobs · Consulting

• Build genuine customer relationships and convert them into long-term revenue growth.
• Provide strategic guidance to clients on operational and product-related issues.
• Advocate for clients internally and champion new products to facilitate business expansion.

• Partner with impactful customers, helping them adopt Maze effectively.
• Drive adoption, strengthen research workflows, and deliver measurable value.
• Advise on research methodologies, study design, and participant recruitment strategies.

The Customer Experience Manager (CEM) drives customer satisfaction and retention, leads and delivers an exceptional service experience, and serves as the primary service relationship owner for assigned customers. The CEM supports the development and delivery of key benefit strategies, helps to develop and maintain relationships with customers and external partners, and supports execution of the annual customer account plan.

This role involves working with high-value automotive customers as the Automotive AI - Dealership Success Manager. This is an opportunity to be at the forefront of the leading AI company in the automotive space and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

Support customers in unlocking the full value of Tango, building strong relationships, driving engagement, and supporting retention and growth. The Customer Success Associate will lead customers through implementation, provide support and education, and identify opportunities and risks within the customer base. This role involves collaborating with Product, Marketing, and Operations to share feedback and insights that positively impact the customer journey.