Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.
Torq's brand attracts attention in cybersecurity with solutions like agentic AI security. With $70M in Series C funding, the company has experienced 200% employee growth and 300% revenue growth in 2024, and is recognized as a top startup employer.
Serve as the primary technical expert for customers, demonstrating deep platform knowledge and consultative expertise.
Drive adoption and ensure customers achieve their desired business outcomes by designing and delivering customized solutions.
Act as a trusted advisor, influencing customer strategy and maximizing return on investment.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the technical onboarding process for new customers.
Develop relationships with multiple levels of customer stakeholders.
Act as the voice of the customer within the organization.
Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Torq provides agentic AI security solutions. They are experiencing rapid growth with a collaborative culture, recognized as one of Forbes’ Best Startup Employers in America.
Lead the technical onboarding process for new customers, formulating plans based on their requirements and goals.
Develop relationships with customer stakeholders and work with sales teams to renew and expand customers while minimizing churn risks.
Act as the voice of the customer, advocating for their needs and requirements to internal teams and ensuring timely issue resolution.
Chainguard secures the software supply chain by default, offering guarded open source software built from source and updated continuously. Founded by industry experts, they provide solutions to organizations ranging from Fortune 500 companies to startups, focusing on being the safe source for open source.
Identify areas of risk and takes steps to prevent customer or revenue churn.
Work closely with Sales Teams to define and execute product adoption and customer retention plans.
Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
In this role, you will be an integral part of the Field Engineering team, dedicated to helping customers maximize the benefits of our innovative security hyperautomation platform. Your technical expertise and problem-solving skills will play a vital role in ensuring client success, while you collaborate with a talented global team. Your contributions will be crucial in shaping our offerings based on customer feedback and industry trends.
This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly.