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• Supports outbound calls and data/benefit analysis related to various clinical pharmacy programs.
• Performs advanced administrative/operational/member support duties.
• Initiates and responds professionally to a high volume of calls in a timely and efficient manner.

Capital Blue Cross promises to go the extra mile for their team and community. It appears to be a large company, that values its employees, as they are consistently voted one of the “Best Places to Work in PA”.

• Act as a designated support resource for assigned Account Managers.
• Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance.
• Collaborate with cross-functional internal teams for client issue resolution.

SmithRx is a rapidly growing, venture-backed Health-Tech company that aims to disrupt the Pharmacy Benefit Management (PBM) sector. They have hundreds of thousands of members onboarded since 2016 and pride themselves on a mission-driven and collaborative culture.

• Manage relationships for clients with varying levels of complexity and take ownership of resolving client issues.
• Lead regular client meetings, maintain action logs, and manage project plans for moderate to complex projects.
• Analyze client benefits strategy and suggest improvements, identifying opportunities for increased member participation.

HealthEquity's mission is to save and improve lives by empowering healthcare consumers. We are passionate about providing solutions that allow American families to connect health and wealth, and we value our employees.

• Support the ongoing success of our strategic healthcare partnerships.
• Manage small and mid-sized accounts while growing into broader leadership responsibilities.
• Drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone.

Rula is dedicated to treating the whole person and believes that by providing quality care, they can empower individuals to take charge of their mental health. They are a remote first company hiring in most U.S. states except Hawaii and aim to create a world where mental health is no longer stigmatized.

• Meet client needs by collaborating across business functions and following through on outstanding items.
• Track internal performance to confirm client expectations are consistently met while maintaining accurate client records.
• Research issues, access necessary resources, and escalate to appropriate internal experts for comprehensive resolution.

Personify Health created a personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Our team is on a mission to empower people to lead healthier lives.

• Own a portfolio of consultant and employer accounts, serving as the primary strategic partner responsible for retention, satisfaction, and long term value creation.
• Build and maintain trusted advisor relationships with consultants, agency service teams and senior level employer stakeholders.
• Coordinate across territory partners such as sales, customer service, customer operations, finance, underwriting, and leadership to deliver a seamless, high-quality customer experience.

ParetoHealth helps small and medium-sized businesses fight the rising cost of employee health benefits by reducing risks in self-insurance and delivering significant savings. They are a united team transforming employee health benefits and measure success by the good that comes from affordable healthcare.

• Responsible for supporting the implementation, maintenance, analysis, and quality assurance of ConnectiveRx pharmaceutical affordability programs.
• Accountable for program set-ups and maintenance, performs quality control on program setups and updates, and investigates adjudication outcomes and data discrepancies.
• Applies business rules consistently to ensure operational accuracy and program integrity and works independently on routine tasks.

ConnectiveRx helps pharmaceutical manufacturers untangle the complex prescription process. They bring together diverse voices to allow patients to build trusting relationships with their medication brands. ConnectiveRx offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

• Serve as the primary point of contact for assigned client accounts, building strong relationships.
• Support account growth by identifying opportunities to introduce new solutions.
• Partner with internal teams to support the development and execution of client KPIs.

Heartbeat Health is a virtual-first cardiovascular care company, providing patients with convenient, high-quality heart care. They leverage real-time data and AI to empower providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.

• As the main point of contact, you will build strong relationships with clients, through regular face-to-face meetings, including communication via phone, video, and email.
• Maintain clear, concise and timely communication in regards to all customer requests.
• Provide regular reporting and updates on campaign performance, including QBR presentations.

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. The US team consists of over 85 people and is an integral part of their company’s global presence, combining local expertise with their broader company vision, ensuring innovative solutions that align with diverse market needs.

• Conduct high-volume calls with patients, providers, and pharmacies using established protocols.
• Collaborate with patients to remove barriers to medication adherence and escalate clinical barriers to a pharmacist.
• Accurately document all interactions, outcomes, and identified barriers in appropriate systems.

Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they've become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

• Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
• Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
• Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.

Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Serve as the primary contact for CM/UM programs and operational questions related to the MyCare Platform.
• Build relationships with provider offices through outreach and timely follow-up, resolving issues within defined turnaround times.
• Educate providers on submission requirements, documentation, timelines, and available CM/UM resources.

Personify Health created a personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while improving health outcomes.

• Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
• Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
• Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

• Project management including team leadership
• Write creative copy for interactive voice response scripts
• Track and manage scope, schedule and costs for project implementation

TP is a global, digital business services company. They deliver advanced, digitally powered business services to streamline businesses meaningfully and sustainably. With over 500,000 employees speaking 300+ languages, they support communities, clients, and the environment.

• Build relationships with current and future imaging center partners to create stronger and more sticky partnerships
• Work closely with sales to monitor volume and ensure the proper amount of capacity
• Prospect new imaging centers to increase capacity, decrease costs or open new geographies

Scan.com is a digital health company making diagnostics accessible, fast, and transparent with technology that speeds up diagnoses for timely treatments. They are a scale-up business that tailors solutions to both patients and providers, all backed by technology and a world-class customer operations team.

• Coordinate the provision of services with client stakeholders regarding relocation policies and benefits.
• Act as a liaison between global operational teams, supply chain partners, and client contacts.
• Drive customer satisfaction through proactive communication and timely resolution of issues.

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. We strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level.

• Independently manage a minimum of fifty accounts, anticipate client needs, and drive retention and identify opportunities for up-sell.
• Build strong relationships with primary client contacts and ensure day-to-day needs are met.
• Prepare and conduct regular plan reviews with clients and partner with producer to define agendas and coordinate required materials.

Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs. The company embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.

• Serve as the expert for ComPsych services with customers, exhibiting a thorough understanding of absence management, departmental procedures, and tools.
• Maintain and develop relationships with assigned customers, ensuring company goals are met and clients' needs are addressed within the assigned book of business.
• Investigate, review, and resolve client concerns, communicating resolution or partnering on next steps to ensure customer satisfaction.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. The company serves over 75,000 customers and 160 million lives globally, combining technology with human expertise to help organizations thrive.

• Personally engage customers to resolve issues impacting account growth or retention.
• Respond to customer inquiries via phone, email, and web with courtesy.
• Contact patients and physicians to explain costs and obtain missing billing information.

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. With over 700 employees, they were named one of America's Best Startup Employers for 2025 and are Great Place to Work certified.

• Execute Relationship Cadence: Maintain consistent communication with state regulatory boards, ensuring multi-year contract renewals.
• Tactical Solution Mapping: Translate the company's capabilities into outcomes tied to agency efficiency and public protection.
• Manage Opportunities Through the Lifecycle: Advance opportunities via a consultative approach, aligning implementation timelines with agency deadlines.

Propelus simplifies workforce compliance management across healthcare, delivering seamless solutions through technology and data to reduce risk. With over 20 years as a trusted leader, the company champions a connected healthcare ecosystem and a culture recognized for being a best place to work.