Execute established monitoring programs across calls, omni-channel interactions, and case/eligibility documentation within CRM platforms.
Apply and govern monitoring standards, audit criteria, sampling methodologies, and documentation requirements to ensure consistency and control.
Oversee compliance monitoring to verify adherence to policies, privacy/data protection requirements, and AE/PTC reporting standards.
Novartis is a pharmaceutical company focused on improving lives through innovative science. With a large global workforce, the company emphasizes collaboration, learning, and community.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Respond to customer inquiries about Vultr products and services through ticketing systems and other support channels.
Troubleshoot account and billing issues by reviewing subscriptions and billing data using established procedures.
Manage multiple tickets efficiently while maintaining high customer satisfaction and meeting performance metrics.
Vultr provides high-performance cloud infrastructure solutions including Cloud Compute, GPU, Bare Metal, and Storage with 33 global data centers. It is the world's largest privately-held cloud infrastructure company, serving hundreds of thousands of customers across 185 countries, and offers a comprehensive benefits package.
Lead end-to-end delivery lifecycle for clients in the Ignite program, ensuring clean, on-time, in-budget delivery.
Manage client onboarding, creative delivery coordination, and financial checkpoint management.
Monitor client health and surface expansion or risk signals to account owners.
Incubeta is an AI-powered, end-to-end marketing agency that helps ambitious brands harness marketing as a driver of sustainable growth. Established in 2001, we operate across 18 countries, combining global reach with local expertise to help brands navigate an increasingly complex marketing landscape.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Serve as the first point of contact for internal and external inquiries, providing product information and problem resolution.
Cross-train across a broad range of functions while delivering exceptional service in a dynamic, fast-paced environment.
Utilize advanced Excel skills and strong analytical abilities to support data-driven decision-making and team success.
Penguin Random House is the world's largest general trade book publisher, a division of Bertelsmann AG. They are a large company with a focus on diversity and inclusion.
Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.
Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.
Make high-volume outbound calls to members to verify and gather information from health plan referrals.
Accurately document member interactions and update records in the system before case assignment.
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
We are a client services team focused on member outreach for health plans. Our team is detail-oriented and process-driven, with a commitment to accuracy and professionalism.