Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Lead BAS and power management system design for mission-critical data center projects across the US.
Oversee external partners, create design deliverables, and ensure compliance with codes and standards.
Coordinate with multidisciplinary teams, manage project scope, and support construction administration activities.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It operates as a job platform, and this role is listed on behalf of a partner company, with applications managed by the partner.
Monitor and troubleshoot residential solar system performance remotely using diagnostic tools, maximizing issue resolution without site visits.
Manage service queues, document cases in Salesforce, and escalate complex issues with clear context to ensure SLA adherence.
Collaborate cross-functionally to identify trends and improve monitoring, processes, and product performance.
Palmetto is a leading clean tech company accelerating the transition to clean energy through software, financial products, and services for whole home electrification. They foster a promote-from-within culture with a comprehensive benefits package including unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans.
Deploy and configure AI-enabled control solutions using platform tools and HVAC expertise.
Commission and optimize deployed systems by tuning performance and troubleshooting control issues.
Lead customer deployments, manage multiple solutions, and act as a technical subject-matter expert.
Our partner develops AI-powered control solutions for HVAC systems in industrial and data center environments. They foster a remote-first, collaborative culture with a focus on ownership and continuous learning, and require approximately 25% travel.
Serve as the primary technical escalation point for complex support requests involving security and integrated building systems.
Troubleshoot advanced issues across IP-based CCTV, access control, intercom, and networking technologies.
Perform root-cause analysis, document incidents, and collaborate with engineering and product teams to improve reliability.
They provide sophisticated smart-building, IoT, security, and integrated technology solutions. The company fosters a culture of ownership, autonomy, and trust, with a collaborative and fast-paced environment.
Design and develop Building Automation and Control Systems for hyperscale and AI data center projects.
Coordinate controls engineering with multidisciplinary teams including mechanical, electrical, and commissioning.
Ensure compliance with project standards, Canadian codes, and industry best practices.
Ehvert Mission Critical, a business unit within Salas O’Brien, is an industry leader in data center facility engineering, specializing in hyperscale and AI data centers. The company employs an international team and is recognized for advanced engineering techniques including BIM, VDC, and augmented reality.
Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.
Serve as primary technical lead for design, deployment, and lifecycle management of CCTV and physical security systems across global offices.
Lead troubleshooting and debugging of security systems, resolving hardware, software, and network issues.
Develop and enforce global standards for physical security systems, including CCTV and access control, and support new office buildouts.
Allied Universal is North America's leading security and facility services company, providing rewarding careers in a dynamic, welcoming, and collaborative workplace. The company serves communities and customers with a sense of purpose.
Responsible for operationalizing and scaling Phaidra's solutions for enterprise data center customers.
Use Phaidra's platform to lead complex implementations, from modeling facilities to commissioning and tuning products.
Analyze performance, troubleshoot issues, and act as a subject matter expert across multiple projects.
Phaidra builds AI-powered control systems for the industrial sector, enabling facilities to automatically learn and improve over time. The team, with a track record from DeepMind and Google Data Centers, values transparency, collaboration, and empathy.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Act as the primary technical contact for field engineers during security installations, providing real-time support via phone, email, and messaging.
Guide teams through programming, testing, troubleshooting, and validation of access control, CCTV/VMS, intrusion detection, fire alarm, and two-way audio systems.
Maintain accurate documentation, collaborate with cross-functional teams, and identify process improvements for continuous operational excellence.
The partner company provides secure, high-quality installation support for electronic security systems. They emphasize a collaborative culture with career growth and professional development.
Provides remote technical, applications, and system support for customers and business units.
Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'
Design state-of-the-art automation and SCADA systems for mechanical and electrical systems in data center projects.
Coordinate with mechanical, electrical, and ICT teams to develop control sequences, network architectures, and specifications.
Ensure compliance with US codes and standards while working on high-profile, fast-paced global projects.
AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges and build legacies for future generations. With a global team of over 50,000 professionals, we deliver projects that create a positive and tangible impact around the world.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Monitor network activity, respond to alarms and alerts, and manage tickets for broadband service providers.
Perform initial triage and basic troubleshooting of network issues related to routing, switching, and service availability.
Communicate clearly with customers, engineers, and vendors while tracking incidents through resolution and ensuring proper documentation.
Vantage Point Solutions is a customer-focused engineering and consulting firm that helps clients solve complex infrastructure challenges across broadband, power, and financial sectors. The company fosters a culture of collaboration, accountability, and professional growth.
Design state-of-the-art automation and SCADA systems for mechanical and electrical systems in complex data center and mission critical infrastructure projects.
Coordinate with mechanical, electrical, and ICT design teams to develop control sequences, network architectures, and structured cabling interfaces.
Develop basis of design, technical specifications, and ensure compliance with US codes and standards for control systems and power monitoring.
AECOM is the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation, and buildings. We are a Fortune 500 firm with revenue of $16.1 billion in fiscal year 2025 and a global team of over 50,000 professionals, fostering a culture of respect, collaboration, and community.
Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
Guide field technicians through troubleshooting and root-cause identification via phone.
Document every technician interaction accurately to ensure clear case handoffs.
LVT provides AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Recognized as one of the fastest-growing companies in intelligent site technology, it is a top-tier growth company with strong leadership and product excellence.
Design, implement, and maintain network infrastructure to ensure reliable connectivity across all locations.
Monitor network performance, troubleshoot issues, and implement security measures to protect data.
Collaborate with IT team to support network upgrades, documentation, and compliance with organizational standards.
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri, offering integrated services including behavioral health, primary care, and dental care. It operates as a Federally Qualified Health Center and Community Mental Health Center, with a network including Royal Oaks Hospital and Adapt of Missouri, fostering a mission-driven, supportive culture.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.