Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
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As a Senior Systems Engineer you will be responsible for building and iterating on processes and workflows to enhance the overall employee experience at Vanta. This is an opportunity to develop best practices and tooling strategies while helping scale the maturity of the enterprise tech stack as the business grows. You will focus on Atlassian systems and problem solve to have impact at a high-growth company.
The Senior Genesys Cloud CX Functional Analyst will play a key role in designing, configuring, and optimizing customer interaction solutions within a large, multi-client enterprise environment. Requires deep knowledge of Genesys Cloud CX, including Architect, routing, IVR, and integrations. The person in this role will act as a bridge between business requirements and system implementation, ensuring the designed solutions are both functionally sound and technically achievable.
We are seeking a hands-on and detail-oriented Junior Saviynt Engineer to join our Identity and Access Management (IAM) team. In this role, you will support the implementation and configuration of the Saviynt Identity Governance and Administration (IGA) platform as the organization transitions from a legacy IAM solution to a modern, product-centric approach. You will be responsible for configuring policies, workflows, and provisioning flows within Saviynt, ensuring smooth data intake, identity lifecycle management, and access provisioning across systems.
As a Senior Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences. This is a customer-facing consulting role providing technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. Occasional travel (up to 25%) may be required for on-site engagements.
Design, manage, and continuously improve our global endpoint and SaaS integration ecosystem, overseeing a fleet of ~1,000 macOS devices and under 100 Windows devices. Ensure the environment is secure, reliable, and automated, bridging the gap between endpoint management, identity, and cloud applications. This role goes beyond traditional MDM administration, engineering integrations and automations between tools.
Join Stigg as a Technical Support Engineer, the first point of contact for global customers, handling Tier 2 technical inquiries. Ensure customers have a seamless experience with our SaaS platform, built on robust APIs, by troubleshooting issues and collaborating with cross-functional teams to deliver timely solutions. This role involves diagnosing technical issues, assisting with API integrations, and maintaining our knowledge base.
We are seeking a highly skilled System Administrator (Zip Administrator) to manage and optimize our procurement orchestration platform, ensuring operational efficiency, regulatory compliance, and a seamless user experience. The ideal candidate will have hands-on expertise in P2P systems such as Zip or Coupa, ERP platforms (NetSuite preferred), system integrations and SOX compliance who enjoys bridging technology and business processes while maintaining audit readiness. A strong attention to detail and a can-do attitude are essential to succeed in this role.
Responsible for delivering technical excellence and strategic guidance to customer accounts while also feeding back domain expertise into the broader Solutions Architecture team. You will oversee the technical pre-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team.
As a Solutions Architect at Pipe17, you will design and deliver tailored solutions, understand customer's use cases, configure Pipe17 to facilitate data transfer, and ensure smooth integration of sales channels, ERPs, WMS and 3PLs. Deep understanding of the e-commerce business and technical knowledge in APIs and JavaScript is desirable.