As a Technical Consultant, you will be a key member of the Degreed Professional Services team, implementing technical solutions, products, and integrations for Enterprise clients. You will act as a technical counterpart, host training sessions, consult on system configurations, and manage concurrent client projects. This role requires strong technical acumen, experience with integrations, and the ability to explain technical information.

Lead technical programs that enhance internal systems, ensuring alignment with business objectives and long-term scalability. Manage internal service desk operations, optimizing ticketing systems and response processes. Drive automation and operational improvements across teams. Provide technical guidance on system scalability, data management, and security best practices.

You will deliver and manage technical and integration interactions, owning challenging cases. As a customer facing support expert, be solution focused and advocate for customers during high priority cases, communicating system behaviors internally and externally. This role provides business user functional and technical support.

Serve as the first line of contact, adeptly resolving complex technical issues while translating technical jargon. Collaborate with Engineering on software updates and bug fixes, becoming an expert in Marqeta's products. As a customer advocate, ensure needs are heard in product development while improving the support process by providing feedback and using automation.

Own and drive our product documentation efforts, working closely with Product Managers, Engineers, and Customer Support to create, maintain, and improve our technical content while setting documentation standards and optimising the documentation workflow. This role ensures that our customers and internal teams have clear, accurate, and well-structured documentation.

As a Part-Time Technical Writer at Sei, you will be responsible for producing high-quality documentation that contributes to the overall success of our products. You will work closely with our engineers, product managers, and other stakeholders to create comprehensive and developer-friendly documents, tutorials, and guides.

This role manages and maintains the Salesforce platform, including user accounts, profiles, and permissions; creates and manages custom objects, fields, and relationships; develops and maintains Salesforce flows and Apex triggers; and implements and manages Salesforce integrations with other systems.

Ensure customer centricity at the front lines of supporting our users by managing our support desk and communications, troubleshooting technical and non-technical inquiries, and building support documentation and workflow efficiencies. You will drive a proactive technical support function and provide a phenomenal user experience as we continue to scale.

Play a critical role in ensuring seamless integration and troubleshooting of Toast POS systems for our restaurant partners. You’ll work closely with internal teams, product managers, and R&D to optimize POS connectivity and provide expert-level support for both our customers and internal stakeholders. This is a hands-on role where technical problem-solving, API integrations will be key to success.

Partner with Customer Success Managers and Account Executives to identify, plan, scope, and deliver customized technical implementations to high-value customers. Collaborate with customers to successfully manage and customize technical use cases of Jasper. Continuously improve service delivery processes and methodologies.