Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.
Execute onboarding, offboarding, and access management in Okta, and administer the Mac fleet in Kandji.
Maintain IT asset inventory and lifecycle, and adhere to security and compliance processes for SOC 2, ISO 27001, and HIPAA.
Forma provides a global lifestyle benefits platform that enables companies to offer competitive benefits packages with more employee choice and flexibility. Forma serves hundreds of renowned companies and nearly 1 million employees worldwide, and has been recognized as a Great Place to Work.
Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.
Administer core IT systems including MDM, Google Workspace, and identity management with a focus on NIST and CMMC compliance.
Lead IT projects from scoping through execution, such as SaaS tool rollouts and endpoint compliance initiatives.
Provide Tier 2 and Tier 3 helpdesk support and manage endpoint lifecycle and user access workflows.
Defense Unicorns delivers secure software solutions for federal customers by streamlining software delivery. Their team consists of innovators, software engineers, and veterans with decades of experience in the federal market.