Serve as Incident Commander across all severities, orchestrating cross-functional response and setting company-wide standards.
Enforce incident response practices at Director/VP level and drive cross-org adoption of best practices.
Mentor other Incident Commanders, own the 12-month incident response strategy, and influence C-level leaders.
Twilio shapes the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion, employing thousands of people.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Maintain, enhance, and support enterprise PeopleSoft environments to ensure system reliability, performance, and scalability.
Perform PeopleTools upgrades, PUM deployments, patching, and administer infrastructure components like WebLogic and Tuxedo.
Develop automation scripts using Shell, Python, Ansible, and collaborate with cross-functional teams to drive operational excellence.
US Security & IT is a technology organization that manages enterprise PeopleSoft environments and IT infrastructure. The company fosters a collaborative remote culture and offers long-term career growth opportunities.
Design and maintain REST API integrations, AI solutions, and Five9 platform configurations for telephony and contact center systems.
Partner with security, compliance, and vendor teams to support security reviews, risk assessments, and platform enhancements.
Troubleshoot and resolve platform and telephony issues, create technical documentation, and evaluate emerging technologies.
Aledade empowers independent primary care practices, health centers, and clinics to thrive in value-based care, aiming to flip the script on the fee-for-service model. Founded in 2014, it is now the largest network of independent primary care in the country, fostering a collaborative, inclusive, remote-first culture.
Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence with automated notifications and escalation procedures.
Submit the Quarterly Ticketing & Version Control Optimization Review to assess ticket resolution performance and recommend process improvements.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry. They deliver tailored solutions for national security missions worldwide, with a focus on trusted leadership and results.
Leads configuration, support, and optimization across Workday modules including HCM, Benefits, and Payroll.
Acts as a senior escalation point for complex Workday issues, conducting root cause analysis.
Partners with HR, Payroll, and IT to translate business needs into effective Workday configuration.
Transforming Age is a leading nonprofit organization committed to improving the lives of older adults by integrating housing, community services, technology, philanthropy, and partnerships. The organization focuses on excellence and collaboration, fostering a culture that supports its mission.
Design and maintain Boomi integrations for enterprise systems.
Develop multi-stage workflows and event streams for data synchronization.
Provide production support and technical documentation for integration processes.
TierPoint provides secure, reliable data center and cloud services. The company has a diverse IT team focused on delivering excellent customer service.
Provide high-quality technical support to customers, resolving complex issues and translating technical jargon into user-friendly language.
Collaborate with Engineering teams to manage software updates, bug fixes, and improve support processes.
Become a product expert, mentor junior resources, and drive automation and process improvements.
Marqeta is a card issuing and payment processing platform that enables businesses to create and manage payment cards. The company has a flexible remote-first culture and values customer advocacy and collaboration.
Provide technical leadership and strategic direction for ICT engineering activities.
Mentor and develop engineering teams, fostering a culture of learning and continuous improvement.
Oversee project execution, quality standards, and stakeholder relationships to ensure successful delivery.
The partner company provides advanced ICT engineering solutions for complex, mission-critical environments. It is a remote-first organization that values technical leadership, continuous improvement, and collaborative innovation.
Lead end-to-end HL7 integration projects, including architecture design, implementation, and production deployment across healthcare environments.
Serve as primary technical resource for complex integrations involving EMR, PACS, RIS, and other clinical systems.
Design secure data exchange workflows using HL7 v2 standards and interface engines like Iguana or Mirth Connect.
The company specializes in healthcare technology integration solutions, focusing on connecting clinical systems to improve patient care workflows. It offers a remote work environment and fosters collaboration among healthcare, engineering, and technology experts.