As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.

We are looking for an experienced, analytical, and motivational leader to partner with Customer Success leadership and enable our team's full potential. This role involves leading a team of Client Relationship Managers, reporting key client metrics, handling client escalations, and identifying opportunities to improve client experience.

As the Implementation Manager, you will be the primary contact for customers transitioning to Thatch's platform, ensuring a smooth onboarding. You will manage client relationships, collaborate with internal teams to deliver exceptional service, lead the implementation process including setting up the Thatch instance and launching open enrollment.

Manage and lead our CSM function to ensure we are delivering exceptional customer outcomes. The Customer Success team is directly responsible for ensuring the retention and revenue expansion from Quandri’s customer base by overseeing adoption, value, retention and expansion of Quandri’s customers. Provide coaching, growth opportunity and lead training and enablement for the CSM team.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

The Onboarding Specialist at Aryeo (part of Zillow Group) oversees the post-sale customer implementation process, managing larger Aryeo customers. Responsibilities include building rapport with customers, understanding their needs, providing training, and ensuring their configuration aligns with expectations. They will proactively advise customers on best practices and recommend system changes.

We are looking for a motivated support person in part-time/full-time employment to assist our users with all questions about Steuerbot. You support our users when they get stuck. You help us with process optimization and like to contribute your own ideas. You actively shape our support and take it to the next level. You test the app from a user's perspective.

As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication. Able to travel up to 50% to customer locations.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company.

You will play a pivotal role in ensuring that our clients receive exceptional support and assistance with their payment processing needs. Serve on a team responsible for frontline ticket support, providing timely solutions and technical support. Assist customers with inquiries related to their daily payment reconciliation and troubleshoot technical issues with terminals.