Evaluate posts, comments, and pictures posted by users following our Rules.
Work closely with the Moderation Lead and the rest of the Moderation Team.
Ensure that the Flo Secret Chats deliver an engaging and safe social experience to our users.
Flo is the world’s #1 health & fitness app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, they became the first product of their kind to reach a $1B valuation in 2024. The team of Flo moves fast, stays focused and takes ownership.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Respond to all membership emails within a 4-hour window during business hours.
Monitor and respond to questions in Slack from members or internal teams.
De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
Honeydew aims to transform skincare by making it accessible and affordable. Their team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals.
Provide personalized communication to Felix users across all mediums.
Work within the Felix partnership ecosystem to ensure the highest quality of care.
Document common user issues effectively and influence product improvements.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions that increase access for common healthcare needs. Founded in 2019, Felix's approach encompasses assessments, lab testing, prescriptions, delivery, and ongoing care. They have an incredible culture and a highly collaborative and high-performing team.
Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.
Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.
Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding.
Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders.
Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently.
Aceable is a mobile education platform offering affordable and engaging online courses. They are dedicated to helping people achieve their goals through online certification and have been recognized as one of the Best Places to Work.
Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
Answer inquiries, address customer requests, and engage with customers about our products and services accurately and within our promised quality and response times across a range of channels.
Utilize training and team guidelines to fully understand the customers’ situation and needs to provide a tailored, highly personalized response and curated experience.
Smalls' Customer Support team aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. They're guided by a passion for helping others, showing empathy, and supporting one another as they work towards collective goals.
Use AI tools to generate marketing, website, and performance copy efficiently.
Ensure copy aligns with Muvr’s brand voice, style guidelines, and messaging.
Iterate copy based on performance data and feedback.
Muvr is a fast-growing, mission-driven company building innovative products to solve real customer problems. They move fast, collaborate closely across teams, and care deeply about brand and growth.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Manage and engage with users on Reddit, Discord, and App Store reviews.
Assist users in building Applets, including using filter code (JavaScript).
Create, audit and improve help center documentation.
IFTTT helps everything work better together. With over 30M users, 160K Pro customers, and 1,000+ supported services, they are the established no-code standard for connecting anything in our growing digital world. We believe IFTTT can become the platform of choice for Digital Creators and DIYers looking to automate their businesses, grow their communities, and connect their homes.
Review and clean up output from our machine learning platform for clients
Support the operations/customer success teams with various projects and client needs
Magellan AI provides an all-in-one platform for podcast advertising intelligence, media planning, and measurement. They have created the world's largest database of podcast advertising data, covering over 50,000 podcasts and have a tight-knit culture.
Host and facilitate live rooms, guiding the flow and engagement of live experiences.
Support creators and users by answering questions in real time and assisting with platform tools.
Uphold community standards, fostering a welcoming environment and moderating content.
Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. They build and power ecosystems. Cantina, their flagship social AI platform, is just the beginning.
Handle daily engagement across multiple social and community channels, adapting tone to fit each platform.
Respond clearly, route issues to Support/Product teams, and moderate comment spaces to keep them positive.
Spot user confusion, suggest improvements, support engagement in programs, and track key relationships.
Search Atlas Group is a rapidly growing SEO software company focused on engineering products and services that help websites improve their performance on Google. From Fortune 500 companies to leading Silicon Valley startups, their clients trust them to drive results.
Performing detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors
Managing end-to-end production Control processes and providing feedback to suppliers
Reporting on delivered productivity and propose action plans for improvement
RWS helps organizations grow the value of ideas, data, and content by ensuring they are understood. They embrace diversity and promote equal opportunity, fostering an inclusive work environment where employees can grow and excel.
Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications as needed.
Check records for accuracy of information and for conformity with established policy and procedures.
Under supervision, prepare and monitor reports.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.
Following specific workflows to ensure efficient and accurate timesheet approvals.
Communicating with key stakeholders on reporting, trends, patterns, and issues.
Navigating workforce issues using critical thinking and clear communication.
Since 2007, ModSquad has been reinventing the Customer Experience Services industry. They partner with top brands globally, offering services like customer support, content moderation, and social media management, supporting over 50 languages in 90+ countries. The company primarily operates remotely, providing opportunities to work with great people on cool projects for amazing brands, fostering a collaborative and inclusive environment.
Review search results, evaluate their helpfulness and relevance.
Answer true/false questions about content quality.
Complete online tasks improving AI systems using guidelines.
Welo Data provides AI services and data validation. It appears they have a flexible and supportive culture, emphasizing the importance of individual contributions to improving AI technology.