As Customer Success Manager you will be a key contributor to the success of Odaseva and part Project Manager, Consultant, Product Expert. Ensure the success of customers based in EMEA leading towards increased adoption, retention, customer satisfaction and expansion of the Odaseva footprint. Responsibilities include strategic advisory, building executive relationships, product expertise, onboarding, risk management, and cross-functional collaboration.
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Manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. Drive customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis, resulting in higher customer happiness, retention, and expansion of Saviynt’s business.
Lead Wiz’s Internal Customer Assurance program for our Information Security Organization, with a focus on securing a modern, cloud-first enterprise. The ideal candidate will be responsible for building and managing a comprehensive customer assurance program, ensuring that customer security and compliance needs are met with precision and excellence. Additionally, they will lead customer-facing discussions and translate technical security controls into clear, business-relevant language.