Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.
Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.
Attending maintenance visits and responding to calls within service level agreements.
Responsible for asset management and providing accurate call closure and stock reporting.
Completing all engineering paperwork and attending proactive maintenance visits.
PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that drive growth and operational efficiency. We are a global team committed to excellence, collaboration, and diversity.
Lead a team of around 20 engineers across backend platform, frontend platform, DevOps, architecture, accessibility, and quality assurance.
Set the platform technology strategy and own its execution, from cloud infrastructure to internal developer platform to AI tooling.
Mentor engineers and managers, providing support for role and career development.
Frontify helps brands turn ideas into impact by transforming how teams organize digital assets, collaborate on projects, and create engaging campaigns. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy.
Design and maintain scalable integrations across People Technology platforms, including Darwinbox with ADP, Netsuite, Snowflake, and Slack.
Own API configuration, data mapping, and transformation logic to ensure secure, accurate data flows and analytics-ready feeds.
Monitor integration health, resolve failures, and enforce audit compliance for a seamless employee lifecycle.
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies and businesses to grow their digital presence. With over 1,500 team members across 15+ countries, they operate a global, remote-first culture focused on creativity, collaboration, and impact.
Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Lead a distributed IT team and manage day-to-day IT operations, including hardware lifecycle, endpoint provisioning, and user support for a fully remote workforce.
Ensure compliance with HIPAA, SOC 2, and security policies by implementing access controls, endpoint security, and identity management.
Partner with Engineering, Security, Compliance, and HR to support organizational growth, security initiatives, and improve operational efficiency.
Vynca is a healthcare technology and services company focused on palliative care, advance care planning, and enhanced care management. It is a small, close-knit community guided by core values of excellence, compassion, curiosity, and integrity.
Process IT incidents and requests, ensuring prioritization and timely resolution.
Communicate clearly with all levels of the business regarding incident progress.
Collaborate with IT colleagues to resolve issues following ITIL principles.
Sigma provides IT services and support to various industries. They have been recognized as one of the Best Places to Work by the Sunday Times for three consecutive years, with a strong focus on their people and culture.
Ensure customer network environment compatibility with UCC products and onboard accounts within SLAs.
Lead technical troubleshooting and integration of products into client environments, including PBX and API automation.
Maintain close customer relationships and collaborate with the team while developing professional and technical skills.
GoTo delivers cloud communications and IT solutions that enable secure connections, collaboration, and flexibility. They are a global company committed to inclusivity, continuous learning, and a customer-obsessed culture, with a focus on simplifying and automating technology.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Maintaining and administering computer networks, including systems software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses. They are a mission-driven organization consistently ranked in the CRN VAR500, focusing on end-users and client satisfaction.