We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Job listings
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
$125,000–$145,000
USD/year
Manage key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. Maintain regular contact with clients and internal team members, serving as the initial point of contact for operational inquiries. Lead client meetings, gather requirements for open enrollment, and participate in webinars to educate employees on Rightway’s PBM solution.
$65,900–$102,200
USD/year
The Customer Service Specialist will administer firm maintenance operations, ensuring the smooth execution of administrative and strategic processes. This role involves routine updates, complex mergers, and serving as a central liaison between internal business partners to drive process efficiency, accuracy, and high-quality service delivery.
$86,000–$96,000
USD/year
This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.
The Member Care team supports members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. As a startup, there are opportunities to work alongside a dynamic team that is disrupting the healthcare industry and making a positive impact on members' lives.
US
Unlimited PTO
Seeking a dynamic Account Manager - Benefits to manage key client relationships, develop strategic account plans, and ensure exceptional customer satisfaction while driving business growth. The role involves managing annual benefit renewal activities, liaising with benefit carriers, and communicating industry changes to clients.
Provide email and chat support (no phone calls!) to the platform's users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.
Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations.
We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.