Remote Operations management Jobs · Communication

As the Customer Experience Manager, you’ll lead the charge in building and scaling a high-performing CX team at one of the fastest-growing healthcare start-ups. This role will manage and develop a team of CX Associates, collaborate with teams across Product & Engineering, Revenue Cycle Management and Provider Operations. You’ll collaborate with external vendors and BPO partners, and lead critical operational projects from ideation to execution.

Develop, moderate, and improve services and solutions in the 90 Seconds marketplace, working closely with a cross-functional team to drive marketplace operations. Responsible for onboarding and activating Brands and Creator Partners, moderating video production services, and discovering opportunities to improve process efficiency, advancing the production pipeline.

This role involves leading a team of Implementation Managers, coaching them to guide nonprofits through onboarding. The Implementation Manager will oversee customer implementations, coach the team, and collaborate cross-functionally to deliver customer experience. You will drive fundraising success and organizational impact.

Spearhead transformative process improvement initiatives that directly impact payer operations, identifying breakthrough opportunities to streamline workflows, eliminate inefficiencies, and elevate performance standards. Leverage data-driven insights and innovative methodologies to architect solutions that enhance productivity, reduce costs, and deliver measurable results. Collaborate with cross-functional teams to implement sustainable changes.

Lead and inspire a dynamic team of talented Outreach Specialists in our fast-paced call center environment. This role combines strategic leadership with hands-on mentoring, where you'll drive performance excellence while fostering a collaborative atmosphere that empowers your team to deliver exceptional results and build meaningful connections with our community. You'll be at the heart of daily operations, optimizing processes and developing your team members to thrive in this results-driven setting.

As the Launch Operations Signage Lead, you will work with Sales, Onboarding and Partner Success teams, as well as directly with our Partners in order to ensure the timely and successful launch of new AirGarage facilities. You will need the ability to identify and negotiate with vendors, design and coordinate detailed launch plans, communicate across various different teams, and have an eye for detail and high design standards.

This role will coach and develop a team to achieve goals tied to growth, revenue retention, and customer satisfaction. The Team Manager will collaborate with direct reports to refine processes, elevate performance, and support their professional development within 1Password. This is a remote opportunity within Canada or the US.