Remote Operations management Jobs • Communication

As a Label Manager, you will be responsible for label management at ESN - with the goal of improving our time-to-market, enabling international scaling, and ensuring compliance in every market. You will coordinate all stakeholders involved, ensure clean processes, and ensure that everything is in the right place at the right time.

The Senior Director of Change Management will lead change management for transformation initiatives, coach change strategy implementation, and foster organizational capabilities. This leader will design and implement change strategies, build relationships with senior leaders, conduct impact analyses, and develop training programs. They will also provide coaching and strategic advisory services on initiatives and stakeholder engagement.

The Escalation Specialist Supervisor will be responsible for the Escalation Specialist Department and available on a day-to-day basis to take higher level account issues and educate their team members on new company policies and changes to existing policies. The Escalation Specialist Supervisor will monitor inventory and keep track of all metrics to ensure nothing gets behind.

The Patient Experience Team Lead will have overarching people management accountability for a team of Patient Experience Specialists, ensuring that all members are working effectively and efficiently through feedback and coaching. The Patient Experience Team Leader will work collaboratively with other leaders to ensure positive patient outcomes, handling patient and team escalations, and taking ownership of the team's overall performance against set KPI’s.

As a Regional Director of Operations, you will oversee the operations of our senior living communities your assigned region. Must possess proven multi-site Regional Director experience in senior living settings. Must be able and willing to travel and possess extensive knowledge of regulatory compliance standards.

The Senior Director of Contact Center & Patient Experience is responsible for the strategic direction, operational leadership, and overall performance of the contact center within a healthcare revenue cycle environment. This role ensures exceptional patient experience while aligning operations with enterprise-level RCM goals such as cash acceleration, call resolution, and brand loyalty. The Senior Director is accountable for operational efficiency, service excellence, technology adoption, and continuous improvement.

Be a crucial member of the Operations Team, handling the most critical part of the business and directly responsible for delivering the end product to customers. You will be working on a set of unique orders every day that will pose logistical challenges. This role offers unlimited opportunities for the right person and the space and guidance to have a tremendous impact.

This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. You’ll support a team out of India, and partner with global team members in India, Ireland, and the United States.

As an Operations Associate, you will help the Payins team ensure operations run smoothly and processes are optimized, internally and externally. You will manage data and reporting, support different departments, identify operational issues, and recommend solutions to improve company efficiency and conversion rates.

This role will lead the change strategy that powers broad adoption, engagement and lasting behavior change. This is a unique opportunity to work alongside senior leadership and cross-functional partners to embed a performance culture rooted in bold thinking, alignment, and measurable business outcomes. You’ll shape how we scale OKRs across ServiceNow and help teams thrive in the process. This position reports to the SVP Global Solutions and Digital GTM.