The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio ensuring a positive customer journey and satisfaction, managing contractual entitlements related to the assigned client portfolio.

Solve billing queries, meter issues, and complex energy conundrums by providing end-to-end service via phone or email to customers with warmth and kindness. No scripts are used, just real conversations where you listen, understand, and deliver solutions that make sense.

As a Customer Support Advisor, you'll work within 1st tier support, collaborating with Technical Product Specialists, Customer Experience, and R&D. Your responsibilities include replying to customer inquiries, identifying product issues, logging feature requests, and providing outstanding service via phone, email, and chat.

We are seeking individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Learn the art of cultivating residual income streams, ensuring financial stability and growth.

As a Licensed Insurance Representative, you are responsible for finding innovative ways to respond to varying questions, issues, and concerns, providing excellent customer service through active listening, and working with confidential customer information sensitively in a collaborative, engaging environment.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

The Customer Service Representative works from home and interfaces with customers via inbound/outbound calls and/or via the web to provide customer service support and resolution of routine problems and questions regarding client's products and/or services. You will represent one of our leading healthcare clients assisting members with their insurance related needs.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.

We are looking for an experienced, analytical, and motivational leader to partner with Customer Success leadership and enable our team's full potential. This role involves leading a team of Client Relationship Managers, reporting key client metrics, handling client escalations, and identifying opportunities to improve client experience.