This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth. You Will build and maintain strong, long-term relationships with key client stakeholders and align customer business objectives with Appspace solutions.

Join the Customer Success, Architecture and Systems team as a Staff Business Systems Analyst. You will be responsible for organizing and managing all phases of assigned projects, developing detailed project plans, serving as a business liaison to IT, and providing effective communications to varying levels of business.

Provide technical support for employees, acting as an internal customer advocate; take ownership of new cases via telephone, email, and web, ensuring they are handled according to SLA. You'll also contribute to knowledge base articles, draft technical notices, and prioritize tasks.

Aid clients in analyzing technical issues related to financial systems and support modernization efforts prioritizing security. Collaborate with national security functional experts in a complex business landscape, requiring technical expertise and a strong understanding of DoD business processes. Focus is on integrating solutions and supporting process improvements within the Army.

Focusing on major incident, process, program, and release management. Creating, communicating, and executing incident response strategy and acting for individual incidents, closely partnering with Engineering, Technical Support, and Customer Success to drive resolution and improve tools and processes. Leading the weekly release process as part of a release management team.

The Senior Storage admin is responsible for managing and maintaining data storage infrastructure, ensuring data availability, security and performance. Operate, maintain, manage, tune, configure, troubleshoot, and patch SAN. Upgrade all Storage Area Network (SAN)/Network Attached Storage (NAS) hardware, software and tools.

We are looking for a talented and experienced IT Program Manager to join our team. The ideal candidate will have a solid background in Workforce Management tools and experience working in a fast-paced, agile setting. Knowledge of Legion or similar workforce management software is preferred. In this role, the Program Manager will lead and manage IT programs focused on workforce optimization tools, ensuring the successful delivery of SaaS solutions that align with business goals.

As the Systems and Solutions Administrator in the Business Operations team, you will play a central role in equipping internal teams with the tooling that enables them to deliver the highest quality solutions to customers, serving effectively as a subject matter expert for a variety of SAAS systems used throughout all divisions of the company.

Work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization, containerization, storage, networking, OpenStack, Kubernetes and the open source applications running on top of them. Troubleshoot and drive issues to resolution with workarounds, guidance, and bug fixes.

Consult with business stakeholders to elicit business requirements and translate into workable business solutions, identify and recommend enhancements to NetSuite and OpenAir system that will benefit business users, and configure and support various modules within NetSuite & OpenAir using advanced functionality, integration tools, and reporting.