Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Provide comprehensive property management support including record updates, inspection coordination, and tenant communication.
Handle sales administration tasks such as listing documentation, CRM updates, and client follow-up.
Utilize essential software like Eagle, Microsoft Office, and Google Workspace to manage daily operations.
VA4U provides virtual assistant services to Australian real estate agencies, focusing on efficient property management and sales administration support. The company emphasizes remote work and seeks self-motivated, organized individuals who can work independently.
Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Contact and qualify cold and warm leads through phone calls, strategically prioritize target account lists.
Act as subject matter expert on services, track all activity in CRM, and report KPIs to leadership.
Work closely with internal teams to develop lead gen programs and maintain an upbeat, professional demeanor.
Bungalow is a real estate investment, management, and rental platform revolutionizing the housing market with a mission to provide beautiful, flexible, and affordable housing options. As the largest and fastest-growing rental company in the United States, they have a dynamic, fast-paced culture focused on innovation.
Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Design realistic real estate, leasing, and property management scenarios in English or Telugu based on Indian market contexts.
Adapt structured evaluation frameworks for customer service, leasing, sales, and operational workflows.
Review AI-generated and human-generated responses for accuracy, realism, and compliance with industry practices.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They operate globally, matching top-fitting candidates with hiring companies while managing data privacy and compliance.
Post property photos, videos, and marketing content across social media platforms.
Upload listing media, property videos, and virtual tours to websites.
Create social media thumbnails and listing assets using Canva.
We are a real estate team focused on property marketing and sales. We foster a collaborative and supportive environment with a focus on attention to detail.
You provide real-time support for web and app experiences, guiding Pros through digital walkthroughs.
You conduct high-level discussions on Pay-per-Lead and Subscription products, explaining ROI and product value.
You own individual KPIs including Productivity, Quality Assurance, and Resolution rates.
Angi powers the future of the home services industry, connecting homeowners with skilled pros. Founded in 1995, the global company has 9 brands in 8 countries and a culture of continuous learning and empowerment.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Provide administrative support to Conveyancing Case Handlers on residential property transactions.
Communicate with clients, estate agents, lenders, and third parties to progress cases.
Perform AML checks, prepare documentation, and update case management systems.
Amity Law is a fully regulated law firm specializing in conveyancing, helping clients buy, sell, or remortgage homes. With a 20-year track record, the firm emphasizes customer service and fosters a supportive, collaborative team culture.
Act as a liaison between real estate professionals and customers, assigning orders and negotiating fees to ensure timely delivery of valuation services.
Update records, follow up on orders, and communicate professionally across various channels to maintain service level expectations.
Foster positive vendor relationships and demonstrate strong attention to detail, problem-solving skills, and computer proficiency in a fast-paced environment.
Clear Capital is a national real estate analytics, data solutions and valuation technology company that builds confidence in real estate decisions. With a commitment to excellence since 2001, the company values hiring people with integrity, kindness, and grit, and fosters a mission-driven environment.
Perform data entry and maintain accurate client records
Assist with transaction coordination and administrative tasks
Conduct outreach to past clients and prospects via phone, email, and text
My Hero VA connects skilled virtual assistants with clients in need of administrative support. The company operates as a remote team, fostering a flexible and independent work culture.
Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Act as an Executive Assistant handling follow-up calls, administrative tasks, and tracking outstanding items for a residential real estate business.
Maintain accurate records using spreadsheets, coordinate with vendors and service providers, and ensure timely completion of tasks.
Communicate regularly with the business owner and assist in improving operational efficiency through organized workflows.
20four7VA is a company that connects offshore independent contractors with clients worldwide to provide remote administrative and business support services. The company focuses on delivering high-quality, task-specific services and offers a supportive community for its contractors.