Remote Information technology Jobs • CRM

The role involves providing L2 support for MS Dynamic 365 CRM. The job is based in Mumbai and requires candidates with 4+ years of experience. Immediate joiners are preferred.

This is a flexible/as NEEDED REMOTE Contract position. The Flexible Remote Help Desk Agent is responsible for providing Help Desk support to our customers, delivering an excellent customer service experience by being a trusted advisor, listening & understanding client needs, and solving problems. You will answer phones/chats, provide support via various channels and research information to resolve issues. You will also log calls, route tickets, and update the CRM.

The Junior CRM Support Specialist plays a vital role in maintaining operational excellence by providing timely, empathetic support to internal users, helping them navigate and leverage Pennylane's CRM tools effectively. As the first point of contact for CRM-related support requests, you'll be the friendly face that helps the internal teams succeed. As a Junior CRM Support Specialist, you'll spend most of your time (70%) handling day-to-day support requests and user assistance, with the remainder (30%) focused on documentation, training materials, and process improvements.

As a Senior Associate at Point B, you will have an opportunity to own your career development. You will work alongside experienced consultants, while growing your functional, industry, and technology knowledge and contributing to impactful client work that supports business growth, and technology adoption.

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.