Own complex SIP and VoIP integrations with CCaaS/CPaaS platforms like NICE, Five9, Twilio, and Telnyx.
Troubleshoot call failures and voice-quality issues using PCAP analysis, SIP traces, Wireshark, and carrier diagnostics.
Partner with engineering and product teams to improve AI voice infrastructure and support enterprise customers.
AI voice infrastructure company focused on reliable enterprise telephony and CCaaS/CPaaS integrations. Fast-growing, fully remote, with collaborative teams and high ownership.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Research, audit, and clean up existing Avaya configurations for datacenter migration.
Administer Avaya Aura Communication Manager including dial plans, route patterns, and trunk groups.
Program and maintain VDNs, vectors, and hunt groups to optimize call routing logic.
BETSOL is a global IT services company that accelerates cloud transformation for enterprises using AI and cloud-native solutions. With offices in the US and India, it serves clients across 17+ countries and holds multiple engineering patents.
Lead the localized adaptation and system integration of our Global MVNO Core to meet specific local market requirements.
Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements.
Manage the technical-regulatory checklist for various countries, ensuring dependencies and risks are captured for development sprints.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. With a team of 400+ people across 60+ countries, we are fully remote by design and value trust, ownership, and freedom.
Provide support for common customer inquiries via email to ensure an excellent customer experience.
Assess product or service issues and resolve basic-to-intermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead and develop a team of Quality Coaches and Auditors supporting U.S. criminal verification and public records operations.
Ensure 100% audit coverage, feedback closure within turnaround times, and weekly calibration sessions.
Conduct root-cause analysis, drive quality improvements, and ensure compliance with FCRA and client requirements.
Our partner provides U.S. criminal background screening and public records research services. The company values quality, compliance, and continuous improvement, fostering a remote work culture.
Respond to incoming calls, emails, and inquiries professionally and promptly.
Review and qualify incoming inquiries, gather project details, and coordinate calls with appropriate team members.
Maintain accurate records of inquiries, communications, and follow-up activities.
Bitarchitects is a premier architecture, engineering, and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. They offer fully integrated services covering every phase of a project, from design through execution, and pride themselves on being a dynamic and fast-growing company.
Own and manage the full delivery lifecycle for business customer orders, ensuring timely and high-quality completion.
Coordinate internal teams and third-party providers to meet customer requirements and delivery timelines.
Apply hands-on telecommunications expertise to manage Internet circuits, VoIP, and SD-WAN implementation projects.
Our partner is a fast-growing, innovation-focused company providing telecommunications services including Internet circuits, Hosted VoIP, number porting, and SD-WAN implementations. They operate in a dynamic environment where employees can make a tangible impact on customer outcomes.
Build trusted relationships with enterprise SaaS customers and drive product adoption and engagement.
Monitor customer health, identify risks, and coordinate cross-functional resolutions effectively.
Identify expansion opportunities and contribute to commercial growth through strategic initiatives.
They provide SaaS solutions to enterprise clients, focusing on customer success and operational excellence. The team is remote-first and emphasizes cross-functional collaboration and continuous improvement.
Provide frontline support via phone, chat, and email while reviewing and processing sensitive documentation.
Validate document completeness, accuracy, and compliance, escalating issues when necessary.
Collaborate with Quality Assurance and Training teams to refine workflows and improve processes.
The partner company is a platform that ensures document accuracy and compliance for workers through frontline support. It operates in a fast-paced remote environment with a focus on quality and customer experience.
Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
Manage ServiceNow queues and support carrier integrations and SIP trunking.
BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.
Troubleshoot and resolve customer-reported issues across Avaya Aura platforms, working within defined SLA timelines.
Collect and analyze packet trace data to perform in-depth root-cause analysis for VoIP call quality and infrastructure issues.
Configure and support Avaya Media Servers, gateways, and ancillary components while participating in on-call rotation.
Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.
Lead and manage a team responsible for US court research and criminal background screening.
Oversee research across local, state, and federal court portals, ensuring accurate interpretation of legal documentation.
Drive adherence to quality standards, SLAs, and productivity targets while implementing process improvements.
They specialize in US public records research and background verification services. The company fosters a fast-paced, performance-driven culture with a focus on quality and continuous improvement.
Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.
This role is with a partner company of Jobgether, a B2B SaaS platform serving businesses and professional teams worldwide. They are a growing company with a diverse, collaborative team and a culture of transparency and autonomy.
Own a portfolio of existing Velocity subscribers, building relationships that surface expansion opportunities across the account lifecycle.
Drive adoption of high-margin features like AR Credit Card acceptance and other new product releases.
Design and run structured account reviews, segmentation, and expansion plays against the existing book.
Plooto is a Canada-born fintech company that gives small and mid-sized businesses the financial power to succeed on their own terms. We are a team that builds with integrity, agility, and heart, and we are looking for customer-minded pros to join us as we scale.
Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
Empower customers by creating help center resources and participating in internal training sessions.
Partner with cross-functional teams to deliver value and contribute to customer retention.
Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.
Act as the bridge between business and IT to gather requirements and drive solution delivery.
Analyze processes and data to identify improvements and support operational efficiency.
Collaborate with cross-functional teams to test solutions and manage project timelines.
The company operates in the telecom and managed services sector, focusing on business-critical technology initiatives and digital transformation. It fosters a collaborative remote-first environment with visibility to senior leadership and cross-functional project exposure.
Handle inbound and outbound patient calls for appointment scheduling, reminders, and follow-ups.
Document interactions accurately in electronic medical records to support continuity of care.
Coordinate with onsite healthcare personnel and healthcare teams using digital collaboration tools.
This company partners with U.S. healthcare clinics to provide remote clinical support. It offers a structured, service-focused environment with a team of nursing professionals.
Build and manage a high-performing team of account executives focused on acquiring new enterprise customers and driving new logo growth.
Coach and lead the team to execute targeted outbound prospecting strategies across the full portfolio of Twilio products.
Work closely with Marketing, Professional Services, and Partner teams to build a robust pipeline and accelerate time-to-value for new prospects.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with a team that makes a global impact each day.
Implement, configure, and customize Zuora Billing solutions to meet business requirements.
Develop and troubleshoot integrations using Zuora REST APIs and custom workflows.
Support Quote-to-Cash processes including subscription lifecycle, invoicing, and payments.
Our partner is a company specializing in billing transformation consulting. They offer a full-time remote role and collaborate with cross-functional teams.