Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Analyze and resolve customer issues, document interactions, and uphold compliance standards including HIPAA.
Demonstrate knowledge of health insurance terminology and Medicare/Medicaid plans to explain benefits and coverage.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations, with a supportive and inclusive work environment.
Manage customer inquiries via phone, email, live chat, and social media with empathy and professionalism.
Collaborate with internal teams to resolve complex issues efficiently and maintain accurate CRM records.
Proactively follow up with customers and suggest improvements based on recurring issue patterns.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. We are a small team that values trust, being go-getters, and transparency, expecting team members to uphold these core values.
Manages inbound customer requests for technical support and services.
Resolves customer support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings.
Identifies customer needs and helps them leverage specific Allego features.
Allego is a rapidly growing SaaS technology company and creator of the market-leading Revenue Enablement Platform. It has been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Ensure timely and accurate onboarding of new customer locations, including camera verification and market report validation.
Identify, resolve, and escalate onboarding issues while maintaining accurate records and status updates.
Coordinate with customers and internal teams to ensure locations meet all requirements before activation.
Panoptyc is an AI-driven startup focused on innovative loss-prevention for retail security. They have a global team dedicated to making a real impact in retail security.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity where every employee feels valued.
Respond to customer inquiries via phone, email, chat with empathy and professionalism, providing accurate product information and personalized solutions.
Document interactions and maintain records in CRM, troubleshoot common issues, and escalate complex problems to appropriate departments.
Meet performance targets on response time, resolution rate, and customer satisfaction while collaborating with team members to improve services.
AUTODOC is a digital-first e-commerce powerhouse and Europe's leading online platform for the automotive aftermarket, founded in Berlin in 2008. With a team of over 5,500 professionals from 50 countries, it blends German heritage with high-tech innovation to redefine mobility across 27 European countries.
Serve as the primary contact for provider emails covering caseload, technical, and operational issues.
Respond to provider calls and resolve logistical, technical, or patient-related issues in real time.
Proactively engage with providers to improve their experience and satisfaction.
This company supports a growing network of therapists and clinicians delivering mental health care to older adults. It is a small, agile startup with a collaborative, purpose-driven culture.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.
Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.
Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.