Provide expert travel consultation and booking for corporate clients using GDS systems.
Analyze travel options and proactively anticipate client needs to enhance service.
Collaborate with team members to improve customer satisfaction and service standards.
Amex GBT is a global travel management company that leverages technology to provide innovative solutions for business travel. With a strong emphasis on corporate culture, they foster an inclusive environment where career growth and internal mobility are celebrated, reflecting their commitment to employee development.
Perform translation, copy editing, quality control review, MTPE, linguistic review, or transcription for marketing, support, product, and online help content.
Conduct linguistic quality assurance of other linguists and meet daily turnaround times for 99% on-time delivery.
Work with client-provided CAT tools and undergo mandatory client and Welocalize trainings.
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure with advanced NLP and compliance, employing a network of over 500,000 linguists and domain experts.
Engage with trial owners through primarily outbound calls and occasional inbound interactions.
Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
Collect delinquent balances, ensure FDCPA compliance, and achieve performance metrics.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized as a Best Company to Work For, we employ 9,000 Team Members and value creating a supportive, rewarding workplace.
Lead and grow a team of Client Success Managers, driving client satisfaction and health outcomes across the portfolio.
Own escalation of the most complex client issues, mobilizing cross-functional leadership to ensure resolution.
Build scalable playbooks, tools, and reporting cadences to support a growing client base and commercial partnership.
Foodsmart is the leading Foodcare platform in the U.S., connecting a national network of Registered Dietitians with personalized nutrition care. With over 3 million members and a recent $200M investment from TPG's Rise Fund, the company is scaling to make healthy food accessible and affordable for all.
Respond to high-volume inquiries via email and phone, assisting with triaging case volumes and providing resolution guidance on complex claims and billing inquiries.
Critically analyze situations, escalate issues to appropriate teams, and identify recurring issues to provide feedback to management.
Act as a subject matter expert, updating team on resources, supporting team chat, and remaining flexible to take on other duties as assigned.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient experiences. They are led by top industry talent and physician leadership, focusing on scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.
Provide direct technical support to customers and field personnel, troubleshooting mechanical, electrical, and hydraulic issues via phone and email.
Log and track service requests, analyze call trends, and recommend corrective actions to ensure high customer satisfaction.
Collaborate with internal departments to support parts replacement, safety upgrades, and modernization opportunities, while developing training programs for field staff.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in more than 50 countries, they foster a diverse and inclusive culture committed to continuous improvement.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly resolve and de-escalate any issues while escalating interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, we are committed to being a force for good in communities and for our clients.
Champion retention by proactively reducing churn and driving deep product adoption.
Inspire innovation by educating customers on industry best practices and creative solutions.
Act as a trusted advisor, cultivating relationships and ensuring a seamless customer journey.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, the company fosters a culture of trust, collaboration, and diversity, guided by the Docebo Heart values.
Communicate with users in chat and maintain active, engaging conversations.
Adapt communication style to different users, moods, and intents.
Follow internal guidelines and handle high-volume routine chat communication.
Social Discovery Group (SDG) is a global leader in social discovery platforms, connecting millions across products like DateMyAge and Dating.com to combat loneliness. With a team of 1000+ digital nomads worldwide, we are a two-time 'Great Place to Work' winner.
Guide new clients through the onboarding process and communicate required next steps.
Collect, review, and maintain accurate client and account information.
Establish and update client records within company systems and respond professionally to questions.
Total Fire Protection is a full service fire and life safety provider serving commercial and industrial customers. Since 1991, our team has delivered fire protection solutions including sprinkler systems, fire alarms, inspections, testing, maintenance, special hazard systems, and related services.