Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Process IT incidents and requests, ensuring prioritization and timely resolution.
Communicate clearly with all levels of the business regarding incident progress.
Collaborate with IT colleagues to resolve issues following ITIL principles.
Sigma provides IT services and support to various industries. They have been recognized as one of the Best Places to Work by the Sunday Times for three consecutive years, with a strong focus on their people and culture.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Perform on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Engage with customers to understand analytical workflows and tailor service offerings including training, support, and upgrades.
Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work and consumables.
PerkinElmer is a trusted leader in scientific solutions, providing analytical instruments and OneSource services to commercial, government, academic, and healthcare customers. With over 80 years of legacy and 5,000+ global employees, the company fosters an innovative and inclusive culture focused on improving health and safety.
Ingest and upload digital assets, apply metadata, tags, and naming conventions, and perform quality control checks.
Support daily DAM operations, system upkeep, user troubleshooting, and maintain organized folder structures.
Follow metadata and taxonomy standards, flag inconsistencies, and assist with documentation and onboarding support.
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand, delivering cutting-edge hardware and network services to over 100 million people. As a subsidiary of Sony Group Corporation, SIE is a creative and technology leader that values innovation and diversity.