Investigate and resolve account administration, billing, and pricing issues for customers.
Partner with internal teams to solve complex problems and drive continuous improvement.
Mentor team members and create technical documentation to enhance support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Own the data work behind accurate client billing, reconciling across systems and building durable checks.
Partner with the Client Group to support timely billing and answer pressing data questions.
Develop reporting and dashboards that surface billing trends, risks, and anomalies.
Virta Health is transforming type 2 diabetes and weight-loss care through technology, personalized nutrition, and virtual care. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.
Manage end-to-end billing relationships for supplemental products, including new business, renewals, and audits.
Collaborate with clients and partners to resolve billing issues and improve processes.
Drive collection of outstanding premiums and ensure accurate financial controls.
The Cigna Group is dedicated to improving the health and vitality of those they serve through their divisions Cigna Healthcare and Evernorth Health Services. As a large global company, they offer a comprehensive benefits package starting on day one and emphasize a culture of support and whole health.
Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
Communicate professionally with customers and provide timely updates on billing outcomes.
Document all investigations and collaborate with internal teams to improve billing processes.
They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.
Own incident management for assigned tickets, ensuring SLA compliance and client satisfaction.
Collaborate with cross-functional teams on project coordination and stakeholder management.
Execute data quality reconciliations and monitor automated alerts for data integrity.
TELUS Agriculture & Consumer Goods leverages world-leading technology to create better producer-to-consumer outcomes. The company offers digital solutions and data insights for global supply chains, aiming for sustainability and efficiency.
Provide first-line customer support across phone and live chat for telecoms products.
Troubleshoot issues including broadband connectivity, Wi-Fi, and mobile services.
Work towards KPIs such as first call resolution and customer ease score.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.
Provide empathetic support via email, chat, and online platforms, resolving billing issues and maintaining client records.
Manage collections and delinquent accounts, resolve disputes, and uphold billing standards through process improvements.
Collaborate with the team, share best practices, and support onboarding while thriving in a fast-paced, remote environment.
Healthy Gamer provides modern, inclusive, and affordable mental health care, with a focus on the gaming community. Since 2019, they have helped over 14,000 people across 119 countries and are in the top 0.1% of Twitch streamers and top 1% of YouTube channels, building a culture of innovation and passion.
Receive, analyze, research, and resolve incoming dispute claims and first payment default cases while meeting service-level expectations.
Investigate transaction details, identify root causes, and determine appropriate outcomes using sound judgment.
Communicate professionally with customers, merchants, financial institutions, and internal stakeholders through phone, email, and written correspondence.
Our partner is a growing financial services company focused on operational excellence and dispute resolution. The company fosters a remote, collaborative culture with a focus on reducing financial losses and improving service quality.
Generate and distribute prebills/proformas and assist with month-end processing.
Prepare attorney/client invoices including fixed fee, retainer, and contingency.
Ensure accuracy of billing and compliance with client guidelines.
RRD provides marketing, packaging, print, and business services to global brands. The company is a large organization with a focus on data analytics and sustainable solutions.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Investigate fraud attacks, quantify their impact, and present clear findings to drive prioritisation and response.
Build and maintain dashboards to monitor fraud trends, rule performance, and key operational metrics.
Work closely with fraud operations, data scientists, engineers, and product managers to translate insights into action.
Moniepoint is an all-in-one financial services platform for emerging markets, processing the majority of POS transactions in Nigeria. It is the second-fastest growing company in Africa with a culture of innovation, teamwork, and growth.
Partner with product teams to define success metrics, design experiments, and evaluate feature impact.
Conduct deep-dive analyses spanning product and broader business performance, including funnel, retention, and cohort trends.
Build and maintain governed dashboards and support self-serve analytics adoption across cross-functional teams.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. The company has over 400 employees across 60+ countries, operating fully remote with a culture of trust, ownership, and freedom.
Investigate complex customer issues and determine root causes.
Troubleshoot imports, reports, and data-related questions.
Work with Product and Development teams to reproduce and resolve software issues.
We provide cattle management software trusted by ranchers worldwide since 1999. We are a remote team that values collaboration and solving complex problems.
Respond to customer inquiries regarding RCM and billing software via email.
Triage tickets and escalate to appropriate teams.
Develop deep product knowledge to effectively support customers.
We revolutionize healthcare by delivering highly automated software to rehab therapy businesses. We are the fastest growing company in the therapy EMR space, with a team of talented individuals and a culture of smart work.