Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Conduct daily outbound outreach to assigned accounts.
Identify root causes behind customer concerns through active listening.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.
Respond to inquiries from schools and educators promptly via email, phone and text
Manage and maintain the support inbox to ensure all queries are handled efficiently
Identify trends in queries and recommend process improvements to enhance the school and educator journey
Zen Educate is a technology company with an online platform that helps match schools with teaching staff. By leveraging technology, their smart algorithms can match teachers to the perfect school and help schools find great teachers. They care about the teachers as much as they care about the schools.
Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients.
Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service.
Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations.
Galileo Learning is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. Since 2002, they’ve inspired hundreds of thousands of kids across 70+ diverse communities, becoming a leader in the Innovation Education Movement. They have been named one of the Best and Brightest Companies to Work for in the Nation four times, including in 2024, and they’ve made the Best Places to Work in the Bay Area list over 12 times.
Provide real-time support to dental practices via phone, chat, and email, coaching users on best practices.
Resolve hardware and software issues for Windows 10 PCs, peripherals, and device connectivity.
Review dental orders and assist with troubleshooting digital workflows to ensure doctors receive what they need on time.
Dandy is transforming the antiquated dental industry by simplifying and modernizing dental practice functions using technology. They are backed by leading venture capital firms and are building the operating system for dental offices worldwide, to empower clinicians with technology, innovation, and support.